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Russell, Wilcox, and Hicks, Charles. Interpersonal Communication in Pharmacy . New York: Appleton-Century Crofts, 1982. Print.
The book, written by the Chairman of the Department of Communication, the Associate Professor of the Department of Communication, and the Chairman of the Department of Pharmacy Practice, teaches how pharmacists should communicate with their patients to better answer their questions and make them remember it. The book states how much the majority of patients remember, what they remember, and what the pharmacist should say. It’s natural to get a lot of questions about the medication the patient is taking, and the book states it’s important to answer say the important facts first and keep it short. The book shows how important communication is as a pharmacist. Pharmacists have to relay important information to the patients, so it’d be beneficial to be able to communicate properly so each can understand and remember what the other is saying.
Stevens, Alfred. “Good client communication opens door to success.” DVM 29.10 (1998): 24-25.
This is a scholarly journal. This article describes how good client communication by a veterinarian will in respond lead to a better and more successful career for the veterinarian. Stevens explains how communication between the client and veterinarian starts at the first appointment with the client and lasts throughout their entire lifetime. He describes how a veterinarian has to make a good impression on the client at the start of every encounter that they have. Stevens also explains how a veterinarian has to present information to the client in a proper way; the veterinarian should present the client with visual aids and not use complicated words that the client wouldn’t be able to understand. This information is important to me because is explains how the communication and interactions between the client and the veterinarian lasts a lifetime. This helps to show that it is very important to get started off on the right foot with your client the first time you meet. It is also important to me because it shows that veterinarians are like teachers and they have to make sure that their clients, the students, can relate to what they are saying. Something that I wish this journal had are statistics and other facts that I could use in my research paper. It seems like a very reliable source though seeing how it is a scholarly journal and it had to be reviewed by peers before it could be published.