Sesi 02 km cycle

1,977 views
1,799 views

Published on

Knowledge Management Series

Published in: Education, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,977
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
137
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Sesi 02 km cycle

  1. 1. CHAPTER 2 Kimiz Dalkir 2005 KNOWLEDGE MANAGEMENT CYCLE
  2. 2. A little knowledge that act is worth infinitely more than much knowledge that is idle - Khalil gibran - KNOWLEDGE MANAGEMENT CYCLE
  3. 3. OBJECTIVES 1. Describe the impotance of individual, group, & organization knowledge management (create, capture, share, codify, access, applied, reuse) 2. Compare the major KM cycle (Zack, McElroy, Wiig, & Bukowits and Williams) 3. Define the key step in each process of KM cycle 4. Identify the challenge & benefit of each KM cycle phase 5. Describe the way integrated KM cycle combine the advantages of other KM model 09 Nopember 2013 KM Teaching Group - 2013
  4. 4. WHAT KM PROCESS DOES  Identify knowledge and knowledge resources in organization  Transform valuable knowledge into explicit form codification  Disseminate thru practices, sharing, networks  Use for decision making, problem solving, choosing the best practices for every situation  Store as knowledge repository in organization memory 09 Nopember 2013 KM Teaching Group - 2013
  5. 5. MAJOR APPROACHES       Zack KM cycle - 1996 Bukowits and Williams KM cycle - 2000 McElroy KM cycle - 2003 Wiig KM cycle – 1993 Dalkir Integrated cycle - 2005 My Own KM Cycle - 2013 09 Nopember 2013 KM Teaching Group - 2013
  6. 6. A COMPARISON 09 Nopember 2013 KM Teaching Group - 2013
  7. 7. SIKLUS KM ZACK  Basic concept  Research and knowledge about the design of physical product can be extended into the intellectual realms to serve as the basis of the KM cycle 09 Nopember 2013 KM Teaching Group - 2013
  8. 8. SIKLUS KM ZACK  KM cycle primarily ceating higher value-added to leverage knowledge, at each steps • Ex : From the basic data, we can identify trend and repackaged knowledge (value), then it can be use to help dec. Making 09 Nopember 2013 KM Teaching Group - 2013
  9. 9. SIKLUS KM ZACK  Compose of technolgy, facilities, & process for manufacturing product/service  Viewed as repository comprise of information content & structure  Content is unique  Structure that can easily identify, extract, & manage different knowledge (sifting & modification) • Labelling, indexing, linking, cross-referencing  Repository become foundation for the firm to create the family of information & knowledge 09 Nopember 2013 KM Teaching Group - 2013
  10. 10. SIKLUS KM ZACK  Aquisition (data/informatoin gathering)  Breadth, depth, scope, credibility, accuracy, timelines, relevance, cost, exclusivity, quality  Refinement (value added information)  Migrating, restructuring, relabelling, integrating, cleaning up, sifting, interpret, standarizing,  Creating more readily useable knowledge  Store/retrieve • A bridge between upstream aquisition, refinement, & downstream stages of generation 09 Nopember 2013 KM Teaching Group - 2013
  11. 11. SIKLUS KM ZACK  Distribution  How to deliver product to end user,  Medium of delivery, timing, frequency, form  Present/Use  How the product support the work of the end user  Is the refinering to create value added match the need 09 Nopember 2013 KM Teaching Group - 2013
  12. 12. SIKLUS KM BUKOWITZ  KM process framework  The way the organization create, generate, maintain, and deploye a strategically correct stock of knowledge to create value 09 Nopember 2013 KM Teaching Group - 2013
  13. 13. SIKLUS KM BUKOWITZ  GET : seek information, deal with enormous info, match info need, know the resources, cybraryan.  USE : combine information to innovate, apply in decision making & problem solving  LEARN : experiences to create competitive advantage, using organizational memory (lesson learned – best practise)  CONTRIBUTE : post what is learned to the public knowledge 09 Nopember 2013 KM Teaching Group - 2013
  14. 14. SIKLUS KM BUKOWITZ  ASSESS : Deals with individuals, groups and organization level. Assessment means the review of intellectual or corporeal assets (e.g. Information, knowledge) against the future needs of individuals, groups and organizations. Evaluate & map intellectual capital, define mission critical knowledge, compare with the future need 09 Nopember 2013 KM Teaching Group - 2013
  15. 15. SIKLUS KM BUKOWITZ  BUILD / SUSTAIN : develop new intellectual capital or sustain the old one to keep organization viable & competitive  DIVEST : is the knowledge still worth to keep or better of transfer to outside Obtaining patents, spinning off companies, outsourcing work, terminating a training program and/or employees, replacing/upgrading technologies, and ending partnerships, alliances, or contracts 09 Nopember 2013 KM Teaching Group - 2013
  16. 16. SIKLUS Mc ELROY  Knowledge life cycle consists of the processes of knowledge production and knowledge integration, with a series of feedback loops to organizational memory, beliefs, and claims and the business-processing environment  Knowledge held subjectively in the mind of individual & group, & objectively in explicit form 09 Nopember 2013 KM Teaching Group - 2013
  17. 17. SIKLUS Mc ELROY Mind of individual/group Org knowledge Explicit  Using knowledge in the business process result in : Match expectation  store & reuse Failing  adjust Successive failure  reject & create new knowledge 09 Nopember 2013 KM Teaching Group - 2013
  18. 18. SIKLUS Mc ELROY 09 Nopember 2013 KM Teaching Group - 2013
  19. 19. SIKLUS Mc ELROY  hh 09 Nopember 2013 KM Teaching Group - 2013
  20. 20. SIKLUS Mc ELROY 09 Nopember 2013 KM Teaching Group - 2013
  21. 21. SIKLUS Mc ELROY  hh 09 Nopember 2013 KM Teaching Group - 2013
  22. 22. SIKLUS Mc ELROY  Knowledge Integration  Process by which organization introduce new knowledge claim to its operating environment and retire the old one  Conducted thru teaching, training, sharing, & others activities which communicate the understanding of new knowledge to the worker (replace or integrate with the old knowledge) 09 Nopember 2013 KM Teaching Group - 2013
  23. 23. SIKLUS Mc ELROY  Positive side   Clear description of how to evaluate knowledge  Concious decision to integrate knowledge into org. memory or not  This validation separate KM from document management  KM focus on process to identify the knowledge content that is of value to organization and employee 09 Nopember 2013 KM Teaching Group - 2013
  24. 24. SIKLUS KM WIIG  Three conditions that need to be present for an organization to conduct its business successfully: Business (products/services) and customers Resources (people, capital, facilities) Ability to act  Ability to act intelligently determined and drived by the knowledge  Improved knowledge mean we know better about what & how to do 09 Nopember 2013 KM Teaching Group - 2013
  25. 25. SIKLUS KM WIIG 09 Nopember 2013 KM Teaching Group - 2013
  26. 26. SIKLUS KM WIIG  Although shown to be independent and sequential, it may perform some of the functions and activities in parallel.  Cycle back is possible to repeat functions and activities performed earlier but with a different emphasis and/or level of detail. 09 Nopember 2013 KM Teaching Group - 2013
  27. 27. SIKLUS KM WIIG  BUILDING KNOWLEDGE Obtain knowledge.  Analyze knowledge. • Extracting wha is important • Abstracting the extracted • Identifying • Explain the relation (compare and contrast) • Verifying that the extracted still correspond with the original  Reconstruct/synthesize knowledge.  Codify and model knowledge.  Organize knowledge. 09 Nopember 2013 KM Teaching Group - 2013
  28. 28. SIKLUS KM WIIG  HOLDING KNOWLEDGE Remembering (internalized) accumulating knowledge in repositories (stored in org memory), embedding knowledge in repositories (apply in business), archiving knowledge (create library) 09 Nopember 2013 KM Teaching Group - 2013
  29. 29. SIKLUS KM WIIG  POOLING KNOWLEDGE Coordinating (form collaborative team) Assembling (references to facilitate subsequent access & retrieve Accessing and retrieving knowledge (from expert people & system) 09 Nopember 2013 KM Teaching Group - 2013
  30. 30. SIKLUS KM WIIG  USING KNOWLEDGE Perform a routine task (make standard products, provide a standard service, or use the expert network to find out who is knowledgeable about a particular area). Survey exceptional situations at hand (determine what the problem is and estimate potential consequences) Describe the situation and scope of the problem (identify problem and show generally how to handle it) Select relevant special knowledge to handle the situation (identify who you need to consult with or want to address the problem). 09 Nopember 2013 KM Teaching Group - 2013
  31. 31. SIKLUS KM WIIG  USE KNOWLEDGE Observe and characterize the situation with special knowledge (make a comparison with known patterns, take a history, & collect and organize required information to act. Analyze the situation with knowledge (judge whether it can be handled internally or whether outside help will be required) Synthesize alternative solutions with knowledge (identify options and outline possible approaches). Evaluate potential alternatives using special knowledge (determine the risks and benefits of each possible approach) 09 Nopember 2013 KM Teaching Group - 2013
  32. 32. SIKLUS KM WIIG  USE KNOWLEDGE Use knowledge to decide what to do (rank alternatives, select one, and do a reality check). Implement the selected alternative—for example, execute the task and authorize the team to proceed 09 Nopember 2013 KM Teaching Group - 2013
  33. 33. SIKLUS KM WIIG 09 Nopember 2013 KM Teaching Group - 2013
  34. 34. INTEGRATED CYCLE  Three major stage in KM cycle  Knowledge capture / creation  Knowledge sharing / dissemination  Knowledge acquisition / application 09 Nopember 2013 KM Teaching Group - 2013
  35. 35. INTEGRATED CYCLE 09 Nopember 2013 KM Teaching Group - 2013
  36. 36. QUESTIONS FOR YOU        What is the reason for Dalkir to use only four approaches? What is the strength/advantage of the Bukowiz & William Cycle? What is the strength/advantage of the Zack Cycle? What is the strength/advantage of the Wiig Cycle? What is the strength/advantage of the McElroy Cycle? What is the KM cycle approach from Dalkir? Create your own cycle present the result in an attractive ways (audio video, graphic, flash, and so on) 09 Nopember 2013 KM Teaching Group - 2013
  37. 37. MY KNOWLDEGE OF CYCLE Build the knowledge Validate the useability Apply in the business Store Deliver and Share for others to build and apply Enhance/enrich for future the benefit Systemize for ease of later use Evaluate the relevances 09 Nopember 2013 KM Teaching Group - 2013
  38. 38. SUMBER INFORMASI  http://www.eknowledgecenter.com/articles/1010/1010.htm  http://www.ahg.com/absolutely%20knowledge%20management%20s ystem.htm  http://www.prescientdigital.com/articles/content-management/contentmanagement-in-a-knowledge-management-context/  http://www.lc-stars.com/knowledge.html  http://peterpaulperez.wordpress.com/2011/04/18/knowledgemanagement-in-the-call-center-industry/  http://www.ugc.edu.hk/tlqpr01/site/abstracts/098_hui.htm  http://www.ilo.org/public/english/employment/mifacility/activities/knowl edge.htm 09 Nopember 2013 KM Teaching Group - 2013
  39. 39.  http://www.hcklab.org/research/knowledgemanagement/tacit-explicitknowledge.htm  http://www.cognitivedesignsolutions.com/KM/ExplicitTacit.htm  http://serbaserbikm.blogspot.com/2010/07/2-macam-tipe-knowledgeyaitu.html  http://www.systems-thinking.org/kmbh/kmbh.htm  http://www.kmnetwork.com/WhatIsKM.html 09 Nopember 2013 KM Teaching Group - 2013
  40. 40. DRESSED 4 SUCCESS  Review singkat materi perkuliahan ini minimal 1 kali setiap minggu.  Selesaikan penugasan2, baik yang dikumpulkan atau yang tidak.  Membuat catatan kecil (rangkuman) yang mudah dipelajari saat menghadapi UTS/UAS (bukan untuk ‘contekan’).  Setidaknya baca & pahami materi secara lengkap pada buku panduan utama.  Perhatikan pokok bahasan yang diberikan penegasan oleh dosen beserta contoh2-nya.  Cari materi dari dosen lain dengan pokok bahasan yang sama. 09 Nopember 2013 KM Teaching Group - 2013
  41. 41. partono67@gmail.com 09 Nopember 2013 KM Teaching Group - 2013

×