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  • 1. HA 7712: Human Resource Management Professor Sturman, Spring 2010 The Significance of Human Resources January 28, 2010
  • 2. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Why Do So Many Hate HR? • WHO hates HR? • Your experience and perceptions
  • 3. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Some Basics of the Hotel and Restaurant Industry • Significant portion of economy • 8.1% of all employment • 8.80 million employees in Foodservice and drinking places • 1.71 million employees in Hotels, Motels, Casinos, and B&Bs • 6.7% if all establishments • 560,353 establishments • Higher unemployment • Greater growth in employment • Lower wages
  • 4. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Key Issues for HRM in Hospitality: What is Keeping Managers Up at Night?• Leveraging Human Resources is managers’ biggest concern (for both restaurants and hotels) • Industry employs large numbers of lower-skilled workers • Low-skilled workers have significant impact on customer • Industries pay less for higher levels of skill • Very high turnover (and sometimes, too low)
  • 5. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Looming Challenges for HR • Supply versus demand for labor • Aging workforce • Increased gender and racial diversity • More dual career couples and single parents • Increasing benefit costs (25% of costs come from employee benefits) • Decreased employee tenures • Internationalization of workforce – more diversity of the workforce
  • 6. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Why Do So Many Hate HR?
  • 7. HA 7712: Human Resource Management Professor Sturman, Spring 2010 How Much Do People Know? • Manager perceptions • 57% correct • Student performance • Your performance: • Last Year’s undergrads: • Last Year’s MMH: • Your grades by section • Management Practices: • General Employment Practices: • Training and Development: • Staffing: • Compensation and Benefits:
  • 8. HA 7712: Human Resource Management Professor Sturman, Spring 2010 The Biggest Errors
  • 9. HA 7712: Human Resource Management Professor Sturman, Spring 2010 What Do We Need to Learn? • Knowledge gaps: • Why so many misperceptions of staffing? • Greater professionalism in HR • Trend to evidence-based management
  • 10. HA 7712: Human Resource Management Professor Sturman, Spring 2010 What Do We Need to Learn? • Strategic gaps: • How can HR contribute? • HR as strategic partner
  • 11. HA 7712: Human Resource Management Professor Sturman, Spring 2010 What Do We Need to Learn? • Action gaps: • What do you need to know how to do? • How does HR get the resources to make good investments? • How do you make your HR department be strategic?
  • 12. HA 7712: Human Resource Management Professor Sturman, Spring 2010 The Goal and Mission of HRM • Goal: • Contribute to business success! • Mission: To get … • the right person, • to the right place, • at the right time, • for the right price! and giving that employee… • the ability • the motivation, • and the opportunity to perform!
  • 13. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Organizational Performance Employee Behaviors Organizational Costs HR Contribution Model HR Practices
  • 14. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Employee and Labor/Management Relations HR Planning and Analysis Equal Employment Opportunity Staffing HR Development Compensation and Benefits Health, Safety, and Security Goal
  • 15. HA 7712: Human Resource Management Professor Sturman, Spring 2010 What Does it Mean to Contribute to Business Success? • Improve Firm Performance • Productivity • Efficiency • Quality • Service • Legal Compliance • Preparation for the future • Ethics • Other priorities
  • 16. HA 7712: Human Resource Management Professor Sturman, Spring 2010 How to Accomplish the Mission: Obtain HR Fit • Human resource policies should … • Fit with the environment • (Environmental Fit) • Fit with the organization’s strategy & characteristics • (Organizational Fit) • Fit with the other HR policies • (Internal HR Fit)
  • 17. HA 7712: Human Resource Management Professor Sturman, Spring 2010 HR In Your Futures • Your future HR tasks • Human resource issues will be your largest headache • You will need to make selection, compensation, and appraisal decisions • You will need to decide where to devote resources • You will need to fire people • Is your HR department working for you? • Can your HR person identify your organization’s goals? • Does your HR person know who your customer is? • How does the HR department add value?