HA 7712: Human Resource Management Professor Sturman, Spring 2010
The Significance of Human Resources
January 28, 2010
HA 7712: Human Resource Management Professor Sturman, Spring 2010
Why Do So Many Hate HR?
• WHO hates HR?
• Your experienc...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
Some Basics of the Hotel and
Restaurant Industry
• Signi...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
Key Issues for HRM in Hospitality:
What is Keeping Manag...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
Looming Challenges for HR
• Supply versus demand for lab...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
Why Do So Many Hate HR?
HA 7712: Human Resource Management Professor Sturman, Spring 2010
How Much Do People Know?
• Manager perceptions
• 57% cor...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
The Biggest Errors
HA 7712: Human Resource Management Professor Sturman, Spring 2010
What Do We Need to Learn?
• Knowledge gaps:
• Why so man...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
What Do We Need to Learn?
• Strategic gaps:
• How can HR...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
What Do We Need to Learn?
• Action gaps:
• What do you n...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
The Goal and Mission of HRM
• Goal:
• Contribute to busi...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
Organizational
Performance
Employee
Behaviors
Organizati...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
Employee and
Labor/Management
Relations
HR Planning
and ...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
What Does it Mean to Contribute
to Business Success?
• I...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
How to Accomplish the Mission:
Obtain HR Fit
• Human res...
HA 7712: Human Resource Management Professor Sturman, Spring 2010
HR In Your Futures
• Your future HR tasks
• Human resour...
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Hr slide 4

  1. 1. HA 7712: Human Resource Management Professor Sturman, Spring 2010 The Significance of Human Resources January 28, 2010
  2. 2. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Why Do So Many Hate HR? • WHO hates HR? • Your experience and perceptions
  3. 3. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Some Basics of the Hotel and Restaurant Industry • Significant portion of economy • 8.1% of all employment • 8.80 million employees in Foodservice and drinking places • 1.71 million employees in Hotels, Motels, Casinos, and B&Bs • 6.7% if all establishments • 560,353 establishments • Higher unemployment • Greater growth in employment • Lower wages
  4. 4. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Key Issues for HRM in Hospitality: What is Keeping Managers Up at Night?• Leveraging Human Resources is managers’ biggest concern (for both restaurants and hotels) • Industry employs large numbers of lower-skilled workers • Low-skilled workers have significant impact on customer • Industries pay less for higher levels of skill • Very high turnover (and sometimes, too low)
  5. 5. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Looming Challenges for HR • Supply versus demand for labor • Aging workforce • Increased gender and racial diversity • More dual career couples and single parents • Increasing benefit costs (25% of costs come from employee benefits) • Decreased employee tenures • Internationalization of workforce – more diversity of the workforce
  6. 6. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Why Do So Many Hate HR?
  7. 7. HA 7712: Human Resource Management Professor Sturman, Spring 2010 How Much Do People Know? • Manager perceptions • 57% correct • Student performance • Your performance: • Last Year’s undergrads: • Last Year’s MMH: • Your grades by section • Management Practices: • General Employment Practices: • Training and Development: • Staffing: • Compensation and Benefits:
  8. 8. HA 7712: Human Resource Management Professor Sturman, Spring 2010 The Biggest Errors
  9. 9. HA 7712: Human Resource Management Professor Sturman, Spring 2010 What Do We Need to Learn? • Knowledge gaps: • Why so many misperceptions of staffing? • Greater professionalism in HR • Trend to evidence-based management
  10. 10. HA 7712: Human Resource Management Professor Sturman, Spring 2010 What Do We Need to Learn? • Strategic gaps: • How can HR contribute? • HR as strategic partner
  11. 11. HA 7712: Human Resource Management Professor Sturman, Spring 2010 What Do We Need to Learn? • Action gaps: • What do you need to know how to do? • How does HR get the resources to make good investments? • How do you make your HR department be strategic?
  12. 12. HA 7712: Human Resource Management Professor Sturman, Spring 2010 The Goal and Mission of HRM • Goal: • Contribute to business success! • Mission: To get … • the right person, • to the right place, • at the right time, • for the right price! and giving that employee… • the ability • the motivation, • and the opportunity to perform!
  13. 13. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Organizational Performance Employee Behaviors Organizational Costs HR Contribution Model HR Practices
  14. 14. HA 7712: Human Resource Management Professor Sturman, Spring 2010 Employee and Labor/Management Relations HR Planning and Analysis Equal Employment Opportunity Staffing HR Development Compensation and Benefits Health, Safety, and Security Goal
  15. 15. HA 7712: Human Resource Management Professor Sturman, Spring 2010 What Does it Mean to Contribute to Business Success? • Improve Firm Performance • Productivity • Efficiency • Quality • Service • Legal Compliance • Preparation for the future • Ethics • Other priorities
  16. 16. HA 7712: Human Resource Management Professor Sturman, Spring 2010 How to Accomplish the Mission: Obtain HR Fit • Human resource policies should … • Fit with the environment • (Environmental Fit) • Fit with the organization’s strategy & characteristics • (Organizational Fit) • Fit with the other HR policies • (Internal HR Fit)
  17. 17. HA 7712: Human Resource Management Professor Sturman, Spring 2010 HR In Your Futures • Your future HR tasks • Human resource issues will be your largest headache • You will need to make selection, compensation, and appraisal decisions • You will need to decide where to devote resources • You will need to fire people • Is your HR department working for you? • Can your HR person identify your organization’s goals? • Does your HR person know who your customer is? • How does the HR department add value?
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