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Data Driven Social Media Webcast

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  • Eric doing the intro.
  • Eric introduces himself, then introduces Jason.Point out that DJ Waldow is in the photo behind Jason…and took the photo of Eric.
  • Jason quick promo of his site and book.
  • Eric quick promo of whitepaper.
  • Intro slide – Eric frames the presentation.Examples of insights that we’ve gathered from customer data that might change the way you manage social…and as a prelude to a conversation to how you can use data from your own social media marketing efforts to make smarter marketing decisions.
  • Eric quickly explains the data source for the next few slides.
  • Eric – explain context of the data.Jason – suggest the action: use a service to automate posts via RSS. (Note: most RSS posts publish immediately, are not scheduled. Might need to delineate in the next slide.) if possible, schedule homegrown content to post multiple times. consider publishing content from other RSS feeds, can filter by tag or category.
  • Eric – explain the graph.Jason – explain the takeaways:Timeliness premium when it comes to transactions. The further into the future Argyle users scheduled posts, the less influence the posts had on revenue.Suggests a few things:- Marketers aren’t scheduling posts with a strong call-to-action- Followers are less responsive to “planned” content.- Time-sensitive call-to-action is compelling
  • Eric – explain slide.Jason – commentary:Data suggests that posts with hashtags rarely outperform posts without hashtags.Scenarios that work:- Moderately sized, well-targeted conferences – SocialFresh…not SXSW- Charitable causes- Highly engaged groups and chatsScenarios that don’t work:- Huge conferences- Generic tags- Trending topic spamRemember that your followers are your primary source of attention.
  • Eric - We’ve walked through a few examples that illustrate how data can drive social media marketing performance and – more importantly – marketing decisions. But we’re just talking about aggregates. The story gets more interesting when you start to look at your data in a similar fashion.
  • Eric - Social media marketing is a specialized version of marketing. Marketing is a business function. Business functions to drive outcomes. So by the transitive property you learned in 7th grade algebra, social media marketing is ultimately about driving business outcomes.Jason - Every step is measurable. You can’t optimize a two-step process - by breaking your social audience into segments, you can more easily move people down the funnel and measure your efforts.
  • Eric – audience size is the obvious place to start, but follower counts are often a polarizing metric.Jason – commentary re: follower counts, importance of quality, ratios as a smart way to normalize and benchmark follower data.
  • Let’s say you ran a contest last month. In this contest, you promised one lucky winner a free iPad. All that entrants had to do was like you on Facebook and post your contest to their wall. The contest was a huge success — in one week you doubled your fan count. Huzzah!In the following weeks, you’ve posted several links and a couple of offers. You were hoping to see a doubling of clicks on your links and conversions on your offers, but that didn’t happen. What’s going on?This is a straightforward example showing that raw fan / follower count isn’t very mean- ingful by itself — you also need to evaluate who your fans and followers are.
  • Transcript

    • 1. Data Driven Social Media Management
      Using data, process, and iteration to turn your social media marketing into a revenue-generating machine.
      August 4, 2011
    • 2. Who are these people talking to me?
      Eric Boggs
      CEO, Argyle Social
      @ericboggs
      ericboggs.com
      Jason Falls
      @jasonfalls
      socialmediaexplorer.com
      (We’re smarter than we look. Hopefully.)
    • 3. Details
      Jason will lead Q/A at the end of the call.
      Tag your tweets/questions with #datadriven.
      We’re recording this shin dig.
      We’ll send an email follow up to everyone.
      Eric is @ericboggs.
      Jason is @jasonfalls.
    • 4. 15-Second commercial:Jason
    • 5. 15-second commercial:Eric
      Social Review Whitepaper
      http://ar.gy/review
      • Do you have the fans you want?
      • 6. What content resonates with you audience?
      • 7. How do you drive more value through social?
    • Using Data to Generate Insights
    • 8. Data SourceA slice of aggregate, anonymous Argyle user data.
      December 2010 through May 2011
      70k+ posts
      381 organizations; all industries, all sizes
    • 9. Insight #1 RSS Automation Works
      RSS automation is just as effective as manual posting at driving clicks and conversions.
    • 10. Insight #2 Scheduled Posts Generate Clicks, Not Conversions
      Scheduled posting is a great tool if your goal is traffic, but not if you’re attempting to drive conversions.
    • 11. Insight #3Hashtag Stuffing Doesn’t Work
      Don’t target content to hashtags.
      Target hashtags to content when relevant.
    • 12. Insight #4Facebook Influences More Purchases Than Twitter
      Source: Edison Research
    • 13. Data-Driven Social Media Marketing
      Practicing
    • 14. The Social Media Marketing Funnel
      Your goal as a marketer is to move people down the funnel.
      Key Insight: every step is measurable.
      Awareness: Fans
      Interest: Clicks
      Action: Conversions
    • 15. Measuring Awareness: Fans
      Raw numbers and trends are easy but not very instructive. Compare with something real to make judgments:
      B2BCompare total fan count to lead count. Aim for 1:1 ratio.
      Consumer ProductsCompare fan count to customer count. Aim for 1:1 ratio.
      Newspapers & BlogsCompare fan count to website uniques. Aim for 15%.
      How many fans do you have?
      Fan count is important, but it’s just one of many numbers that lead to success in social media marketing.
      Fan / Follower counts are important for normalizing other social media marketing metrics!
    • 16. Measuring Awareness: Fans
      Who are they?
      When it comes to your social audience, quality is just as important as quantity.
      Demographics—target and actual
      “Like Sources” and “External referrers”
      Fan churn (% of fans who unlike you)
    • 17. Measuring Interest: Clicks
      KPIs
      Key Questions
      • What content drives interest?
      • 21. What are you posting?
      • 22. How are you posting it?
    • Measuring Interest: Clicks
      Metrics in Action
      Increase in clicks is driven by increase posting frequency
      Increase in clicks is driven by more engaging content
      Decrease in clicks is driven by less engaging content
      Decrease in posts is drive by fewer posts—easy to fix!
    • 23. Measuring Action Requires Attribution
      Social media builds awareness and interest in your brand but doesn’t usually lead directly to sales…
      …but you can still measure its impact on revenue!
      The secret: use multi-touch conversion tracking.
    • 24. Attributing Conversions in Social
      Two Types of Marketing Channels
      Intent Generating channels build consumer awareness and interest, creating an intention to purchase a product.
      Intent Harvesting channels capture consumer intent to purchase and drive them to the cash register.
      Two Types of Conversion Tracking
      Multi-touch tracking attributes revenue to all of the channels that touched the consumer on their path through the funnel.
      Last-touch tracking attributes all of the revenue for a purchase to the last channel that touched the customer prior to the sale.
    • 25. Measuring Action: Conversions
      KPIs
      Revenue
      Conversion count
      Revenue per conversion
      Conversion rate
      Key Questions
      What is your call to action strategy?
      What offers work best?
      Are you using landing pages?
    • 26. Measuring Action: Conversions
      Metrics in Action
      Increase in revenue is driven by higher conversion volume
      Increase in revenue is driven by higher revenue per conversion
      Decrease in revenue is driven by lower revenue per conversion
      Decrease in revenue is driven lower conversion volume
    • 27. Questions & Answers (& Thank you!)
      http://ar.gy/review
      http://nobullshitsocialmedia.com