TCLC Summer Camp 09: Ka-yakking Online

Ka-yakking Online:
Taking Chat to the Next Level
TCLC Summer Camp 2009
Tuesday, July 14 10am – 12pm

Ka-yakking OnlineTuesday, July 14
Overview
Introduction
Screencasting Tools
Jing
http://www.jingproject.com/features/
Screencast-O-Matic
http://www.screencast-o-matic.com/
URL Tools
Tiny URL
http://tinyurl.com/
Bit.ly
http://bit.ly/
Chat practice
Best practices

Goals
Look at two screencasting tools
Create & share a screen capture
Create & share a screencast
Examine two link sharing tools
Practice instant messaging
Learn a few Best Practice tips

Introduction
Traditional Chat Reference
Text-based
Synchronous
Link sharing
Benefits
Provide real-time help & feedback
Audience
Entire college/university users
Enhanced Chat Reference
Text, images, & screencasts
Synchronous
Track, shorten, & share links
Benefits
Provide real-time help & feedback
Ability to “show” patrons
Audience
Long-distance learners
Digital immigrants
ESL students

Jing & Screencast-o-Matic
Screencasting / capture tools

Jing
http://www.jingproject.com/
What to use it for…
Screen captures
Screencasts
“visual communication”
Tutorials

Jing
Practice Time!
Take a screen capture!
Use the capture tool
Add text
Save it
Share it

Jing
Practice Time!
Do a screencast!
Save it
Share it

Jing
Tips for using Jing:
Capture it-
CTRL: Hold it down for standard screen size
SHIFT: Hold it down for widescreen size
Save it-
Hard drive
Screencast.com
Share it-
Jing automatically saves the URL of the screencast to your clipboard
simply need to press “CTRL + V” where you want to paste the URL
Want to embed your screencast in a blog, website, or LibGuides? Jing creates the html automatically for you

Screencast-o-Matic
What to use it for…
Screencasts
“visual communication”
Tutorials
Compared to Jing….

Screencast-o-Matic
Practice Time!
Do a screencast!
Save it
Share it

Screencast-o-Matic
This information appears underneath your screencast
Click on this link and the screencast takes you to this timestamp and displays the note attached to it

TinyURL & Bit.ly
Link Sharing Tools

Example:
Sharing a link to the NPR.org article “What People Were Reading During the Depression”
http://www.npr.org/templates/story/story.php?storyId=105350224&ft=1&f=1032
BECOMES:
http://tinyurl.com/mz3yw6
TinyURL
http://tinyurl.com
Takes long URL addresses and shortens them
Feature- TinyURL browser button
Enable a preview feature in your browser
“Popular URL shortener Cli.gs, hacked”

Example:
Sharing a link to the NPR.org article “Cedar Rapids, Iowa, 1 Year After Record Flood”
http://www.npr.org/templates/story/story.php?storyId=105285835
BECOMES
http://bit.ly/RVqC5
Bit.ly
http://bit.ly
Takes long URL addresses and shortens them
Feature- Bit.ly browser button
FireFox Add-on- “Bit.ly Preview”
Track link “clicks”
Stores a history of your shortened links
Can post link to Twitter

Bit.ly preview

Mobile Site

Chat Practice
MeeboChatroom
http://tclclibs.org/chat

Scenario #1
“I’m trying to use the library’s catalog to find a list of opera dvds. How can I separate books about opera from dvds about opera?”

Scenario #2
“I am currently enrolled in the M.Ed. in School Health Services. I have tried several times to access journals through the library’s webpage when I’m off-campus, only to be directed to the journals homepage. I am then asked to enter ID’s and passwords. As a student, do I have access to these journals, and if so, how do I get full text articles?”

Scenario #3
“I am trying to find articles on Martin Luther and his writings on "justification by faith.” He wrote "Freedom of A Christian", and I am looking for articles others may have written expounding on this work.”

Best Practices
Create a plan
Define what role chat reference plays in the library’s overall reference practices
Identify some goals for this service
Incorporate it into the library’s technology plan
Promote your IM screen name
Email signature
Business cards
Website
Blog
Web 2.0 profiles
Identify yourself to the chat user
Give your responses authority
Keep messages simple
Messages should be short and to the point
Security
Instant messaging is fairly anonymous- do not provide passwords or usernames in an instant message. Instead, email it to their school email address.
Utilize Away Messages
Train and encourage all staff members to use IM

Thank you
Contact information:
Andrea Reed
Media & Digital Librarian
Eastern University / Warner Memorial Library
Email: areed@eastern.edu
Phone: 610.225.5004
Windows Live screen name : areed25@alum.drexel.edu
Slides available at http://www.slideshare.net/areed25

TCLC Summer Camp 09: Ka-yakking Online

by Andrea R. on Jul 14, 2009

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