TCLC Summer Camp 09: Ka-yakking Online

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Learn about new tools you can use in your library's chat reference and beyond. Presented at TCLC Summer Camp 2009.

Learn about new tools you can use in your library's chat reference and beyond. Presented at TCLC Summer Camp 2009.

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  • Welcome and introduction
  • Briefly read this slide
  • Note the goals for today.
  • The main difference is you are providing an extra level of communication- not just text but now visual communication as well. Also, “As we learn these tools, you will discover many additional uses for them. They are not exclusive to chat, but that certainly is one use for them, especially the URL tools.”
  • “Now we are going to examine two types of screencasting tools. They each have their benefits and downsides. Hopefully by the end of the session you can identify which one suits your needs the best and which one you find to be the easiest to work with. Both tools offer the ability to show your users instead of explaining solely through text.”
  • Read slide. Define “Screen capture,” “screencast,” and other use- tutorials.
  • Practice time-“First we are going to familiarize ourselves with the Jing menu and tools. Then we’ll play with taking a screen capture and using additional capture tools. Once we feel comfortable with screen captures, we’ll save one, and look at the ways to share it.”Define Jing buttonsShow capture toolMake sure you are on the screen you want to capture before clicking on the capture toolPoint out screen size featureHave them take a screen capture of their library’s homepageShow them the tools- Text, boxes, arrows; have them use them on their screen captureSaving the captureExplain the two ways to save it- to their computer or to screencast.comHave them title the captureHave them save it to screencast.comPoint out the “uploading” screenSharing it“Now that it is uploaded we have two ways of sharing it”Link: URL already copied to their clipboard; “If this was a screen capture you did during a chat conversation, all you would need to do would be to go to the chat window where you type your messages and press “CRTL + V” and it would paste the URL address of where the screen capture is residing.”Have them open a new tab and “CRTL + V” in the URL address field to show them what the shot looks like and how to paste itSC-Embed: With a special button, Jing will copy the embed code to your clipboard and you can embed it into your website, blog, LibGuide, etc.“You probably would not use this during a chat conversation, but it’s good to keep in mind if you wanted to create a tutorial”Show them the Western Languages LibGuide, and point out the instructions on their handout (not going to actually practice this one…)
  • “Screencasting in Jing is just like capturing, except instead of capturing one screen, you can record the action happening on your screen. Again, just like with a screen capture, we are using the capture tool, and you must be on the screen you want your screencast to start one. Once you are screencasting, you can change screens.”“Press ‘record’ to begin. ‘Pause’ stops recording and allows you to resume once you’re again ready. ‘Stop’ will end the recording.”“Make a screencast on how to search your library’s catalog.”Save it and share it the same way you would with a screen capture.Hard drive or Screencast.comShare the link or embed itHave them open a new tab and paste the link to view their screencast.
  • “Review” slide. Mention the slides will be available at Point out the Jing portion of the handout.
  • “Screencast-o-Matic is a web-based screencasting program. No downloading necessary. Like Jing, it saves your screencasts to the ‘cloud.’ It does not have a separate feature for screen captures.”
  • Read slide.
  • “SOM provides you with a frame or capture size, unlike Jing where you can create you own. You will select ‘create’ to get started. The first time you create one, SOM will check your Java settings. If you don’t have Java on your computer, it will prompt you to install it. Once it is installed, you can continue with your screencast and SOM will not prompt you again for it. Next, pick the size screen you want. You will also see an option for audio. Click ‘Go!’ when you’re ready. Unlike Jing, you do not need to already be on the screen you want your screencast to begin on. Rather, SOM lets you select the screen even after you’ve selected your screen size.”“Click the ‘Record’ button to begin screencasting. ‘Pause’ allows you to stop and resume when ready. Click ‘Stop,’ then ‘Done’ when you are finished. Let’s try screencasting an EBSCOhost database search.”“Once you click ‘Done,’ the next screen will offer you a number of options. Take a look at your handout and you can see what each option offers.”Explain the options.Have them save it to SOM. Fill in information “Title, Description, Notes, etc.” Point out the link that they will need to copy and paste. Also mention the “Channel” features. Show them your channels. Then have them click on the link. Next slide shows what information is attached to the screencast.
  • “When you look at your completed screencast, SOM offers some additional information.”Explain each box.
  • Intro. These are just two, many other out there.
  • Read slide. Take them to, find a story they like, and shorten the link. Will have to have two tabs open.
  • Read slide. Have them create an account. Back to preivew not yet available for Firefox 3.5 as of 7/7/09.
  • Difference #1: Stores your “shortened links’” history
  • Difference #2: Tracks your links’ clicks
  • Example of the FireFox preview (TinyURL is similar).
  • Mobile site
  • “On the following slides are 3 reference questions (real questions). To get some practice using these tools with chat interactions in mind, try answering them using your library’s resources, your preferred screencasting/capture program, and preferred link sharing site.”Show them the Meebochatroom. Explain how they will post their “visual communication” to the chat room. “This way you gain practice using these tools and you can take a look at how other participants are using the tools.”
  • Read slide.


  • 1. Ka-yakking Online:
    Taking Chat to the Next Level
    TCLC Summer Camp 2009
    Tuesday, July 14 10am – 12pm
  • 2. Ka-yakking OnlineTuesday, July 14
    • Introduction
    • 3. Screencasting Tools
    • URL Tools
    Tiny URL
    • Chat practice
    • 4. Best practices
  • Ka-yakking OnlineTuesday, July 14
    Look at two screencasting tools
    Create & share a screen capture
    Create & share a screencast
    Examine two link sharing tools
    Practice instant messaging
    Learn a few Best Practice tips
  • 5. Ka-yakking OnlineTuesday, July 14
    Traditional Chat Reference
    Link sharing
    Provide real-time help & feedback
    Entire college/university users
    Enhanced Chat Reference
    Text, images, & screencasts
    Track, shorten, & share links
    Provide real-time help & feedback
    Ability to “show” patrons
    Long-distance learners
    Digital immigrants
    ESL students
  • 6. Jing & Screencast-o-Matic
    Screencasting / capture tools
  • 7. Ka-yakking OnlineTuesday, July 14
    What to use it for…
    Screen captures
    “visual communication”
  • 8. Ka-yakking OnlineTuesday, July 14
    Practice Time!
    Take a screen capture!
    Use the capture tool
    Add text
    Save it
    Share it
  • 9. Ka-yakking OnlineTuesday, July 14
    Practice Time!
    Do a screencast!
    Use the capture tool
    Save it
    Share it
  • 10. Ka-yakking OnlineTuesday, July 14
    Tips for using Jing:
    Capture it-
    CTRL: Hold it down for standard screen size
    SHIFT: Hold it down for widescreen size
    Save it-
    Hard drive
    Share it-
    Jing automatically saves the URL of the screencast to your clipboard
    simply need to press “CTRL + V” where you want to paste the URL
    Want to embed your screencast in a blog, website, or LibGuides? Jing creates the html automatically for you
  • 11. Ka-yakking OnlineTuesday, July 14
    What to use it for…
    “visual communication”
    Compared to Jing….
  • 12. Ka-yakking OnlineTuesday, July 14
  • 13. Ka-yakking OnlineTuesday, July 14
    Practice Time!
    Do a screencast!
    Use the capture tool
    Save it
    Share it
  • 14. Ka-yakking OnlineTuesday, July 14
    This information appears underneath your screencast
    Click on this link and the screencast takes you to this timestamp and displays the note attached to it
  • 15. TinyURL &
    Link Sharing Tools
  • 16. Ka-yakking OnlineTuesday, July 14
    Sharing a link to the article “What People Were Reading During the Depression”
    Takes long URL addresses and shortens them
    Feature- TinyURL browser button
    Enable a preview feature in your browser
    “Popular URL shortener, hacked”
  • 17. Ka-yakking OnlineTuesday, July 14
    Sharing a link to the article “Cedar Rapids, Iowa, 1 Year After Record Flood”
    Takes long URL addresses and shortens them
    Feature- browser button
    FireFox Add-on- “ Preview”
    Track link “clicks”
    Stores a history of your shortened links
    Can post link to Twitter
  • 18. Ka-yakking OnlineTuesday, July 14
  • 19. Ka-yakking OnlineTuesday, July 14
  • 20. Ka-yakking OnlineTuesday, July 14 preview
  • 21. Ka-yakking OnlineTuesday, July 14
    Mobile Site
  • 22. Ka-yakking OnlineTuesday, July 14
    Chat Practice
  • 23. Ka-yakking OnlineTuesday, July 14
    Scenario #1
    “I’m trying to use the library’s catalog to find a list of opera dvds. How can I separate books about opera from dvds about opera?”
  • 24. Ka-yakking OnlineTuesday, July 14
    Scenario #2
    “I am currently enrolled in the M.Ed. in School Health Services. I have tried several times to access journals through the library’s webpage when I’m off-campus, only to be directed to the journals homepage. I am then asked to enter ID’s and passwords. As a student, do I have access to these journals, and if so, how do I get full text articles?”
  • 25. Ka-yakking OnlineTuesday, July 14
    Scenario #3
    “I am trying to find articles on Martin Luther and his writings on "justification by faith.” He wrote "Freedom of A Christian", and I am looking for articles others may have written expounding on this work.”
  • 26. Ka-yakking OnlineTuesday, July 14
    Best Practices
    Create a plan
    Define what role chat reference plays in the library’s overall reference practices
    Identify some goals for this service
    Incorporate it into the library’s technology plan
    Promote your IM screen name
    Email signature
    Business cards
    Web 2.0 profiles
    Identify yourself to the chat user
    Give your responses authority
    Keep messages simple
    Messages should be short and to the point
    Instant messaging is fairly anonymous- do not provide passwords or usernames in an instant message. Instead, email it to their school email address.
    Utilize Away Messages
    Train and encourage all staff members to use IM
  • 27. Ka-yakking OnlineTuesday, July 14
    Thank you
    Contact information:
    Andrea Reed
    Media & Digital Librarian
    Eastern University / Warner Memorial Library
    Phone: 610.225.5004
    Windows Live screen name :
    Slides available at