IBM Enterprise 2.0 / Portale - Acelleratori di business

IBM On Demand Workplace Enterprise 2.0 Acceleratori del Portale IBM deeper Max Ardigo’ Transformation consultant © Copyright IBM Corporation 2008

IBM On Demand Workplace Portale 2.0: accelleratori per l’integrazione, collaborazione contenuti, sviluppo applicazioni g Learnin Team Collaboration Tools Business Process Application Other Applications Content Application integration, SSO, Multichannel User Management – Role Based - Security Enterprise service bus 2 © Copyright IBM Corporation 2008

IBM On Demand Workplace Portale 2.0: benefici degli acceleratori For the user: Single point of access to real-time collaboration, social networking, and teamspace software via a common user interface Brings together geographically-dispersed individuals/teams to help improve connectivity and morale Speeds business processes and decision making by reducing barriers to people and information access More efficiently organize and promote peoples’ expertise, ideas, and content More quickly and easily access people with interconnected applications – helps reduce time spent flipping between tools Reduced desktop administration – helps increase time for job focus Reduce e-mail complexity with central management of team content For IT: Brings Web 2.0 technologies for collaboration to the enterprise in convenient packaging Simplified deployment and maintenance of enterprise-capable collaboration tools vs. desktop deployed tools – helps reduce visits to user desktops Support for multiple platforms and client devices support many enterprise architecture strategies Reduce mail server disk requirements by simplifying management of attachments Security-rich features help protect knowledge-based assets A platform to help integrate collaboration tools with enterprise applications across a consistent interface 3 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Portlet Factory IBM® WebSphere® Portlet Factory is a dedicated portlet creation environment for WebSphere Portal that simplifies & accelerates the development, deployment, maintenance and reuse of custom SOA-based portlets – including for example SAP, Domino, PeopleSoft, Siebel and Web Service portlets 4 © Copyright IBM Corporation 2008

IBM On Demand Workplace Key Features of WebSphere Portlet Factory Tight Integration with WebSphere Portal (auto deploy portlets, Click-2-Action, People Awareness, SSO) Plug-in to Eclipse & Rational Application Developer Multi-page, complex portlets without coding SOA delivery/robust integration capabilities with existing applications Unlimited customization – without the maintenance overhead Business user configuration Rapid iteration and change Flexible deployment options Using the tool [Portlet Factory] also saved Allmerica Using the tool [Portlet Factory] also saved Allmerica $1 million in development costs, Clifton adds. The $1 million in development costs, Clifton adds. The technology enabled Allmerica to build the portal in technology enabled Allmerica to build the portal in four months, whereas using API technology would four months, whereas using API technology would have taken about 16 months, he estimates. have taken about 16 months, he estimates. Mike Clifton, Vice President of IT, Allmerica Insurance Mike Clifton, Vice President of IT, Allmerica Insurance Source: Insurance & Technology, May 2005 Source: Insurance & Technology, May 2005 http://www.insurancetech.com/story/showArticle.jhtml?articleID=160906146 http://www.insurancetech.com/story/showArticle.jhtml?articleID=160906146 5 © Copyright IBM Corporation 2008

IBM On Demand Workplace WebSphere Portlet Factory Key Concepts Builder An adaptive, reusable component that generates Java, XML and JSP for specific portlet functionality Profile A set of parameters that vary Builder inputs to dynamically generate unique versions of the portlet Model A container of Builders 6 © Copyright IBM Corporation 2008

IBM On Demand Workplace Multi-page, Complex Portlets without Coding Developers of all skill levels can rapidly build multi-page, complex portlets (search, create, update, and delete) without writing any java code. * Generated Method [_pageDispatcher] * Generated by builder call [bc21] */ public void _pageDispatcher(WebAppAccess webAppAccess) Wizard-driven { com.bowstreet.webapp.JSPSupport.dispatch(webAppAccess); } Builders /** * Generated Method [getFlights_PagingGetImgName] …generate J2EE-compliant code * Generated by builder call [bc21] */ public String getFlights_PagingGetImgName(WebAppAccess webAppAccess, String button, String position) automatically { PagingAssistant asst = (PagingAssistant)webAppAccess.getVariables().getObject(\"getFlights_Paging\"); String img = button + position; if ((button.equals(\"First\") || button.equals(\"Prev\")) && !asst.hasPreviousPage()) img = button + \"Disabled\"; if ((button.equals(\"Next\") || button.equals(\"Last\")) && !asst.hasNextPage()) img = button + \"Disabled\"; return webAppAccess.getVariables().getXmlText(\"getFlights_PagingButtonImages\", img); Multi-page Portlet 3 …create a drill down page… 1 Create new records… 4 …build-in support for delete and edit… 5 …and save or 2 …create a cancel changes. results page… 7 © Copyright IBM Corporation 2008

IBM On Demand Workplace Robust Integration Capabilities Deliver SOA Pre-built Extensions enable companies to quickly create composite portlets and applications that leverage data and processes from multiple backend systems via SOA. SAP and Siebel Domino Web Service 8 © Copyright IBM Corporation 2008

IBM On Demand Workplace Service Oriented Architecture (SOA) WebSphere Portlet Factory features a Data Services Layer - providing full support for the service provider & consumer paradigm required in an SOA environment. It enables the definition of clean, well defined service interfaces that separate the user interface from back end data. Use one data service to drive display of multiple Key Benefits portlets Enables reuse of existing assets across projects and departments Automates back end connectivity Reuse same UI Speeds creation of new with different applications data services Reuse Promotes application flexibility existing assets 9 © Copyright IBM Corporation 2008

IBM On Demand Workplace Key Findings – Portal Build or Buy IDC Study Results – Feb 11 2007 WebSphere Portal based solutions had on average a 29% lower 5-Year TCO as compared to home grown portals Labor costs to deploy portals and applications with WebSphere Portal were 38% lower than with home grown solutions Every $1 spent in WebSphere Portal software yielded on average $4.80 in IT labor avoidance Initial deployments of portals developed on WebSphere Portal were 45% faster to market Disclosures: Portal applications developed on the WebSphere Portal • IDC constructed a financial model representative of the interviews platform had a 78% faster time to market • IDC makes no assumptions as to the potential TCO savings and/or avoidance that other organizations WebSphere Portals had 28% increased availability will receive • IDC maintains editorial control as compared to home grown portals over the study and its findings and reserves the right to modify its content until final publication 10 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Content Accelerator IBM Web Content Management Helps customers easily manage Web content dynamically personalized and delivered by user role and preferences via Rules Keep intranet, extranet, Internet websites and portals up-to-date, accurate and in control (no broken links) Able to leverage existing enterprise content repositories Easy-to-use interface enables non-technical users to manage Web life cycles, removing IT and Webmaster bottlenecks Incorporates workflow processing...take content review/approval out of e-mail IBM leads the industry with the most tightly integrated portal and Web content management solution on the market today. 11 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Content Accelerator A complete-ready & easy WCM solution Inline editing: Inline editing: users write users write directly in the directly in the front-end front-end Complete, Friendly Complete, Friendly & Flexible Editorial & Flexible Editorial Process Process Template libraries available Template libraries available for the 90% of enterprise for the 90% of enterprise web content requirements web content requirements 12 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Lotus Sametime, Connections and Quickr instantly link people, process and informations Speed process The right content, in the right moment, in the right context, to the right people. Develop Web 2.0 culture in the enterprise Easyness. Speed. Partecipation. Collaboration. Mashups. Situational applications. Pervasive integration with other solutions and processes. Helps companies by cutting costs and getting global quickly Helps companies in driving value with expertise, talent, innovation and performance management 13 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Shifting into the Enterprise Social Networks 14 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Sametime - Real time Collaboration Platform Collaboration Federator Encryption secured Chat Conferences All new user All new user interface: rich interface: easier text, emoticons, meeting setup timestamps, spell and controls checking Voice Extensions Integrated Broadcast tools, Voice-over-IP or application use 3rd party integration, and web telephony and “mashups” desktop video 15 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Sametime IM mashups, customizations For each user, For each user, we have we have information information about their about their current location current location We can overlay We can overlay this info onto a this info onto a map to see map to see where where colleagues are colleagues are 16 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Sametime web conferences Tabs for the Tabs for the major controls; major controls; common actions common actions on the toolbar on the toolbar Re-sizeable Re-sizeable sections sections Updated status Updated status bar bar 17 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Connections for the enterprise social network A social networking system that helps business people innovate by… Tapping into the latent expertise within an organization or community Collaborating more effectively at larger scales, both internally and externally Creating knowledge on web 2.0 partecipative models Integrating collaboration witk process and real time communications Integrating other applications (from SAP, MS etc) Personal profiles Communities Blogs Bookmarks Activities 18 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Connections - Services Profiles IBM’s internal BluePages application provided the basis for Profiles. BluePages holds 475,000 profiles and serves 3.5 million searches per week. It is the hub of both user requests and all app authentication for IBM. Communities IBM Community Map hosts 700 communities. IBM Forums hold 36,000 entries. Blogs IBM’s BlogCentral hosts 27,300 weblogs (420 group blogs) with 62,000 entries and 60,000 comments, and 10,800 distinct tags. Dogear IBM’s internal Dogear system has 185,000 links from 3,425 users. One-third are intranet links and only 2.5% are private. Activities IBM’s internal Activities service has seen all content and usage statistics grow by 2.5x over the second half of 2006 to 10,000 activities, 60,000 entries and 32,000 users. 19 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Connections – Profiles Services Analogous to FaceBook, for the enterprise Includes corporate directory data and user-provided photo, content Links to the person’s communities, blog, bookmarks, and activities Users can tag Users can tag themselves to help themselves to help people find them people find them 20 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Connections – Activities Services: structuring collaboration Activities help small groups collaborate in private on deliverables Focus on simple tools, integrated into existing applications Activities empower users to capture and reuse best practices and create lightweight processes The dashboard identifies The dashboard identifies the most current activities the most current activities for each user for each user 21 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Connections – Activities services: tracking benefits The dashboard The dashboard capture execution capture execution workflow to workflow to measure process measure process effectiveness effectiveness *C. Hill, R. Yates, C. Jones, S. Kogan, Beyond predictable workflows: Enhancing productivity in artful business processes, IBM Systems Journal, Vol. 45, No. 4, 2006, http://www.research.ibm.com/journal/sj/454/hill.html 22 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Quickr - Quickly set up libraries to manage content securely Check-in, check-out, version control Customizable views to organize content Multi-level security (library, folder, document) Search across multiple libraries Workflow for routing & approving content RSS/Atom feed support to share or consume content Extensibility: custom meta-data, document types and templates Easy sharing and management of documents High responsiveness with Ajax Bookmarkable document URLs Subscribe to feeds Easy to search 23 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Quickr – Making content integration transparent and natural Lotus Windows Explorer / Notes® “My Documents” client Lotus Microsoft Office / Sametime® IBM Productivity Editors Lotus Domino IBM JCR IBM FileNet * SharePoint * Other 24 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Collaboration Accelerator Quickr - for the teamwork and content integration Creates Collaborative Places that enable: Creating, Sharing & Retriving information through Documents, Wikis, Blogs and Shared Team Discussions Content Workspaces Sharing structured data through Lists Quickr Posting events in the Team Calendar or the Wikis Business Content Stores Team Task List Team template Blogs s Instantly contacting team members in context Content integration from eterogeneous Anywher Workflo repositories e, w Anytime Full integration with Portal, Content, Search Security, Connections and Sametime tools Lotus Domino IBM JCR IBM FileNet * SharePoint * Other 25 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Dashboard Accelerator IBM Workplace Dashboards Drive Alignment around a common, visible set of performance goals Automate today’s manual or resource-intensive processes with personalized, graphical UI tailored to each job role Access performance information wherever it resides with integrated, real-time views Take Action Intuitive views enable proactive response to issues via WebSphere Portal’s rich collaboration and workflow integration Cut Costs using rapid assembly tools that dramatically cut the time, cost and skills required to build dashboards 26 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Dashboard Accelerator Link Real-time Key Performance Metrics to an Organization’s Goals and Objectives Drill down for additional insight and information about an objective Status Map Dashboard Drill Down 27 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Dashboard Accelerator Automate Manual Processes with Customized and Secure Role-Based Views Sales Vice President Regional Mgr Alerts personalized Data filter adapts Local Sales Mgr Graph displays revenue for selected office Scorecard shows regional info only Scorecard shows office info only 28 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Dashboard Accelerator Why companies choose Dashboards for Performance Mgmt Presentation Layer - Multi-source Data Integration Market-leading, Standards-based Platform Lotus Excel ActiveInsight WebSphere Portal (Collaboration, security, user mgt) Service Oriented Architecture (reuse, flexibility) Action-Oriented Experience Deep Portal Dashboards Rapid Time-to-Value (automation) Metrics / KPIs Collaboration Business Processes 29 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Mobile Accelerator Una volta deployata una applicazione sul portale, mobilizzatela su oltre 6000 devices (pù o meno rich clIent) 30 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Mashup Accelerator Estrazione, elaborazione e assemblaggio di applicazioni situazionali nell’arco di minuti XCEL Ecc. LDAP Oracle SAP Web Services SQL Server IBM DB2® IBM Lotus Domino® IDS IMS™ IBM Information Server Tivoli® Directory Integrator 31 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM SAP customers / Self-Service Accelerator Lotus Workforce Management Reduce the complexity of HR operations Simple intuitive user interface Single personalized access point for everything your employees need Easily integrate SAP Work with other systems and 3rd services to provide users with everything they need in one convenient solution HR self service without a major upgrade: works with older versions of SAP Flexible Flexibility to accommodate your HR service delivery and process innovations Superior performance and scalability Deployment skills are readily available in the marketplace 33 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM SAP customers / Self-Service Accelerator Example - Events Checklists Framework for building checklists that guide employees through event activities Simplifies employee experience by pulling all the information and activities into one convenient UI Retains task state and provides alerts and notification to remind employee and aid timely completion Helps enforce compliance with company policies and best practices Makes employee more productive – reduces HR administrative demands Activities Mandatory/Optional, Step to complete Activity Timeframe & Status (defined by customer (invokes Portlets for HR Content based on their policies and (configured by customer completing transactions - may best practices, LWM ships based on requirements) involve SAP, other back ends (from HR Knowledge Base with pre-populated set) or 3rd Party Service) - LWM or 3rd Party System) Getting Married Event Checklist Example 34 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Learning Accelerator IBM Learning accelerator Delivers personalized online learning resources right to the worker's fingertips, making just-in-time learning a reality. Less costs, More flexible Cost effectively manage e-learning and classroom-based programs and content, and adapt them to changing organizational requirements. Know & drive your workforce expertise Track, measure, Plan. Maintain your workforce knowledge always updated Deliver a new rich-learning experience Can be integrated with other Collaboration Accellerators, to enhance the learning environment with real-time Web conferencing, document sharing, and teamrooms; supports open standards 35 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Business Process Accelerator Workplace Forms Simplifies forms processing for end users, preloading secured information from systems through SSO Creates intelligent forms with custom business rules that validate form input at the point of Forms Designer entry (business rules) Combines form data and business logic into a single document, an intelligent message that Forms flows through an IT environment (platform Portal Forms DB indipendent) Server Server Allow form-based rapid application development (ie. Order entry, Catalog Management, Expense reports) (+) Portal Integration Provide role-based, in context and process with BPM driven forms aggregations systems (+) Process server (or other BPM) Allow wide enterprise application workflow and process coreography Business Process Management 37 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Business Process Accelerator Workplace Forms Presentation Layer Pixel-perfect for duplicating paper forms Guided-interview, or wizard, driven Business Logic Capture forms processes in the form Integrate business process workflows Data Instances Based on W3C XForms specification Multiple XML payloads for integration Validate against external XML Schemas File Attachments Supplemental or associated eForms MS Office, videos, faxes, etc. Digital Signatures Sign multiple, overlapping sections or complete form Use built-in signing, digital certificates or signing pads Single – 100% XML document 38 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Business Process Accelerator Workplace Forms & Process Integration Applicazioni e Dati ANAGR. Mail ERP AS/400 Content Document Application SAP A B D E F G H C Portale Dipendente Portale Manager Portale Dipendente Portale Dipendente E1 F9 C1 E1 E1 E2 A3 B2 On Demand Workplace G1 H2 E3 E5 C2 C3 D1 C1 Process integration Chiusura Validazione Verifica Richiesta Internal process request Employee to External Employee to Company 40 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Offline Managed Rich Client Accelerator Lotus Expeditor Securely extend WebSphere Portal applications to managed client environments – allowing for offline/disconnected use for greater flexibility. Improve productivity and increase responsiveness through personalized, aggregated information – anytime, anywhere Off-line role-based in context process- driven Integrated 41 © Copyright IBM Corporation 2008

IBM On Demand Workplace IBM Industry Accelerator ODW 2.0 Asset – A complete Intranet/Extranet in 3 weeks A very competitive proposition for small and companies or enterprise departments that needs ERP, SAP, Domino, AS/400, or other legacy integration. Allows rapid application integration, composite application, and other common portal features. The solution includes a ready to use editorial system, SW, Services and Training. 42 © Copyright IBM Corporation 2008

IBM On Demand Workplace Da dove iniziare? Da un mini - business value assessment per portali: Il modo più efficace per definire persone, esigenze, funzioni, priorità, roadmap Risultati prodotti IBM Business Value Assessment 2.0 Moduli di analisi e disegno Definizione del Business Portal Value Assessment Business Portal Value Assessment Valore di Business Preparazione e Business Value: Preparazione e Business Value: dell’On Demand Sessione Sessione Sessione di raccolta prime Analisi & raccolta prime Analisi & Workplace 2.0 definizione roadmap e definizione informazioni, Presentazione informazioni, Presentazione del to-be dell’as-is e business macro obiettivi finale Day in the Life: Day in the macro obiettivi finale del valore case Life Disegno Demo personalizzata per i “Come si “Cosa “Quale sarebbe diversi ruoli • Presentazione finale • Customer Input giustifica potremmo o l’esperienza degli al cliente & Discovery finanziariamente dovremmo fare utenti con la Sintesi ROI per l’On • Disegno e architettura 2.0 l’iniziativa On con una nuova soluzione Demand Workplace Demand • IBM “Trusted Advisor” soluzione On On Demand Workplace 2.0?” per il progetto realizzativo Demand Workplace 2.0? On Demand Quali sono i Workplace Workplace: benefici? 2.0?” definizione package, Input ed analisi con le funzioni di business del cliente impostazione attraverso sessioni di workshop ed interviste rapide progettuale e piano 43 © Copyright IBM Corporation 2008

IBM On Demand Workplace Contatti Linkedin: http://www.linkedin.com/in/maxardigo LotusLive: https://apps.lotuslive.com/contacts/profiles/view/29300 IBM Portal: http://www.ibm.com/websphere/portal 44 © Copyright IBM Corporation 2008

IBM Enterprise 2.0 / Portale - Acelleratori di business

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