ODW 2.0: cosa e'?

Slide 1: IBM Global Business Services On Demand Workplace 2.0 The new On Demand Workplace Agenda Italy © Copyright IBM Corporation 2007

Slide 2: IBM Global Business Services What is ODW - On Demand Workplace? *Multichannel Intranet Internet Extranet Applications Content Processes People On Demand Workplace is a role based information management solution that gives situational and composite access to content, applications, people and processes. It may include a secure portal that enables employees, partners and customers to access aggregated content and services to do their work more effectively and efficiently. © Copyright IBM Corporation 2007 2 Human Capital Management | Nov 28, 2007

Slide 3: IBM Global Business Services How it can give support to build new operating models, following the customer business components? Business Functions Services © Copyright IBM Corporation 2007 3 Human Capital Management | Nov 28, 2007

Slide 4: IBM Global Business Services What is The Role Based Model Portal? What you need, when you need R Knowledge R ol Shopping ol R e ol e 1 e 2 Processes 3 Finances Applications Leisure Enterprise Employee to Employee to Entertainment Content Life Work Life Events SSO Social User Lifecycle Responsibility Management Human Capital Customers Collaborative Collaboration Employee Employee to commerce Instant External or to Employee Process & messaging external data Transactions Expert location Partners Enterprise e-meetings/ Employee Content webcasting to Collaboration Community Company Suppliers Virtual Help Desk Yellow Pages support e-Procurement Corporate Messaging e-Learning e-HR / ESS / MSS © Copyright IBM Corporation 2007 4 Human Capital Management | Nov 28, 2007

Slide 5: IBM Global Business Services On Demand Workplace enables the Web 2.0 social relation model for knowledge and collaboration Network sociale Relazione 1.0 2.0 Network sociale Value proposition Value perception 1.0 Utente Esperienza Esperienza Compagnia individuale sociale Value expectation Network Value Network 2.0 Value Generation realization sociale Social issues Network Intelligenza Collettiva, sociale conoscenza Innovazione, contenuti e servizi generati dagli utenti © Copyright IBM Corporation 2007 5 Human Capital Management | Nov 28, 2007

Slide 6: IBM Global Business Services How it can leverage the power of SOA & Web 2.0 to create & assemble composite applications with existing services? Portal Personalized and role based Application Application Application Application Application content, information ERP CRM Content Workflow Custom process and application integration Interoperability Es. WBI - Process Choreographer SOA, Bowstreet, ODW for SAP SW, Portlet Catalog, Altre componenti XML feeds, Interoperability Web 2.0 tools SOA / Enterprise Service Bus / EAI Portlet wiring Portal front end composite application 2.0 ERP CRM Computing Legacy Infrastructure CUSTOM DOCUMENT APP MANAGEMENT © Copyright IBM Corporation 2007 6 Human Capital Management | Nov 28, 2007

Slide 7: IBM Global Business Services How it can leverage the power of SOA & Web 2.0 to create & assemble composite applications with existing services? Front-End Web 2.0 svcs Portal Composite application, Portlet Factory Mashups Dojo, Ajax, REST Web Portal front end REST JSON composite application 2.0 ATOM XML RSS ERP CRM DOCUMENT ERP MANAGEMENT SOAP JMS SOA WS-* MOM Legacy WPS, ESB, Portal EAI CICS DB2 App Server IMS WAS, CE, Tomcat J2EE LEGACY Enterprise © Copyright IBM Corporation 2007 7 Human Capital Management | Nov 28, 2007

Slide 8: IBM Global Business Services How it can leverage the power of SOA & Web 2.0 to create & assemble composite applications with existing services? Portal Composite application, Mashups Web 2.0 svcs Web REST JSON ATOM ERP CRM XML RSS DOCUMENT GEO MAPS MANAGEMENT SOAP JMS SOA WS-* MOM Legacy WPS, ESB, Portal EAI CICS DB2 App Server IMS WAS, CE, Tomcat J2EE LEGACY Enterprise © Copyright IBM Corporation 2007 8 Human Capital Management | Nov 28, 2007

Slide 9: IBM Global Business Services Which kind of basic services can you have from a Portal Technology?  Enterprise Content Management Document Management - Web Content Management - Search - Application integration - Content & Process integration -  Learning & knowledge On-line training delivery - Learning Management arning - Le Team Knowledge Management - Collaboration  Team Collaboration Tools Business Instant Messaging and presence - Process Applications Awareness / expertise - Messaging Web conferencing - Other Team spaces - Project/Portfolio/Innovation - management  Messaging Enterpri se Docu ment M anagem E-Mail, Calendar, Address book ent - Application integration, SSO, Multichannel User Management – Role Based - Security Enterprise service bus © Copyright IBM Corporation 2007 9 Human Capital Management | Nov 28, 2007

Slide 10: IBM Global Business Services Which kind of advanced services can you have from a Portal Technology?  Vertical / Horizontal portals HR/Employee portal, Business controls, KPI, Dashboards, Document management, Process management, CRM, Knowledge management, Specific Retail, Automotive, Pharma, Banking solutions etc. g Learnin Team  Web 2.0 Social Networking, Blogs, Collaboration Wikis, RSS, Podcasts, P2P Tools Integrated business communications, Business Process Collective Intelligence Applications Messaging  Web 2.0 Situational Applications – Other Mashups / Composite Applications development, Web services Enterpri  SOA Interface se Docu ment M anagem ent Application integration, SSO, Multichannel User Management – Role Based - Security Enterprise service bus © Copyright IBM Corporation 2007 10 Human Capital Management | Nov 28, 2007

Slide 11: IBM Global Business Services Which kinds of different ODW solutions you can have from a single instance? Strategy Vision, Governance, Business Case, ROI Organization Transformation and Culture Change Performance Mgt.Employee Relationship Management Content & Services Creation, Assessment and Management Role-based Functional Customer Supplier Knowledge e-Learning Workplaces Process Brand Workplaces Management Personal development Workplaces Workplaces Customer training Sales & marketing Collaborative Innovation Hosted solutions Customer service Design Communities HR Customer Supply chain Collaborative Expertise Finance self-service Store Manager (retail) Innovation Teaming Procurement “Collaborative Underwriter (Insurance) Partner self-service Tools and processes Business Process Commerce” Help Portal Services Design (Branding, Usability etc), Personalization and Roles, Architecture, Technology, Portal Shared Services, Identity Management, dot cleanup Technology, Implementation and Maintenance Services Program Management, Technology, Application, Communications and Change Management © Copyright IBM Corporation 2007 11 Human Capital Management | Nov 28, 2007

Slide 12: IBM Global Business Services Productivity © Copyright IBM Corporation 2007 12 Human Capital Management | Nov 28, 2007

Slide 13: IBM Global Business Services w3 On Demand Workplace  Provides “one place” with personalized access to IBM resources 2.8 million page views per business day - Plus than 20 million web pages - 130 million hits per week - 80% of IBMers visit w3 ODW at least once per day -  Integrates content, learning, expertise, collaboration and business applications  Enables increased productivity through role-based delivery of resources Productivity savings estimate of $80.6 million   Reduces development & deployment costs through reuse Every major web project potentially saves over $200K in  develop & deploy costs Millions in savings from site consolidation from hosting  charges to content management © Copyright IBM Corporation 2007 13 Human Capital Management | Nov 28, 2007

Slide 14: IBM Global Business Services IBM W3 – The Big Door Click on image to access © Copyright IBM Corporation 2007 14 Human Capital Management | Nov 28, 2007

Slide 15: IBM Global Business Services IBM W3 – My personal Door Click on image to access © Copyright IBM Corporation 2007 15 Human Capital Management | Nov 28, 2007

Slide 16: IBM Global Business Services IBM W3 – My Work & My Informations Click on image to access © Copyright IBM Corporation 2007 16 Human Capital Management | Nov 28, 2007

Slide 17: IBM Global Business Services IBM W3 – My Career & Life, Role based learning Click on image to access © Copyright IBM Corporation 2007 17 Human Capital Management | Nov 28, 2007

Slide 18: IBM Global Business Services IBM Global Business Services Universitiy Click on image to access © Copyright IBM Corporation 2007 18 Human Capital Management | Nov 28, 2007

Slide 19: IBM Global Business Services Collaboration © Copyright IBM Corporation 2007 19 Human Capital Management | Nov 28, 2007

Slide 20: IBM Global Business Services IBM Blue Pages (Expertise location, Expertise management) Click on image to access © Copyright IBM Corporation 2007 20 Human Capital Management | Nov 28, 2007

Slide 21: IBM Global Business Services IBM Collaboration Central Click on image to access © Copyright IBM Corporation 2007 21 Human Capital Management | Nov 28, 2007

Slide 22: IBM Global Business Services IBM Collaboration Central © Copyright IBM Corporation 2007 22 Human Capital Management | Nov 28, 2007

Slide 23: IBM Global Business Services Innovation © Copyright IBM Corporation 2007 23 Human Capital Management | Nov 28, 2007

Slide 24: IBM Global Business Services IBM Community Central (Informal communitues) Click on image to access © Copyright IBM Corporation 2007 24 Human Capital Management | Nov 28, 2007

Slide 25: IBM Global Business Services IBM Think Place (Innovation, Idea Management) Click on image to access © Copyright IBM Corporation 2007 25 Human Capital Management | Nov 28, 2007

Slide 26: IBM Global Business Services IBM 2.0 Innovation Jam Click on image to access © Copyright IBM Corporation 2007 26 Human Capital Management | Nov 28, 2007

Slide 27: IBM Global Business Services IBM 2.0 Technology Adoption Program Click on image to access © Copyright IBM Corporation 2007 27 Human Capital Management | Nov 28, 2007

Slide 39: IBM Global Business Services Recap: da dove cominciare? Risultati IBM Business Value Assessment for Portals prodotti Moduli di analisi e disegno Definizione del Business Portal Value Assessment Valore di Business Preparazione Business Value: dell’On Demand Sessione di e raccolta Analisi & Sessione Sessione Workplace definizione prime Presentazione Day in the Business del Business Day in the Life: informazioni finale Life Case / ROI Value Disegno Demo personalizzata per i “Quale sarebbe “Come si giustifica “Cosa diversi ruoli • Customer Input • Presentazione finale l’esperienza degli finanziariamente potremmo o & Discovery l’iniziativa On dovremmo fare utenti con la al cliente Sintesi ROI per l’On Demand con una nuova soluzione • Disegno e architettura Demand Workplace Workplace?” soluzione On On Demand • IBM come “Trusted Demand Workplace? On Demand Advisor” per il progetto Workplace?” Workplace: realizzativo definizione package, Input ed analisi con le funzioni di business del cliente impostazione attraverso sessioni di workshop ed interviste progettuale e piano L’analisi si conclude in circa 4-6 settimane © Copyright IBM Corporation 2007 39 Human Capital Management | Nov 28, 2007

Slide 40: IBM Global Business Services Il Team ODW di ingaggio: Giuseppe Trombetta Max Ardigò Andrea Cavallazzi Senior Architect Knowledge & Collaboration Customer Experience, Portal Content & Commerce Team leader Branding & Usability Design IBM SW Champion per ECM Human Capital GBS Human Capital GBS Human Capital GBS © Copyright IBM Corporation 2007 40 Human Capital Management | Nov 28, 2007

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