Commercial track 3_UDP Licensing Pricing & Support Made Simple
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Commercial track 3_UDP Licensing Pricing & Support Made Simple

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Commercial track 3_UDP Licensing Pricing & Support Made Simple Commercial track 3_UDP Licensing Pricing & Support Made Simple Presentation Transcript

  • EMEA Barcelona May 20th – 21st Licensing, pricing & support made simple LD Weller – Snr. Director, Product Management
  • Copyright © 2014 CA. All rights reserved. Today’s agenda Pricing Competitive pricing Support 2
  • Copyright © 2014 CA. All rights reserved. Industry Challenges Gartner states: “Between 2012 and 2016, one third of organizations will change backup vendors due to frustration over cost, complexity and/or capability.” Source: Gartner, “Magic Quadrant for Enterprise Backup/Recovery Software”, Dave Russell, Pushan Rinnen, 5 June 2013 3
  • Copyright © 2014 CA. All rights reserved. Pricing & licensing made simple 4 Before  Thousands of SKUs  Dozens of options  Legacy pricing  Complex choices After  5 primary SKUs  Simplified options  Competitive  Channel-friendly Versions Includes Licensing Options Per TB Per Socket Per Workstation Standard  UDP File Server Protection  Basic Tape   N/A Advanced  All UDP Components  Basic Tape   N/A Premium  All UDP Components  Premium Tape (ASBU)  File-level Replication   N/A Premium Plus  All UDP Components  Premium Tape (ASBU)  Premium HA (RHA)   N/A Workstation  UDP Windows Workstation Protection  Basic Tape N/A N/A  Per-socket prices offered for both virtual & physical servers.
  • Copyright © 2014 CA. All rights reserved. Pricing & licensing made simple 5
  • Copyright © 2014 CA. All rights reserved. Migration made simple Options / Editions Standard Advanced Premium Premium Plus Workstation Includes Basic tape for UDP Basic tape for UDP + imaging app support Premium tape + file-only replication Premium tape + HA (RHA) Basic tape for UDP Managed Capacity (per Terabyte) New New Existing Existing n/a Per socket for physical servers or hypervisors Up to 6- Socket “Essentials” New New New New Existing New Existing New n/a Per Workstation n/a n/a n/a n/a Existing D2D maintenance Fulfills Maintenance on arcserve® D2D Standard Server Fulfills Maintenance on arcserve® D2D Advanced Server Fulfills Maintenance on arcserve® RPO bundle Fulfills Maintenance on arcserve® RPO- RTO bundle Fulfills Maintenance on arcserve® D2D Workstation Applicable to VMware Essentials or Windows SBS / Essentials Servers only 6
  • Copyright © 2014 CA. All rights reserved. Competitive pricing – per terabyte arcserve UDP Premium Plus arcserve UDP Premium arcserve UDP Advanced arcserve UDP Standard Symantec Backup Exec CommVault Unitrends (street price) (street price) (street price) (street price) (street price) (street price) (street price) $0 $3,000 $6,000 $9,000 $12,000 $15,000 $18,000 7500 8500 9500 10500 11500 12500 13500 SuggestedListPrice Feature Score* *Feature Score Determined by ranking individual characteristics of products by CA Employees 7
  • Copyright © 2014 CA. All rights reserved. Competitive pricing – per socket arcserve UDP Premium Plus arcserve UDP Premium arcserve UDP Advanced arcserve UDP Standard Symantec Backup Exec (2-6 cores) Symantec Backup Exec (8+ cores) Veeam Enterprise Plus Veeam Enterprise Veeam Standard VMware Unitrends $0.00 $1,000.00 $2,000.00 $3,000.00 $4,000.00 4500 5500 6500 7500 8500 9500 10500 11500 12500 13500 SuggestedListPrice Feature Score* *Feature Score Determined by ranking individual characteristics of products by CA Employees 8
  • Copyright © 2014 CA. All rights reserved. Competitive pricing – server & socket UDP Premium Plus (two sockets) UDP Premium (two sockets) UDP Advanced (two sockets) UDP Standard (two sockets) DoubleTake (per server) StorageCraft (per server) Acronis (per server) AppAssure (per server) Symantec Backup Exec (per server) $0 $1,000 $2,000 $3,000 $4,000 $5,000 7500 8500 9500 10500 11500 12500 13500 SuggestedListPrice Feature Score* *Feature Score Determined by ranking individual characteristics of products by CA Employees 9
  • Copyright © 2014 CA. All rights reserved. Value: Replace per-server with per-socket Today – Equivalent VMs and physical Near Future – Majority virtual 10 Per-socket licensing simplifies licensing, as licenses may be re-used economically, without having to revise orders
  • Copyright © 2014 CA. All rights reserved. Licensing & the console UDP management console keeps track of the managed capacity quantity, or sockets to be protected. 11 DISK, TAPE OR CLOUD CENTRALIZED MANAGEMENT DOWNSTREAM SITE PHYSICAL & VIRTUAL SERVERS WINDOWS SERVERS DATABASE SERVERS DOWNSTREAM SITE PHYSICAL & VIRTUAL SERVERS WINDOWS SERVERS DATABASE SERVERS DOWNSTREAM SITE PHYSICAL & VIRTUAL SERVERS WINDOWS SERVERS DATABASE SERVERS UPSTREAM RPS CENTRALIZED MANAGEMENT CENTRALIZED MANAGEMENT CENTRALIZED MANAGEMENT
  • Copyright © 2014 CA. All rights reserved. Managed capacity report example 12
  • Copyright © 2014 CA. All rights reserved. Protected Data “Protected data” (or source data) is the data which is actively protected in a licensed environment (Terabyte or socket)  Usually located at the production servers or backup repository  An ASBU Backup Server at the remote site needs an extra license, unless it’s only migrating UDP Recovery Points to tape 13
  • Copyright © 2014 CA. All rights reserved. Upgrading made simple 14 Customers request upgrades either through a web form, or a call to customer care. When customers under maintenance contact customer care to request a new license, we will fulfill them with sockets based on the type of license originally purchased (server, host, etc.) • Goal: Make the customer whole! Detailed SCORM training Provided
  • Copyright © 2014 CA. All rights reserved. Migrating D2D r16.5 to UDP made simple 15 For those systems that have ARCserve D2D installed, arcserve UDP provides an in-place upgrade, which retains all of the existing D2D recovery points and configuration settings Shortly after releasing arcserve UDP, a migration tool will be made available that enables customers to migrate their existing ARCserve D2D r16.5 CPM, HBBU and VSB settings into the arcserve UDP management console For those customers that don’t want to use Recovery Point Server deduplication or distributed storage, arcserve UDP can be configured to use local storage in the same way as was possible with ARCserve D2D previously A detailed FAQ and UDP knowledge base articles are available, which outline the migration process and best practices
  • Copyright © 2014 CA. All rights reserved. All prices on one slide - $USD (Yay!) 16 MSP Prices Remaining Unchanged * No Change to Terabyte Volume Tiers in 1TB, 2-5TB, 6-15TB, 16-25TB, 26-50TB, 51-100TB, and 100+TB ** 1) Sockets work both on hypervisors and physical servers 2) Per-Socket “Essentials” version offered up to six sockets for VMware Essentials & Windows SBS/Essentials Servers at 20% discount *** Workstation Volume Tiers in packs with quantities 5, 10, 25, 50, 100, 250, and 500 Product Name SKU Crossgrade / Upgrade SKU Maint. SKU Competitive Replace SKU USA SLP (Product + 1 Yr Maintenance) Per TB* - ARCserve Unified Data Protection Standard Edition Includes Limited Tape Functionality and RPS Replication     $3,776.57 (one Terabyte*) Per TB* - ARCserve Unified Data Protection Advanced Edition Includes Limited Tape Functionality and RPS Replication     $4,724.57 (one Terabyte*) Per TB* - ARCserve Unified Data Protection Premium Edition* Includes Complete Tape Functionality and RPS/File-level Replication     $7,870.51 (one Terabyte*) Per TB* - ARCserve Unified Data Protection Premium Plus Edition* Includes Complete Tape Functionality and Complete RHA Functionality     $13,810.51 (one Terabyte*) Per Socket** - ARCserve Unified Data Protection Standard Edition Includes Limited Tape Functionality and RPS Replication     $595 Per Socket** - ARCserve Unified Data Protection Advanced Edition Includes Limited Tape Functionality and RPS Replication     $745 Per Socket** - ARCserve Unified Data Protection Premium Edition Includes Complete Tape Functionality and RPS/File-level Replication     $1,195 Per Socket** - ARCserve Unified Data Protection Premium Plus Edition Includes Complete Tape Functionality and Complete RHA Functionality     $1,795 Per Workstation*** - ARCserve Unified Data Protection     $445.20 (five-pack***)
  • EMEA Barcelona May 20th – 21st Support made simple Phil Maynard – VP Technical Sales
  • Copyright © 2014 CA. All rights reserved. Customer Success Committed to delivering world-class customer service & support, with 24x7 global access: -  Online knowledge base  Support live chat (Up 24% YOY)  Self-service support tickets  Product documentation  Certified device lists  Software compatibility  Online training  Global user community & forums  Downloads, beta’s, patches  CA arcserve Tech Insider support newsletter  Direct access to the UDP Knowledge Centre from within the UDP online help button Support made simple 18
  • Copyright © 2014 CA. All rights reserved. 19 Support made simple  More accessible & flexible training options − Online SCORM training with accreditation certificates − YouTube videos − Weekly online partner training − Customized training for MSP’s  Simplified support escalation processes − Escalation email address, alerts the regional support delivery mgrs. − Contact a manager button  Customer experience program − Aligns sales, presales & support resources to assist customers & partners when designing, implementing, & supporting a new solutions
  • Copyright © 2014 CA. All rights reserved. 20 Support made simple – Overall CSAT scores 7.6 7.9 8.3 8.7 8.9 9.2 9.1 9.0 9.1 9.2 9.1 9.1 9.2 9.2 9.2 9.2 9.2 9.3 9.3 9.1 9.2 7.0 7.5 8.0 8.5 9.0 9.5
  • Copyright © 2014 CA. All rights reserved. 21 Support made simple – Global escalations 12 15 9 10 8 7 4 5 2 0 2 4 6 8 10 12 14 16 Escalations - EMEA 23 12 11 3 29 13 9 6 5 0 5 10 15 20 25 30 35 Escalations - North America 17 14 2 9 5 3 4 6 3 0 2 4 6 8 10 12 14 16 18 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Escalations - AP
  • Copyright © 2014 CA. All rights reserved. 22 Support made simple – SLO & MTTR 86.3% 88.1%88.4% 87.4% 89.4%89.8%89.5% 90.4%90.3% 89.0% 88.4% 86.4% 90.4% 91.0%90.7% 94.1%94.2% 93.6%93.3% 82.0% 84.0% 86.0% 88.0% 90.0% 92.0% 94.0% 96.0% SLO 7.6 7.4 7.0 7.5 7.3 7.5 7.8 7.3 6.8 6.8 6.4 6.3 6.0 5.7 5.8 5.7 5.9 5.7 6.8 5.0 5.5 6.0 6.5 7.0 7.5 8.0 MTTR(days)
  • Copyright © 2014 CA. All rights reserved. 23 Support made simple – Highlights Key highlights for FY14* 24% YOY increase in chat volume 20%: YOY decrease in MTTR 11%: YOY decrease in backlog 203%: YOY increase in KB views - over 2 millions views AP: 8.6 highest customer satisfaction star survey results in 5 years EMEA: 8.7 star survey results up from 7.97 in FY13 Response rate improved from 10% to 15% NA: 8.9 highest star survey results ever 83% reduction in issues over 90 days/ 100% issue reduction for issues over 180 days Overall L1 backlog reduced by 28% arcserve® support *Until December 2013
  • Copyright © 2014 CA. All rights reserved. Summary  All prices now fit on a single slide!  UDP is competitively priced  Thousands of SKU’s have been reduced to 5 primary SKU’s  Dozens of options reduced have been reduced to a few options  UDP centralized license manager  Now open self-service support tickets  Online chat makes it easier & faster than ever to contact support & resolve issue  Knowledge base provides fast answers to most problems & reduces resolution times We’re working hard to make it simple! 24
  • Legal Copyright © 2014 CA. All rights reserved. Microsoft, Windows, Windows Azure, Windows Server, Hyper-V, Active Directory, SQL Server, and SharePoint are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. UNIX is a registered trademark of the Open Group in the United States and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. CA Technologies assumes no responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA TECHNOLOGIES PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will CA Technologies be liable for any loss or damage, direct or indirect, in connection with this presentation, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA Technologies is expressly advised of the possibility of such damages. Copyright © 2014 CA. All rights reserved. 25