3. RESPONSE VERY IMP IMP NEUTRAL OF LITTLE NOT AT TOTALS
IMP ALL IMP
VERY 38 62 40 20 200 360
SATISFIED
SATISFIED 8 7 5 8 6 34
NEUTRAL 5 5 7 7 20 44
DISSATISF 3 3 6 7 8 27
IES
VERY 3 5 7 9 11 35
DISSATISF
IED
TOTAL 57 82 65 51 245 500
4. From the table, the following conclusions can
be drawn :
Those who are very satisfied with
computerized voice recording & also feel that
talking to an operator also plays a----
very important role are 38,
important role are 62,
neutral role are 40,
of little importance are 20
and not at all important are 200.
5. VERY SATISFIED WITH COMPUTERIZED VOICE VRY
BUT FEEL TALKING TO OPERATOR ALSO PLAY IMP
IMP ROLE 10%
IMP
17%
NOT AT NEUTRAL
ALL IMP 11%
56% LITTLE IMP
6%
6. Those who are satisfied with computerized
voice recording & also feel that talking to an
operator also plays a
very important role are 8,
important role are 7,
neutral role are 5,
of little importance are 8
and not at all important are 6.
7. ž Those who are satisfied with
computerized voice recording &
also feel that talking to an operator
also plays a
NOT IMP VRY IMP
18% 23%
LITTLE
NEUTRAL IMP IMP
15% 23% 21%
8. Those who are neutral with computerized
voice recording & also feel that talking to an
operator also plays
a very important role are 5,
important role are 5,
neutral role are 7,
of little importance are 7
and not at all important are 20.
10. Those who are dissatisfied with computerized
voice recording & also feel that talking to an
operator also plays
a very important role are 3,
important role are 3,
neutral role are 6,
of little importance are 6
and not at all important are 7.
12. Those who are very dissatisfied with
computerized voice recording & also feel that
talking to an operator also plays a
very important role are 3,
important role are 5,
neutral role are 7,
of little importance are 9
and not at all important are 11.
13. Sales v.imp
9%
imp
not imp
14%
31%
neutral
little imp 20%
26%
14. RESPONSE VERY IMP IMP (4) NEUTRAL OF LITTLE NOT AT TOTALS
0 (5) (3) IMP(2) AL IMP(1)
VERY 190 248 120 40 200 798
SATISFIES
SATISFIED 40 28 15 16 6 105
NEUTRAL 25 20 21 14 20 100
DISSATISF 15 12 18 14 8 67
IED
VERY 15 20 21 18 11 85
DISSATISF
IED
TOTAL 285 328 195 102 245 1155
15. RESPONSE VERY IMP IMP NEUTRAL OF LITTLE NOT AT TOTALS
IMP ALL IMP
VERY 190 310 200 100 1000 1800
SATISFIED
(5)
SATISFIED 32 28 20 32 24 136
(4)
NEUTRAL 15 15 21 21 60 132
(3)
DISSATISF 6 6 12 14 16 54
IED(2)
VERY 3 5 7 9 11 35
DISSATISF
IED(1)
TOTALS 246 364 260 176 1111 2157
16. RESPONSE VERY IMP IMP NEUTRAL OF LITTLE NOT AT TOTALS
IMP ALL IMP
VERY 380 558 320 140 1200 2598
SATISFIED
SATISFIED 72 56 35 48 30 241
NEUTRAL 40 35 42 35 80 232
DISSATISF 21 18 30 28 24 121
IED
VERY 18 25 28 27 22 120
DISSATISF
IED
TOTALS 531 690 455 278 1356 3312
17. Since the people who are very satisfied with
computerized voice recording do not prefer
to speak to an operator,
the company therefore should not go ahead
with the idea of removing the current voice
recording system.
18. In todays busy schedule no one has leisure
time as,
If a person wants to speak to an operator, it
will be a time-consuming job as 1 operator
cannot deal with N no. of consumers (as It
may happen).
While if computerized voice recording system
is adopted it will be a faster means of
communication.
