Customer Maintenance Using SAP- Current Process,Flaws And QuickFix

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Designated to aim on present scenarios,considering the drawbacks and finding solution in order to improve customer maintenence

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  • http://www.architectsap.com
  • http://www.architectsap.com
  • Customer Maintenance Using SAP- Current Process,Flaws And QuickFix

    1. 1. Customer Maintenance
    2. 2. Agenda 2  Introduction  Current Process  Solution  Questions
    3. 3. Current Process  All quotes and negotiations with clients are handled in paper.  Authorization by manager have to be routed manually. 3
    4. 4. Drawbacks  Process is tedious.  Requires paper work. 4
    5. 5. Solution Overview  We proposed the use of following architecture: • SAP BPM • SAP Portal • SAP Web dynPro • SAP ECC 5
    6. 6. SAP BPM  A holistic management approach for effective and efficient business.  Easier and faster access to the information.  Better control of information. 6
    7. 7. SAP Portal  Information is consumer centric.  Secure. 7
    8. 8. SAP Web dynPro  Standard tool-set for UI development and execution.  Uses MVC pattern. 8
    9. 9. Advantages  Data consistency.  Reduced Paper work.  Access through web browser. 9
    10. 10. Challenges  Data Collections.  RFC import and binding. 10
    11. 11. Web dynPro UI Screens 11
    12. 12. Web dynPro UI Screens 12
    13. 13. Questions ? 13 Email Us @ support@architectsap.com
    14. 14. Worldwide Offices: USA (Dallas) India (Pune) Partner Offices: Monterrey (Mexico) Frankfurt (Germany) Stockholm (Sweden) Email: support@architectsap.com Corporate URL: www.architectsap.com

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