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ITIL-Key Approach To Arouse Your Business
ITIL-Key Approach To Arouse Your Business
ITIL-Key Approach To Arouse Your Business
ITIL-Key Approach To Arouse Your Business
ITIL-Key Approach To Arouse Your Business
ITIL-Key Approach To Arouse Your Business
ITIL-Key Approach To Arouse Your Business
ITIL-Key Approach To Arouse Your Business
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ITIL-Key Approach To Arouse Your Business

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Basic Introduction on ITIL with brief discussion on Incident Management Parameters and RACI Model. …

Basic Introduction on ITIL with brief discussion on Incident Management Parameters and RACI Model.

Published in: Technology, Business
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  • 1. ITIL® - Key Concepts
  • 2. What is ITIL ?  Framework of Best Practices  Founded by OGC (Office of Government Commerce), UK 2 Service Level Management Financial ManagementAvailability Management IT Service Continuity Management Capacity Management Service Delivery Service Desk Change Management Release ManagementIncident Management Configuration Management Problem Management Service Support
  • 3. Incident Management 3 Incident ? Any event which is not part of standard operation and may cause and interruption/reduction in quality of service.
  • 4. Incident Management - Parameters 4
  • 5. RACI Model Responsibility - Person responsible for executing the task. Should be atleast 1. Accountability - Person accountable for the task. Should be atleast and utmost 1. Consulted - Person consulted for advice or know-how. Informed - Person informed about the whereabouts and updated on status. This is a tool for assigning four key roles to any important task or activity. 5
  • 6. Example for RACI Model Tasks Developer TeamLead Functional Manager Gathering business requirements from Customer I R/A C Development and requirement validations R A C I Testing and documentation R R/A C I Project planning and management I R R A 6
  • 7. Questions ? 7 Email Us @ support@architectsap.com
  • 8. Email: support@architectsap.com Corporate URL: www.architectsap.com Worldwide Offices: USA (Dallas) India (Pune) Partner Offices: Monterrey (Mexico) Frankfurt (Germany) Stockholm (Sweden)

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