What is ITIL ?
Framework of Best Practices
Founded by OGC (Office of Government Commerce), UK
IT Service Continuity
Any event which is not part of
standard operation and may cause
and interruption/reduction in
quality of service.
Responsibility - Person responsible for executing the task. Should be atleast 1.
Accountability - Person accountable for the task. Should be atleast and utmost 1.
Consulted - Person consulted for advice or know-how.
Informed - Person informed about the whereabouts and updated on status.
This is a tool for assigning four key roles to any important task or activity.
Example for RACI Model
Developer TeamLead Functional Manager
Gathering business requirements
I R/A C
Development and requirement
R A C I
Testing and documentation R R/A C I
Project planning and management I R R A
Email Us @ email@example.com