Call Center Gamification: How Great Call Centers Get Their Mojo From Maslow

We believe Call Centers should be about people, not tech.We Call Centers

The Call Centerindustry is Sick

Staff turnover Absenteeism Poor performance Unhappiness at work No purpose No meritocracy

Technologyvendors have missed the most important part.

Hey Mr. ____: Call Center agents are people

They need: Feedback Coaching RecognitionCompensation and LOVE. “Don’t be evil”

Understanding Agent Psychology.

Can we get morepeople to choose the stairs by making it fun?

66% more people than normal chosethe stairs overthe escalator.

“Fun is the easiest way to changepeople’s behavior for the better.”

TheGamiﬁcation of Work.

The SocialEnterprise is Here.

“We think every industry is going to get fundamentally rethought and redesigned around people”

Arcaris’ mission is tochange the way people work at Call Centers.

Arcaris provides a TalentManagement platform for Call Center Outsourcers and Enterprises to improvetheir agents performance and motivation.

Want to learn more? oscar@arcaris.com www.arcaris.comWe Call Centers @arcaris

by Arcaris on Jan 02, 2012