Infusing Creativity & Art in Service Innovation Processes

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Presentation on research on infusing creativity and art in service innovation processes.

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Infusing Creativity & Art in Service Innovation Processes

  1. 1. Infusing Creativity & Art in Service Innovation Processes<br />Mahmoud Abdel-Rahman<br />
  2. 2. Contents<br />Creativity & Evolution of Service Innovation Processes<br />Front End of Service Innovation Through Service Design<br />Service Innovation & Corporate Culture<br />Service Design Toolboxes<br />Art & Service Design<br />
  3. 3. Creativity & Evolution of Service Innovation Processes<br />
  4. 4. Evolution<br />The Evolution<br />
  5. 5. Design Inspired<br />Design-inspired Service Innovation<br />
  6. 6. TRIZ<br />
  7. 7. Front End of Service Innovation Through Service Design<br />
  8. 8. Service Innovation & Corporate Culture<br />
  9. 9. Service Design Toolboxes<br />
  10. 10. Mortiz’s Toolbox<br />
  11. 11. Servicedesigntools.org<br />
  12. 12. Art & Service Design<br />
  13. 13. Theater<br />Extensive reliance on integrating mechanisms-Improvement through continuous experimentation-Shared responsibilities & encouraged contributions- Continuous striving for authenticity/ integrity-Total immersion into role The director as a facilitator.<br />
  14. 14. Music<br />
  15. 15. Thanks<br />

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