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6 sigma

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  • 1. The People who servers food with out errors Aravind.T.S Assist Professor
  • 2. The Truth about Dabbawalas     Nutan Mumbai Tiffin Box Suppliers Assosiation (NMTBSA) started in 1890 as a charitable trust They are all enrepreneurs Standard rates for all (weight ,distance, space) each have 35-40 clients Each earns 5000+ in a month
  • 3.    5000 members in their society and cover 60 – 70 km / day Number of tiffins are 2,00,000 (up and down 4,00,000) Total turn over 50cr INR
  • 4.     No modern technology No strike Great time management Six sigma rating (99.999999)
  • 5. Etiquitties followed during work    No alcohol drinking during business White cap during business Carry ID cards
  • 6. Appraisal      HBR Guinness World Record Replies belive it or not Forbs magazine ISO 9001-2000
  • 7. Working of NMTBSA Error Rate : 1 in 16 million transactions Technological Backup : Nil. Six Sigma performance (99.999999) Cost of service - Rs. 250 - 300/month ($ 6.00/month) Standard price for all (Weight, Distance, Spac e) Rs. 30 Crore. approximately Annual Turnover. [5000*12*5000=30,00,00, 000] “No strike” record as each one a share holder. Earnings - 4000 to 5000 p.m. per Dabbawala. Diwali bonus: one month’s salary by customers.
  • 8. Major Features Zero % fuel Food is taken from home or mess and is delivered at office. 100 % Customer Satisfaction 99.9999% performance Zero % modern technology Zero % investment Zero % Disputes
  • 9. Clients 11% students 15% businessmen 36% government sector 38% private sector employee
  • 10. RESIDENT STATION CODE CODING RESIDENT STATION PICK UP CODE [USE OF COLOURS IN CODES] A VL P 3 DESTINATION PICKUP GROUP CODE [USE OF COLOURS IN CODES] DESTINATION ADDRESS CODE [ABBREVIATION OF BUILDING] FINAL DESTINATION [DETAIL SPECIFICATION FLOOR/ OFFICE NAME, PERSON] DESTINATION STATION CODE
  • 11. Supply Chain : FLOW LOGIC Grant Road (12) Point of Aggregation And Sorting 1 2 3 Church Gate (1-10) A 4 5 E 6 B C D Collection from home Lower Parel (14) 7 Distribution By Carriers at lunchtime To offices
  • 12. Star TV hired the services of Dabbawalas to distribute the pamphlets of Amitabh Bacchan anchored “KBC” reaching 2 lakhs Mumbaikars in just 4 days. Maharashtra government propagates HIV awareness though Dabbawalas channel. Campaigns done for many companies in Mumbai. Dabbawalas are the fastest and most economic method to reach the nook and corner of Mumbai. This brings additional earning for Dabbawalas. MARKETING THROUGH DABBAWALAS
  • 13. Only investment is the hard work , honesty , promptness and time management. Low cost offices. Very cheap hand cart. Easy to maintain cycles Use public space for sorting. No IT or HR department. MINIMUM CAPITAL INVESTMENT
  • 14. Team work Logistics And Supply chain management Time management 6 Sigma Innovation Customer relationship management MANAGEMENT PRICIPLES DERIVED
  • 15. Know about Six sigma
  • 16. Purpose of six sigma :  To make customer happier and increase profits
  • 17. Six Sigma  Six Sigma is a highly disciplined process that helps a company focus on developing and delivering nearperfect products and services.
  • 18. Why Six sigma ? • It is a methodology for continuous improvement • It is a methodology for creating products/ processes that perform at high standards • It is a set of statistical and other quality tools arranged in unique way • It is a way of knowing where you are and where you could be! • It is a Quality Philosophy and a management technique
  • 19. Six Sigma  Six-Sigma is an integrated quality improvement framework, which aims at ensuring no more than 3.4 defects per million opportunities.  process improvement framework known as DMAIC (Define, Measure, Analyse, Implement, Control).
  • 20. Philosophy The central idea behind Six Sigma is that if you can measure how many" defects” you have in a process, you can systematically determine how to eliminate those and approach “zero defects”.
  • 21. Win Win  Six Sigma provides maximum value to companies in the forms of increased profits and maximum value to consumers with high-quality products and services at the lowest possible cost.
  • 22. It is a Philosophy – – – Anything less than ideal is an opportunity for improvement Defects costs money Understanding processes and improving them is the most efficient way to achieve lasting results
  • 23. It is a Process  To achieve this level of performance you need to: Define, Measure, Analyse, Improve and Control
  • 24. DMAIC approach D Define M Measure A Analyze Identify and state the practical problem Validate the practical problem by collecting data Convert the practical problem to a statistical one, define statistical goal and identify potential statistical solution I Improve Confirm and test the statistical solution C Control Convert the statistical solution to a practical solution
  • 25. Tools for DMAIC Define Measure Analyze Improve Control What is wrong? Data & Process capability When and where are the defects How to get to six sigma Display key measures  Benchmark  Baseline  Contract / Charter  Kano Model  Voice of the Customer  Quality Function Deployment  Process Flow Map  Project Management  “Management by Fact” – 4 What’s  7 Basic Tools  Defect Metrics  Data Collection, Forms, Plan, Logistics  Sampling Techniques  Cause & Effect Diagrams  Failure Models &  Effect Analysis  Decision & Risk Analysis  Statistical Inference  Control Charts  Capability  Reliability Analysis  Root Cause Analysis  5 Why’s  Systems Thinking  Design of Experiments  Modelling  Tolerancing  Robust Design  Process Map Statistical Controls  Control Charts  Time Series Methods Non Statistical Controls  Procedure adherence  Performance Mgmt  Preventive activities  Poke yoke
  • 26. It is Statistics  6 Sigma processes will produce less than 3.4 defects per million opportunities
  • 27. 6 s Training Different Levels Champions Master Black Belt Black Belts Mentor, trainer, and coach of Black Belts and others in the organization. Leader of teams implementing the six sigma methodology on projects. Delivers successful focused projects using the six sigma methodology and tools. Green Belts Team Members / Yellow Belts Participates on and supports the project teams, typically in the context of his or her existing responsibilities.
  • 28. Source   Wiki /dabbawala Sigsigma.com