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Emotional Intelligence - Why it matters?
 

Emotional Intelligence - Why it matters?

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    Emotional Intelligence - Why it matters? Emotional Intelligence - Why it matters? Presentation Transcript

    • WHY IT MATTERS
    • HISTORICAL OVERVIEW
      • 1940s – Ohio State Leadership Studies emphasize
        • Mutual trust
        • Respect
        • Warmth & rapport
    • HISTORICAL OVERVIEW
      • 1990 – Salovey & Mayer coin term “emotional intelligence
      • “ For of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”
    • HISTORICAL OVERVIEW
      • 1995 - Daniel Goleman publishes “Emotional Intelligence.”
    • GOLMAN’S THEORY
      • THE BRAIN HAS EMOTIONAL ARCHITECTURE
        • Limbic structures generate feelings & emotions
        • Amygdala and “neural hijacking”
        • R-brain downshift
    • COMPONENTS OF E.I.
      • Self-Awareness
      • Self-Management or trustworthiness
      • Motivation or resilience
      • Empathy or recognizing emotions in others
      • Social skills or handling relationships
    • COMPONENTS OF E. I.
      • FIRST THREE ARE PERSONAL
        • SELF-AWARENESS
        • SELF-REGULATION
        • MOTIVATION
      • LAST TWO ARE SOCIAL
        • EMPATHY
        • SOCIAL SKILL
    • SELF-AWARENESS
      • “ THE ABILITY TO RECOGNIZE AND UNDERSTAND YOUR MOODS, EMOTIONS, AND DRIVES, AS WELL AS THEIR EFFECTS ON OTHERS
      • JOB CAPABILITIES
        • Self-confidence
        • Emotional awareness
    • SELF-REGULATION
      • “ THE ABILITY TO CONTROL OR REDIRECT DISRUPTING IMPULSES AND MOODS OR THE PROPENSITY TO SUSPEND JUDGMENT TO THINK BEFORE ACTING.”
      • JOB CAPABILITIES
        • Self-control
        • Adaptability
        • trustworthiness
    • SELF-REGULATION
      • ABILITY TO RELAX
      • ABILITY TO MANAGE STRESS
      • ABILITY TO CONTROL MOODS
      • ABILITY TO RECOVER FROM EMOTIONAL UPSET MORE QUICKLY
    • SELF-REGULATION
      • PEOPLE WHO SELF-REGULATE
        • CREATE AN ATMOSPHERE OF TRUST AND FAIRNESS
        • REDUCE EMOTIONAL REACTIVITY IN ENVIRONMENT
    • MOTIVATION
      • “ A PASSION TO WORK FOR REASONS THAT GO BEYOND MONEY OR STATUS”
      • JOB CAPABILITIES
        • Achievement drive
        • Commitment
        • Initiative
        • Optimism
    • EMPATHY
      • “ THE ABILITY TO UNDERSTAND THE EMOTIONAL MAKE-UP OF OTHER PEOPLE.”
      • JOB CAPABILITIES
        • Developing others
        • Leveraging diversity
        • Political awareness
        • Service orientation
    • EMPATHY
      • ABILITY TO TAKE OTHER’S PERSPECTIVE
      • CARING ATTITUDE
      • CAN BETTER READ VERBAL & NONVERBAL CUES
      • ATTUNED TO NEEDS & EMOTIONS OF OTHERS
    • EMPATHY
      • EMPATHY BUILDS ON SELF-AWARENESS.
      • THE MORE OPEN WE ARE TO OUR OWN EMOTIONS, THE MORE SKILLED WE ARE IN READING OTHERS’ EMOTIONS
    • SOCIAL SKILLS
      • “ PROFICIENCY IN MANAGING RELATIONSHIPS AND BUILDING NETWORKS.”
      • JOB CAPABILITIES
        • Communication
        • Conflict Management
        • Collaboration
        • Team orientation
    • ASSESSMENT INSTRUMENTS
      • Work Profile Questionnaire—EI Version
      • Emotional Competence Inventory 360
      • Emotional Intelligence Appraisal
      • BarOn Emotional Quotient Inventory
      • Mayer-Salovey-Caruso-EI Test