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THE101 Presentation

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  • 1.  
  • 2. At a Sushi Restaurant.
  • 3. Kenji is an owner of a famous Japanese Sushi Restaurant.
  • 4. He came across a group of Chinese tourists at his restaurant.
  • 5. The time they entered was at the busiest time of the day.
  • 6. Kenji started to become irritated by how loud their conversations were, and how long it took them to make their order.
  • 7. Finally, the group have ordered their meal, with every member ordering the same menu.
  • 8. After delivering the sushi dishes at their table, they started to eat the sushi with chopsticks and dipping the rice bottom into the soy sauce.
  • 9. Kenji is absolutely terrified at how the Chinese were eating, and how distracting they were to other customers.
  • 10. The Chinese group decided to take a second order, however Kenji refuses.
  • 11. Why did Kenji refuse?
  • 12.
    • Kenji ran out of stock of the 2nd order dishes.
    • The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant.
    • The Chinese tourists were eating sushi using chopsticks, with rice bottom into the soy sauce, which he considered to be disrespectful.
    • Kenji simply did not want to serve because the customers were Chinese.
  • 13.
    • The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant.
  • 14. Why?
  • 15. 3 Dimensions
  • 16. #1
  • 17. Uncertainty Avoidance
  • 18. Measures the way that a society deals with the avoidance of conflicts.
  • 19. High Uncertainty Avoidance
  • 20.
    • Predict and attempts to avoid threatening situations
    • Strict rules are followed
    • Japan has one of the highest uncertainty avoidance levels on earth
    • Constantly threatened by natural hazards
  • 21. Low Uncertainty Avoidance
  • 22.
    • Less rules to follow
    • Conflicts are normal
    • Uncertainty is accepted
  • 23. Source: geert-hofstede.com
  • 24. High Uncertainty Avoidance
  • 25.
    • Follows rules in a restaurant environment
    • Prefers customers to have restaurant manners too
    • Uncomfortable situations are difficult to adapt to
  • 26. Low Uncertainty Avoidance
  • 27.
    • Comfortable with ambiguity
    • Less adherence to rules
  • 28. #2
  • 29. Individualism vs. Collectivism
  • 30. Individualism
  • 31. The habit or principle of a person being independent and self-reliant.
  • 32. Collectivism
  • 33. A system where the people values being in a group more than individual.
  • 34. Source: geert-hofstede.com
  • 35. China = Highly Collectivist
  • 36.  
  • 37. Japan = Highly Individual
  • 38. #3
  • 39. Universalism vs. Particularism
  • 40. Universalism
  • 41. A belief of which rules should be kept and protected, and to resist exceptions that may weaken them.
  • 42. Particularism
  • 43. A belief of which rules are not strictly followed, and the focus is on present circumstances.
  • 44. Universalist
  • 45.
    • Strict on rules
    • Equal treatment
    • Resists exceptions
  • 46. Particularist
  • 47.
    • Focus on present circumstances
    • Choose friends over rules
    • Every member is a family, not a citizen
  • 48. Why did Kenji refuse?
  • 49.
    • Kenji ran out of stock of the 2nd order dishes.
    • The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant.
    • The Chinese tourists were eating sushi using chopsticks, with rice bottom into the soy sauce, which he considered to be disrespectful.
    • Kenji simply did not want to serve because the customers were Chinese.
  • 50.
    • The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant.
  • 51.
    • High uncertainty avoidance
    • Individualist
    • Universalist
  • 52.
    • Low uncertainty avoidance
    • Collectivist
    • Particularist
  • 53.
    • Kenji ran out of stock of the 2nd order dishes.
    • The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant.
    • The Chinese tourists were eating sushi using chopsticks, with rice bottom into the soy sauce, which he considered to be disrespectful.
    • Kenji simply did not want to serve because the customers were Chinese.
  • 54.
    • Kenji ran out of stock of the 2nd order dishes.
    • The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant.
    • The Chinese tourists were eating sushi using chopsticks, with rice bottom into the soy sauce, which he considered to be disrespectful.
    • Kenji simply did not want to serve because the customers were Chinese.
  • 55. Thank you.

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