THE101 Presentation

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THE101 Presentation

  1. 2. At a Sushi Restaurant.
  2. 3. Kenji is an owner of a famous Japanese Sushi Restaurant.
  3. 4. He came across a group of Chinese tourists at his restaurant.
  4. 5. The time they entered was at the busiest time of the day.
  5. 6. Kenji started to become irritated by how loud their conversations were, and how long it took them to make their order.
  6. 7. Finally, the group have ordered their meal, with every member ordering the same menu.
  7. 8. After delivering the sushi dishes at their table, they started to eat the sushi with chopsticks and dipping the rice bottom into the soy sauce.
  8. 9. Kenji is absolutely terrified at how the Chinese were eating, and how distracting they were to other customers.
  9. 10. The Chinese group decided to take a second order, however Kenji refuses.
  10. 11. Why did Kenji refuse?
  11. 12. <ul><li>Kenji ran out of stock of the 2nd order dishes. </li></ul><ul><li>The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant. </li></ul><ul><li>The Chinese tourists were eating sushi using chopsticks, with rice bottom into the soy sauce, which he considered to be disrespectful. </li></ul><ul><li>Kenji simply did not want to serve because the customers were Chinese. </li></ul>
  12. 13. <ul><li>The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant. </li></ul>
  13. 14. Why?
  14. 15. 3 Dimensions
  15. 16. #1
  16. 17. Uncertainty Avoidance
  17. 18. Measures the way that a society deals with the avoidance of conflicts.
  18. 19. High Uncertainty Avoidance
  19. 20. <ul><li>Predict and attempts to avoid threatening situations </li></ul><ul><li>Strict rules are followed </li></ul><ul><li>Japan has one of the highest uncertainty avoidance levels on earth </li></ul><ul><li>Constantly threatened by natural hazards </li></ul>
  20. 21. Low Uncertainty Avoidance
  21. 22. <ul><li>Less rules to follow </li></ul><ul><li>Conflicts are normal </li></ul><ul><li>Uncertainty is accepted </li></ul>
  22. 23. Source: geert-hofstede.com
  23. 24. High Uncertainty Avoidance
  24. 25. <ul><li>Follows rules in a restaurant environment </li></ul><ul><li>Prefers customers to have restaurant manners too </li></ul><ul><li>Uncomfortable situations are difficult to adapt to </li></ul>
  25. 26. Low Uncertainty Avoidance
  26. 27. <ul><li>Comfortable with ambiguity </li></ul><ul><li>Less adherence to rules </li></ul>
  27. 28. #2
  28. 29. Individualism vs. Collectivism
  29. 30. Individualism
  30. 31. The habit or principle of a person being independent and self-reliant.
  31. 32. Collectivism
  32. 33. A system where the people values being in a group more than individual.
  33. 34. Source: geert-hofstede.com
  34. 35. China = Highly Collectivist
  35. 37. Japan = Highly Individual
  36. 38. #3
  37. 39. Universalism vs. Particularism
  38. 40. Universalism
  39. 41. A belief of which rules should be kept and protected, and to resist exceptions that may weaken them.
  40. 42. Particularism
  41. 43. A belief of which rules are not strictly followed, and the focus is on present circumstances.
  42. 44. Universalist
  43. 45. <ul><li>Strict on rules </li></ul><ul><li>Equal treatment </li></ul><ul><li>Resists exceptions </li></ul>
  44. 46. Particularist
  45. 47. <ul><li>Focus on present circumstances </li></ul><ul><li>Choose friends over rules </li></ul><ul><li>Every member is a family, not a citizen </li></ul>
  46. 48. Why did Kenji refuse?
  47. 49. <ul><li>Kenji ran out of stock of the 2nd order dishes. </li></ul><ul><li>The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant. </li></ul><ul><li>The Chinese tourists were eating sushi using chopsticks, with rice bottom into the soy sauce, which he considered to be disrespectful. </li></ul><ul><li>Kenji simply did not want to serve because the customers were Chinese. </li></ul>
  48. 50. <ul><li>The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant. </li></ul>
  49. 51. <ul><li>High uncertainty avoidance </li></ul><ul><li>Individualist </li></ul><ul><li>Universalist </li></ul>
  50. 52. <ul><li>Low uncertainty avoidance </li></ul><ul><li>Collectivist </li></ul><ul><li>Particularist </li></ul>
  51. 53. <ul><li>Kenji ran out of stock of the 2nd order dishes. </li></ul><ul><li>The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant. </li></ul><ul><li>The Chinese tourists were eating sushi using chopsticks, with rice bottom into the soy sauce, which he considered to be disrespectful. </li></ul><ul><li>Kenji simply did not want to serve because the customers were Chinese. </li></ul>
  52. 54. <ul><li>Kenji ran out of stock of the 2nd order dishes. </li></ul><ul><li>The Chinese tourists were staying in the restaurant for too long, whilst there were a long queue outside the restaurant. </li></ul><ul><li>The Chinese tourists were eating sushi using chopsticks, with rice bottom into the soy sauce, which he considered to be disrespectful. </li></ul><ul><li>Kenji simply did not want to serve because the customers were Chinese. </li></ul>
  53. 55. Thank you.
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