Slideshow Transcript

1. Slide 1: Improving Communication Skills Siliguri Branch of EIRC 18 July 2004 A Rahim
2. Slide 2: A Thought A man is seldom better than his conversation - German Proverb Siliguri Branch, EIRC - ICAI 18 July 2004
3. Slide 3: Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood. Siliguri Branch, EIRC - ICAI 18 July 2004
4. Slide 4: What is Communication? Communication is the process of sending and receiving information among people… Feedback sender receiver Medium Encode Decode SENDER RECEIVER Siliguri Branch, EIRC - ICAI 18 July 2004
5. Slide 5: Most common ways to communicate es mag lI isua V ing k Spea Bod y La ngu Writing age Siliguri Branch, EIRC - ICAI 18 July 2004
6. Slide 6: Communication Goals To change behavior To get and give To get action Information To persuade To ensure understanding Siliguri Branch, EIRC - ICAI 18 July 2004
7. Slide 7: Distortions in Communication Siliguri Branch, EIRC - ICAI 18 July 2004
8. Slide 8: We need to improve communication... as 70 % of our communication efforts are:  misunderstood  misinterpreted  rejected  distorted or  not heard 6 people talking in a 2 people conversation!! Siliguri Branch, EIRC - ICAI 18 July 2004
9. Slide 9: Critical success factor The majority of your perceived ability comes from how you communicate 55% Tonal 38% Visual 7% Verbal 93% of all Communication is non verbal - SKILL Siliguri Branch, EIRC - ICAI 18 July 2004
10. Slide 10: Listening and Speaking are used a lot… 50% 45% 45% 40% 35% 30% 30% 25% 20% 16% 15% 9% 10% 5% 0% Writing Reading Speaking Listening Siliguri Branch, EIRC - ICAI 18 July 2004
11. Slide 11: … But not taught enough 50% 45% 45% 40% Am ou 35% nt tau 30% 30% gh t 25% 20% 16% 15% 9% 10% 5% 0% Writing Reading Speaking Listening Siliguri Branch, EIRC - ICAI 18 July 2004
12. Slide 12: Common Communication Errors: Finishing others’ sentences  Preparing our response before someone has  completed speaking Multitasking while ‘listening’  Filtering content or meaning based on the  speaker Speaking for others (we…)  Siliguri Branch, EIRC - ICAI 18 July 2004
13. Slide 13: A Good Algorithm Communication is a two way process! In order to have good communication:  Listen