Communication Skills
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Presentation to tach about communication skills to a group of CA students

Presentation to tach about communication skills to a group of CA students

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Communication Skills Communication Skills Presentation Transcript

  • Improving Communication Skills Siliguri Branch of EIRC 18 July 2004 A Rahim
  • A Thought
    • A man is seldom better than his conversation
    • - German Proverb
  • Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
  • What is Communication? SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Medium Encode Decode
  • Most common ways to communicate Speaking Visual Images Writing Body Language
  • Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  • Distortions in Communication
  • We need to improve communication... as
    • 70 % of our communication efforts are:
    • misunderstood
    • misinterpreted
    • rejected
    • distorted or
    • not heard
    • 6 people talking in a 2 people conversation!!
    70%
  • Critical success factor
    • The majority of your perceived ability comes from how you communicate
    93% of all Communication is non verbal - SKILL 38% Visual 55% Tonal 7% Verbal
  • Listening and Speaking are used a lot…
  • … But not taught enough Amount taught
  • Common Communication Errors:
    • Finishing others’ sentences
    • Preparing our response before someone has completed speaking
    • Multitasking while ‘listening’
    • Filtering content or meaning based on the speaker
    • Speaking for others (we…)
  • A Good Algorithm
    • In order to have good communication:
    • Listen to Understand
    • Understand before speaking
    • Speak to be understood
    • Seek understanding before proceeding
    • Repeat
    Communication is a two way process!
  • How can it be improved
    • Recognition
    • Pavlov study
    • Not being judgmental
    • Stop egocentric communication
  • What today’s workshop can achieve
    • Provide ‘knowledge’ about communication
    • Give insight on ‘skills’ needed
    • Suggest ways of going about it
    • What you need to do:
    • Learn the tools
    • Take up every opportunity
    • Practice, Practice, Practice!
  • Observe
    • GOD IS NOWHERE
    PARIS IN THE THE SPRING
  • Why is communication important
    • Inspires confidence
    • Builds respect in business and social life
    • Helps make friends
    • Develops a distinct personality
    • Reveals your ability to others
  • Essentials of good communication
    • Knowledge
      • Spontaneity in conversation
      • Level of conversation
    • Organising your thoughts
    • Participating in discussions
    • Body Language
      • Show v Tell
    • Being a good listener
      • Listening v hearing
  • How to be an active listener
    • Set the stage
    • Ensure mutual understanding
    • Understand body language
    • Suspend judgment
    • Behaviors that hinder effective listening
      • Act distracted (look at your watch!)
      • Tell your own story without acknowledging theirs
      • Give no response
      • Invalidate response, be negative
      • Interrupt
      • Criticize
  • Techniques to improve listening skills PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding
  • Two basic types of questions
    • Closed questions:
      • G et a one-word response and inhibit thought.
      • Questions begin with who , when and which
    • Open-ended questions:
      • Invite unique thought, reflection or an explanation.
      • Questions begin with how , what and how come (not why !).
  • Practice Questioning
    • Rephrase the following closed questions to make them open-ended:
    • Are you feeling tired?
    • Isn’t it a nice day?
    • Was the last activity useful?
    • Is there anything bothering you?
    • So everything is fine, then?
  • Adding colour to communication
  • Adding colour to communication
    • Images – Describe, relive
    • Show, don’t tell
    • Use audience’s senses
      • Sight
      • Sound
      • Touch
      • Taste
      • Smell
  • Improving communication
    • Don’t use cliches
    • Brevity
    • Sincerity
    • Don’t praise yourself
    • Avoid argument
    • Be tactful
    • Silence
    • Enunciation
      • Clear, loud, syllables. Flexibility of tone
  • Practice
    • For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value.
    • Think of the mouth chamber as a mold, in which the correct form is given to every sound.
    • Will you please move your lips more noticeably?
    • The teeth should never be kept closed in speech.
    • Through practices, we can learn to speak more rapidly, but still with perfect distinctness
  • Ways to gain effective conversation
    • Good use of English – avoid errors
    • Improved vocabulary – overlook v oversee
    • Avoid old phrases
    • Use humour
    • Add interesting story
    • Improve clarity of voice – practice
  • Public Speaking
  • What does the graphic tell you about this speaker
  • The 5-P‘s
    • P rior
    • P reparation
    • P revents
    • P oor
    • P erformance
  • From effective conversation to speech
    • Overcoming Fear
      • #1 fear
    • Idea of speech
      • Know your subject
    • Know the audience
      • Target their interest
    • Organising the speech
      • Tell them…
  • Developing Your Presentation
    • What is your goal?
    • Research your topic
    • Develop an outline
    • Create or locate learning aids
  • AIDA AIDA ttention nterest esire ction POWERFUL opener CLEAR connector MAIN BODY POWERFUL close
  • AIDA AIDA ttention nterest esire ction Establish credentials (Me, You, What) Key point Create +ve expectations Paint the future benefits WIFM The facts    Me, You, What is required The facts  3  advantages  benefits
  • Developing Your Presentation Making the Presentation Interesting
    • Informative
    • Fun
    • Variety
    • Energy
    • Audience Interaction
  • Practicing Your Presentation
    • Simulate the presentation setting
      • Practice aloud
      • Practice standing up
    • Time your presentation
    • Memorize your opening few sentences
    • Watch yourself in a mirror
  • Presenting
    • Stage fright
      • Feelings follow action
    • Talk ‘to’, not ‘at’
    • Eye contact
    • Don’t judge your audience
    • Pause
    • Volume
    • Pace
  • Summary
    • He who fails to prepare, prepares to fail!
  • Thank You [email_address]