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Communication Skills
 

Communication Skills

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Presentation to tach about communication skills to a group of CA students

Presentation to tach about communication skills to a group of CA students

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    Communication Skills Communication Skills Presentation Transcript

    • Improving Communication Skills Siliguri Branch of EIRC 18 July 2004 A Rahim
    • A Thought
      • A man is seldom better than his conversation
      • - German Proverb
    • Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
    • What is Communication? SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Medium Encode Decode
    • Most common ways to communicate Speaking Visual Images Writing Body Language
    • Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
    • Distortions in Communication
    • We need to improve communication... as
      • 70 % of our communication efforts are:
      • misunderstood
      • misinterpreted
      • rejected
      • distorted or
      • not heard
      • 6 people talking in a 2 people conversation!!
      70%
    • Critical success factor
      • The majority of your perceived ability comes from how you communicate
      93% of all Communication is non verbal - SKILL 38% Visual 55% Tonal 7% Verbal
    • Listening and Speaking are used a lot…
    • … But not taught enough Amount taught
    • Common Communication Errors:
      • Finishing others’ sentences
      • Preparing our response before someone has completed speaking
      • Multitasking while ‘listening’
      • Filtering content or meaning based on the speaker
      • Speaking for others (we…)
    • A Good Algorithm
      • In order to have good communication:
      • Listen to Understand
      • Understand before speaking
      • Speak to be understood
      • Seek understanding before proceeding
      • Repeat
      Communication is a two way process!
    • How can it be improved
      • Recognition
      • Pavlov study
      • Not being judgmental
      • Stop egocentric communication
    • What today’s workshop can achieve
      • Provide ‘knowledge’ about communication
      • Give insight on ‘skills’ needed
      • Suggest ways of going about it
      • What you need to do:
      • Learn the tools
      • Take up every opportunity
      • Practice, Practice, Practice!
    • Observe
      • GOD IS NOWHERE
      PARIS IN THE THE SPRING
    • Why is communication important
      • Inspires confidence
      • Builds respect in business and social life
      • Helps make friends
      • Develops a distinct personality
      • Reveals your ability to others
    • Essentials of good communication
      • Knowledge
        • Spontaneity in conversation
        • Level of conversation
      • Organising your thoughts
      • Participating in discussions
      • Body Language
        • Show v Tell
      • Being a good listener
        • Listening v hearing
    • How to be an active listener
      • Set the stage
      • Ensure mutual understanding
      • Understand body language
      • Suspend judgment
      • Behaviors that hinder effective listening
        • Act distracted (look at your watch!)
        • Tell your own story without acknowledging theirs
        • Give no response
        • Invalidate response, be negative
        • Interrupt
        • Criticize
    • Techniques to improve listening skills PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding
    • Two basic types of questions
      • Closed questions:
        • G et a one-word response and inhibit thought.
        • Questions begin with who , when and which
      • Open-ended questions:
        • Invite unique thought, reflection or an explanation.
        • Questions begin with how , what and how come (not why !).
    • Practice Questioning
      • Rephrase the following closed questions to make them open-ended:
      • Are you feeling tired?
      • Isn’t it a nice day?
      • Was the last activity useful?
      • Is there anything bothering you?
      • So everything is fine, then?
    • Adding colour to communication
    • Adding colour to communication
      • Images – Describe, relive
      • Show, don’t tell
      • Use audience’s senses
        • Sight
        • Sound
        • Touch
        • Taste
        • Smell
    • Improving communication
      • Don’t use cliches
      • Brevity
      • Sincerity
      • Don’t praise yourself
      • Avoid argument
      • Be tactful
      • Silence
      • Enunciation
        • Clear, loud, syllables. Flexibility of tone
    • Practice
      • For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value.
      • Think of the mouth chamber as a mold, in which the correct form is given to every sound.
      • Will you please move your lips more noticeably?
      • The teeth should never be kept closed in speech.
      • Through practices, we can learn to speak more rapidly, but still with perfect distinctness
    • Ways to gain effective conversation
      • Good use of English – avoid errors
      • Improved vocabulary – overlook v oversee
      • Avoid old phrases
      • Use humour
      • Add interesting story
      • Improve clarity of voice – practice
    • Public Speaking
    • What does the graphic tell you about this speaker
    • The 5-P‘s
      • P rior
      • P reparation
      • P revents
      • P oor
      • P erformance
    • From effective conversation to speech
      • Overcoming Fear
        • #1 fear
      • Idea of speech
        • Know your subject
      • Know the audience
        • Target their interest
      • Organising the speech
        • Tell them…
    • Developing Your Presentation
      • What is your goal?
      • Research your topic
      • Develop an outline
      • Create or locate learning aids
    • AIDA AIDA ttention nterest esire ction POWERFUL opener CLEAR connector MAIN BODY POWERFUL close
    • AIDA AIDA ttention nterest esire ction Establish credentials (Me, You, What) Key point Create +ve expectations Paint the future benefits WIFM The facts    Me, You, What is required The facts  3  advantages  benefits
    • Developing Your Presentation Making the Presentation Interesting
      • Informative
      • Fun
      • Variety
      • Energy
      • Audience Interaction
    • Practicing Your Presentation
      • Simulate the presentation setting
        • Practice aloud
        • Practice standing up
      • Time your presentation
      • Memorize your opening few sentences
      • Watch yourself in a mirror
    • Presenting
      • Stage fright
        • Feelings follow action
      • Talk ‘to’, not ‘at’
      • Eye contact
      • Don’t judge your audience
      • Pause
      • Volume
      • Pace
    • Summary
      • He who fails to prepare, prepares to fail!
    • Thank You [email_address]