Communication Skills

Loading...

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

55 comments

Comments 1 - 10 of 55 previous next Post a comment

Comments 1 - 10 of 55 previous next

Post a comment
Embed Video
Edit your comment Cancel

104 Favorites & 1 Group

Communication Skills - Presentation Transcript

  1. Improving Communication Skills Siliguri Branch of EIRC 18 July 2004 A Rahim
  2. A Thought
    • A man is seldom better than his conversation
    • - German Proverb
  3. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
  4. What is Communication? SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Medium Encode Decode
  5. Most common ways to communicate Speaking Visual Images Writing Body Language
  6. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  7. Distortions in Communication
  8. We need to improve communication... as
    • 70 % of our communication efforts are:
    • misunderstood
    • misinterpreted
    • rejected
    • distorted or
    • not heard
    • 6 people talking in a 2 people conversation!!
    70%
  9. Critical success factor
    • The majority of your perceived ability comes from how you communicate
    93% of all Communication is non verbal - SKILL 38% Visual 55% Tonal 7% Verbal
  10. Listening and Speaking are used a lot…
  11. … But not taught enough Amount taught
  12. Common Communication Errors:
    • Finishing others’ sentences
    • Preparing our response before someone has completed speaking
    • Multitasking while ‘listening’
    • Filtering content or meaning based on the speaker
    • Speaking for others (we…)
  13. A Good Algorithm
    • In order to have good communication:
    • Listen to Understand
    • Understand before speaking
    • Speak to be understood
    • Seek understanding before proceeding
    • Repeat
    Communication is a two way process!
  14. How can it be improved
    • Recognition
    • Pavlov study
    • Not being judgmental
    • Stop egocentric communication
  15. What today’s workshop can achieve
    • Provide ‘knowledge’ about communication
    • Give insight on ‘skills’ needed
    • Suggest ways of going about it
    • What you need to do:
    • Learn the tools
    • Take up every opportunity
    • Practice, Practice, Practice!
  16. Observe
    • GOD IS NOWHERE
    PARIS IN THE THE SPRING
  17. Why is communication important
    • Inspires confidence
    • Builds respect in business and social life
    • Helps make friends
    • Develops a distinct personality
    • Reveals your ability to others
  18. Essentials of good communication
    • Knowledge
      • Spontaneity in conversation
      • Level of conversation
    • Organising your thoughts
    • Participating in discussions
    • Body Language
      • Show v Tell
    • Being a good listener
      • Listening v hearing
  19. How to be an active listener
    • Set the stage
    • Ensure mutual understanding
    • Understand body language
    • Suspend judgment
    • Behaviors that hinder effective listening
      • Act distracted (look at your watch!)
      • Tell your own story without acknowledging theirs
      • Give no response
      • Invalidate response, be negative
      • Interrupt
      • Criticize
  20. Techniques to improve listening skills PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding
  21. Two basic types of questions
    • Closed questions:
      • G et a one-word response and inhibit thought.
      • Questions begin with who , when and which
    • Open-ended questions:
      • Invite unique thought, reflection or an explanation.
      • Questions begin with how , what and how come (not why !).
  22. Practice Questioning
    • Rephrase the following closed questions to make them open-ended:
    • Are you feeling tired?
    • Isn’t it a nice day?
    • Was the last activity useful?
    • Is there anything bothering you?
    • So everything is fine, then?
  23. Adding colour to communication
  24. Adding colour to communication
    • Images – Describe, relive
    • Show, don’t tell
    • Use audience’s senses
      • Sight
      • Sound
      • Touch
      • Taste
      • Smell
  25. Improving communication
    • Don’t use cliches
    • Brevity
    • Sincerity
    • Don’t praise yourself
    • Avoid argument
    • Be tactful
    • Silence
    • Enunciation
      • Clear, loud, syllables. Flexibility of tone
  26. Practice
    • For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value.
    • Think of the mouth chamber as a mold, in which the correct form is given to every sound.
    • Will you please move your lips more noticeably?
    • The teeth should never be kept closed in speech.
    • Through practices, we can learn to speak more rapidly, but still with perfect distinctness
  27. Ways to gain effective conversation
    • Good use of English – avoid errors
    • Improved vocabulary – overlook v oversee
    • Avoid old phrases
    • Use humour
    • Add interesting story
    • Improve clarity of voice – practice
  28. Public Speaking
  29. What does the graphic tell you about this speaker
  30. The 5-P‘s
    • P rior
    • P reparation
    • P revents
    • P oor
    • P erformance
  31. From effective conversation to speech
    • Overcoming Fear
      • #1 fear
    • Idea of speech
      • Know your subject
    • Know the audience
      • Target their interest
    • Organising the speech
      • Tell them…
  32. Developing Your Presentation
    • What is your goal?
    • Research your topic
    • Develop an outline
    • Create or locate learning aids
  33. AIDA AIDA ttention nterest esire ction POWERFUL opener CLEAR connector MAIN BODY POWERFUL close
  34. AIDA AIDA ttention nterest esire ction Establish credentials (Me, You, What) Key point Create +ve expectations Paint the future benefits WIFM The facts    Me, You, What is required The facts  3  advantages  benefits
  35. Developing Your Presentation Making the Presentation Interesting
    • Informative
    • Fun
    • Variety
    • Energy
    • Audience Interaction
  36. Practicing Your Presentation
    • Simulate the presentation setting
      • Practice aloud
      • Practice standing up
    • Time your presentation
    • Memorize your opening few sentences
    • Watch yourself in a mirror
  37. Presenting
    • Stage fright
      • Feelings follow action
    • Talk ‘to’, not ‘at’
    • Eye contact
    • Don’t judge your audience
    • Pause
    • Volume
    • Pace
  38. Summary
    • He who fails to prepare, prepares to fail!
  39. Thank You [email_address]

+ arahimcalarahimcal, 4 years ago

custom

35190 views, 104 favs, 23 embeds more stats

Presentation to tach about communication skills to more

More info about this document

© All Rights Reserved

Go to text version

  • Total Views 35190
    • 35116 on SlideShare
    • 74 from embeds
  • Comments 55
  • Favorites 104
  • Downloads 3083
Most viewed embeds
  • 14 views on http://philosophyrecycled.blogspot.com
  • 10 views on http://jinggo-komitmenaku.blogspot.com
  • 9 views on http://luyenkim.net
  • 6 views on http://crmcenter.blogspot.com
  • 4 views on http://wildfire.gigya.com

more

All embeds
  • 14 views on http://philosophyrecycled.blogspot.com
  • 10 views on http://jinggo-komitmenaku.blogspot.com
  • 9 views on http://luyenkim.net
  • 6 views on http://crmcenter.blogspot.com
  • 4 views on http://wildfire.gigya.com
  • 4 views on http://patientadvocate.wordpress.com
  • 4 views on http://georgevanantwerp.com
  • 3 views on http://www.softwaretestinghelp.com
  • 2 views on http://tychousa6.umuc.edu
  • 2 views on http://tychousa10.umuc.edu
  • 2 views on http://s3.amazonaws.com
  • 2 views on http://www.filescon.com
  • 2 views on http://www.clearspring.com
  • 1 views on http://www.rapidor.com
  • 1 views on http://nowiseeyou.blogspot.com
  • 1 views on http://metodologiadelingles.blogspot.com
  • 1 views on http://www.slideshare.net
  • 1 views on http://www.mefeedia.com
  • 1 views on http://209.85.135.104
  • 1 views on http://tychousa2.umuc.edu
  • 1 views on http://www.leadershipcenter.ro
  • 1 views on http://www.cleeki.com
  • 1 views on http://www.nowiseeyou.blogspot.com

less

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate. If needed, use the feedback form to let us know more details.

Cancel
File a copyright complaint
Having problems? Go to our helpdesk?

Categories

Groups / Events