About I am a full-stack IT specialist with close to 20 years of industry and non-profit experience.
I pride myself on my technical support and troubleshooting skills, regardless of technology (in my toolbox are WireShark, ex-Sysinternals tools, truss/dtrace, and diagnostic use of Google Analytics).
I also have non-core IT skills that help to make projects succeed. I document my work on business, technical and user-training levels. Similarly, I am familiar with project and service management through training in Prince2 and ITIL and...