STANDARD TEXT BLOCK GUIDELINES
S tandard Text Blocks (STBs) are responses to queries and requests designed and formulated to be appropriate for a known/e...
REQUESTS RQERR - for any request where there are MIAMIA system errors Thank you for your request. Unfortunately, MiaMia is...
BDML – for badly formed email address Q: Please send an email to  [email_address]   and my message is “Thank you for the n...
BDPN – for badly formed phone number Q: sms to 09164650163: Mario are you going with us? Thank you for your request. Unfor...
THANK YOUS, FEEDBACKS, SUGGESTIONS  AND COMPLAINTS
Q: Thanks a lot MiaMia. Q: MiaMia you're such a big help, thanks for the answer. You are welcome. MiaMia is always there t...
FDBK – negative or positive feedback directed to MiaMia Q: ChaCha is better than your service. Q: Please make your answeri...
CMPLN – messages containing complaints such as no replies, long time to answer, website not working, contact numbers not w...
General Service and Company Inquiries about MiaMia  MIAFQ – inquiries about the Company DMIIA and our MiaMia services Q: W...
Limitations of Information  to be Provided by MiaMia
LGUNK – message is not in the language supported by our system and agents at the moment such as Arabic, Tamil, Malay, etc…...
SCIMT - more than three basic operations or as limited by google search Thank you for your question. MiaMia does not perfo...
CPLX - more than 400 characters to get it answered completely and correctly, extensive research required and material is n...
OPN – question that requires opinion and HKA finds different and contradicting articles about the topic. However, if an in...
SEX – question requiring information where to locate, obtain or visit sex and pornographic services and materials Thank yo...
OBSC – when the information available on the Internet or other sources contains obscene language, racial slurs, insults, a...
NOMED – answer that requires medical advice and opinions such as cures, treatments, therapies, etc… Q: Where can I find an...
NOLEG – answer that requires legal advice and opinions on crimes or misdemeanors committed. However, if laws in that certa...
DWEW – answer that requires the ‘means’ to achieve or proliferate weapons manufacturing, dealing, distribution or usage in...
DWED – answer that requires the ‘means’ to achieve or proliferate illegal drug manufacturing, dealing, distribution or usa...
NOCLB – request that asks MiaMia to contact or call a number or person given by the customer  Q: Please contact Mrs. Doubt...
NORE – use this STB sparingly. Usually, this can be sent when the information being asked does not show in any website on ...
CLARIFICATION
NOLBS – question is general that the information required is dependent on location Q: Lotto results today. Q: Cheap hotels...
Q: Nearest hotels in New York St. Q: What is the profession of Steven David? NONME – question errors that lead you to diff...
Q: Where is my mother's name? Q: Give me your contact number? JKUND – totally incomprehensible question Thank you for your...
Upcoming SlideShare
Loading in...5
×

St Bs

241

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
241
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

St Bs

  1. 1. STANDARD TEXT BLOCK GUIDELINES
  2. 2. S tandard Text Blocks (STBs) are responses to queries and requests designed and formulated to be appropriate for a known/existing situation. They are sent via automatic means or manually by an HKA.
  3. 3. REQUESTS RQERR - for any request where there are MIAMIA system errors Thank you for your request. Unfortunately, MiaMia is unable to process your request at this time. Please try again later.
  4. 4. BDML – for badly formed email address Q: Please send an email to [email_address] and my message is “Thank you for the nice gift.” Thank you for your request. Unfortunately, MiaMia could not process your communication request. Please make sure you specified a valid email address (email format).
  5. 5. BDPN – for badly formed phone number Q: sms to 09164650163: Mario are you going with us? Thank you for your request. Unfortunately, MiaMia could not process your communication request. Please make sure you specified a valid phone number (number format).
  6. 6. THANK YOUS, FEEDBACKS, SUGGESTIONS AND COMPLAINTS
  7. 7. Q: Thanks a lot MiaMia. Q: MiaMia you're such a big help, thanks for the answer. You are welcome. MiaMia is always there to process your requests and answer your questions. WELC – thank you messages directed to MiaMia
  8. 8. FDBK – negative or positive feedback directed to MiaMia Q: ChaCha is better than your service. Q: Please make your answering time a bit fast. Thank you for using MiaMia. MiaMia appreciates your feedbacks/suggestions and will be taken under advisement.
  9. 9. CMPLN – messages containing complaints such as no replies, long time to answer, website not working, contact numbers not working, etc…… Q: What's taking you so long to answer my question? Q: I sent a question 3 hours ago and until now there is no reply. Thank you for using MiaMia. We apologize for the inconvenience. Complaints will be noted accordingly and a customer service officer will take appropriate action after investigation.
  10. 10. General Service and Company Inquiries about MiaMia MIAFQ – inquiries about the Company DMIIA and our MiaMia services Q: What are the services offered by your company? Thank you for using MiaMia. To know more about MiaMia, please refer to the FAQ section at www.mymiamia.com , or our blog at http://mymiamia.blogspot.com . Note to HKAs: Please take time to visit the sites in order to discover the information available. If the answer to the question is not stated, don't send this STB.
  11. 11. Limitations of Information to be Provided by MiaMia
  12. 12. LGUNK – message is not in the language supported by our system and agents at the moment such as Arabic, Tamil, Malay, etc…. MiaMia only accepts English, Tagalog, French and Dutch questions at the moment. Versions in different languages will follow. MiaMia thanks you. Q: De unde pot cumpăra ţigări în Angeles City? Q: Translate Rizal's My Last Farewell in Arabic.
  13. 13. SCIMT - more than three basic operations or as limited by google search Thank you for your question. MiaMia does not perform complex mathematical and scientific calculations. Q: One day, a person went to a horse racing area. Instead of counting the number of humans and horses, he counted 37 heads and 98 legs. Yet he knew the number of humans and horses there. How did he do it, and how many humans and horses are there?
  14. 14. CPLX - more than 400 characters to get it answered completely and correctly, extensive research required and material is not readily available in the Internet, requires more than 30 minutes to research Thank you for your question. Unfortunately, the answer is too long to be sent by this medium, or requires extensive research. MiaMia suggests consulting specialized sources on the subject. Q: Please send me the complete transcription of Pres. Arroyo's 2009 SONA. Q: What are the 8 Beatitudes?
  15. 15. OPN – question that requires opinion and HKA finds different and contradicting articles about the topic. However, if an information is reliable and has a good point to render, HKA can send an answer by stating the source: Per wwwabc.com, or According to Joseph Gallanger,…… Thank you for your question. MiaMia does not answer questions that require an opinion about religion, politics, and other matters of debate. MiaMia suggests consulting neutral or expert sources to find information on the topic. Q: Are heaven and hell real? Q: Who is better as president, Cory Aquino or Gloria Arroyo? Q: Which is better for our health fresh or canned fruits?
  16. 16. SEX – question requiring information where to locate, obtain or visit sex and pornographic services and materials Thank you for your question. MiaMia does not assist in locating and obtaining pornographic materials and articles, or sex services. Q: Where can I find a prostitute in Cebu and how much? Q: Where can I download porno movies online? Q: Where can I find a striptease bar in Belgium?
  17. 17. OBSC – when the information available on the Internet or other sources contains obscene language, racial slurs, insults, and threats. Thank you for your question. MiaMia does not provide answers containing obscene language, racial slurs, insults, and threats. Note to HKAs: In this case, if you want to answer what a nigger is, choose the most wholesome definition since this can be an ambiguous query. Q: What is a nigger? Q: How to do fellatio?
  18. 18. NOMED – answer that requires medical advice and opinions such as cures, treatments, therapies, etc… Q: Where can I find an abortion clinic in Baguio? Q: I really need to sleep please suggest some brands of sleeping pills. Thanks. Q: How can my friend treat his pneumonia? Thank you for your question. MiaMia is not qualified to give medical advice/opinion.
  19. 19. NOLEG – answer that requires legal advice and opinions on crimes or misdemeanors committed. However, if laws in that certain location are published, updated online and available to be quoted, HKA may send an answer. Use Per www.abc.com , ….  Q: If someone killed for self defense will he go to jail? Q: Can someone go to jail for not paying his debt? Thank you for your question. MiaMia is not qualified to give legal advice/opinion.
  20. 20. DWEW – answer that requires the ‘means’ to achieve or proliferate weapons manufacturing, dealing, distribution or usage instructions, and other illegal activities. Q: What are the materials needed to make a bomb that will destroy a 20 storey building? Q: How can I join the Alqaeda? Thank you for your question. MiaMia does not provide information about weapons manufacturing, dealing, distribution or usage instructions, and illegal activities.
  21. 21. DWED – answer that requires the ‘means’ to achieve or proliferate illegal drug manufacturing, dealing, distribution or usage instructions, and other illegal activities. Q: Where can I buy cocaine in Belgium? Q: Procedure on how to make shabu. Thank you for your question. MiaMia does not provide information about drugs manufacturing, dealing, distribution or usage instructions, and illegal activities.
  22. 22. NOCLB – request that asks MiaMia to contact or call a number or person given by the customer Q: Please contact Mrs. Doubtfire and tell her I will meet her at 9 a.m. Her number is +639159876543. Thank you. Thank you for your question. MiaMia does not provide personal contact or call back services; MiaMia only answers questions.
  23. 23. NORE – use this STB sparingly. Usually, this can be sent when the information being asked does not show in any website on the first three hits after revising your search phrases. Q: What is the favorite soup of Ferdinand Magellan? Q: Who was the cook of Napoleon Bonaparte when in combat? No available information about your query at the moment. MiaMia thanks you.
  24. 24. CLARIFICATION
  25. 25. NOLBS – question is general that the information required is dependent on location Q: Lotto results today. Q: Cheap hotels near the airport. Q: When is the next presidential election? Thank you for your question. Your question requires knowing your current location. You may try to rephrase the question adding information such as a street and a city or a district. Our privacy policies are available on www.myMiaMia.com .
  26. 26. Q: Nearest hotels in New York St. Q: What is the profession of Steven David? NONME – question errors that lead you to different information such as spelling, addresses, names, etc… Thank you for your question. Unfortunately, MiaMia is unable to understand some details. Please check the spelling, or if calling, speak clearly or spell the names of the streets, cities, and persons.
  27. 27. Q: Where is my mother's name? Q: Give me your contact number? JKUND – totally incomprehensible question Thank you for your question. Unfortunately, MiaMia is unable to understand your question, or there is no answer to your question.

×