Your SlideShare is downloading. ×
All State Insurance ESP
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.

Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

All State Insurance ESP


Published on

ESP presents an eavesdrop dipstick on All State Insurance

ESP presents an eavesdrop dipstick on All State Insurance

Published in: Business, Economy & Finance
  • Be the first to comment

  • Be the first to like this

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide
  • ESP.ED015#1: Welcome to this slidecast by ESP. This particular dipstick is about All State Insurance and its competitors.
  • Transcript

    • 1. EAVESDROP DIPSTICK #015 All State Insurance ESP eavesdrop.silhouette.perspective ESP.ED015
    • 2. Unskilled Adjustor Refuse To Compensate Unprofessional Adjustor Improper Repairs Lowballs Estimates Victimize Not At Fault Party Bad Medical Bill Payments Body Shop Problems Needed Legal Help Partial Payments Eavesdropping on customer perception for All State Insurance SAMPLE EAVESDROP REPORT All Companies > All State Insurance > Claims Handling ESP.ED015 Efficient Settlement To analyze performance of All State Insurance on dimensions like Brand Perception, Agent Perception, Customer Service Experience and Claims handling vis à vis competitors Challenge
      • Conversations from Consumer Generated Media were analyzed using
      • Natural Language processing techniques
      • Domain knowledge encapsulating lexicons
      • Analytical tools for classification of dimensions
      • Further analysis includes
      • Key Drivers analysis: to identify pain points and drivers leading to customer perceptions
      • Competitive landscape analysis: to benchmark performance against competition
      • Consistent problem areas across all brands are Agent Perception, Customer Service Experience and Claims handling
      • Key drivers analysis revealed Adjustor Perception could probably be the reason for a low score on Claims Handling
      • Process improvement areas got highlighted by the analysis
      Take Aways
    • 3. Extract themes from user generated content across customer touch points Spark viral trends using web 2.0 concepts over the internet Analyze drivers and patterns behind brand perceptions AT KALEIDOSCOPE, WE LEVERAGE SOCIAL MEDIA Page number 6 of 12 Deliverable eavesdrop report on named brands on a periodic basis Deliverable silhouette report on named brands on a periodic basis Deliverable Strategy Consulting to leverage web 2.0 for your brand ESP.ED015 DOMAIN UNDERSTANDING LEXICONS EARDRUM™ MASHUPS SILHOUETTE EAVESDROP TM PERSPECTIVE
    • 4. Fractal is a leading provider of customer intelligence to consumer-oriented businesses. Fractal's solutions help companies across the globe drive competitive advantage through a deeper understanding of their customer base, and using this understanding to drive intelligent interaction with customers. United States +1 201 633 8728 Rest of the Globe +65 6443 1926 India +91 22 6704 2444 Kaleidoscope SOCIAL MEDIA ESP ESP.ED015 TM ESP