Weststar and CITN/Cayman 27 are working to change their corporate culture. We believe that instead of spouting off a bunch of values that don't mean anything to us, the time had come to articulate who we are and who we want to be.
Making life better @Weststar and CITN ...our values presentation 2013
Making Life Better
Where are we now?
We are under new ownership.
We are experiencing competition for the ﬁrst time.
We are making a signiﬁcant investment in the local community with our ﬁbre
infrastructure not only to improve the quality of our products, but also to enhance the
local economy, education, and healthcare systems.
We have launched new products into the market.
We are experiencing a steep learning curve.
We need to grow these new products, whilst also maintaining our legacy product
We have hired many new employees – the company is getting bigger!
We need to justify investments already made and continued future investment.
We need faster revenue growth to continue to grow the business.
But what our employees are
telling us is that working here often leaves them with a feeling of…
We hire great people, so how do we ensure employee
engagement and morale are high? How do we increase
customer satisfaction, improve product quality and
customer service quality? Business returns are lower
than expected because we are not the quality leader we
aim to be.
We have a big opportunity to transform WestStar by
ensuring we have happy, productive people,
all aligned behind common values
that drive better products, services
and customer experiences.
What will success look like?
We weigh our decisions against our values.
We measure & strive to beat our own benchmarks.
We don’t allow fence sitting. Either you are in or you’re out.
We all live the values.
We are proud to wear the WestStar shirt.
We make sure our customers are satisﬁed
We participate fully.
We respect each other and value each other (emotionally and
We are fair and equitable.
We are energetic and innovative.
the constant pursuit of fulﬁlling potential!
We are passionate. We love what we
do. We give it our all.
“There is no passion to be found playing small –
in settling for a life that is less than the one you
are capable of living.” – Nelson Mandela
We are dedicated. At
WestStar that means
being energized and
engaged. We not only
meet expectations. We
thrive on exceeding
We live to learn. We take
responsibility for our own
development and support
our team’s efforts to learn
and grow. We believe that
growth is critical to
Growth leads to
innovation. We want to
make things better
every day and
consistently focus on
ﬁnding ways to make
the company and our
Creating the best possible consumer
experience is why we are here. We
measure to ensure we deliver as
promised, and create benchmarks which
we work to surpass.
“Quality means doing it right when no-one is
looking” – Henry Ford
We are responsible for the
product we create. We
hold ourselves and our
teams accountable for
individual and company
expectations aren’t met
we will shake hands and
You can count on us. We
We believe that when the
focus is on making things
easy – for our customers
and our employees – the
end result is a better
product and a better
place to work. Easy
doesn’t mean no work
(that would be silly). At
WestStar easy means we
focus on the effective and
leading to quality work.
We live here. We foster connections in the
community and follow our code of
“I alone cannot change the world, but I can cast a
stone across the waters to create many ripples” –
WestStar Code of Conduct
1. We help without being asked
2. We turn off phones in meetings
3. We cancel meetings that are
4. We listen actively
5. We respond to email, voicemail
within 1 business day
6. We are on time to meetings and
ready to participate
7. We are considerate of each
8. We greet each other warmly
9. We don’t curse/swear
10. We are solution oriented
11. We don’t gossip
12. We attend company events
We recognize everyone’s
contributions in a
respectful manner and we
achievement, and the
resolution of problems.
Open, honest and
consistent dialogue are
key to achieving the kind
of environment where
amazing people want to
work. We share
information so everyone
sees the big picture and
are receptive to feedback
(even when we don’t like
to hear what we are doing
You can’t play if you’re not
at the game. We show up,
we are involved and we
are team players. We
come prepared to
meetings and work. We
offer ideas, thoughts and
suggestions without being
asked. We do our
homework and are
Life is a journey…
Our values are part of who we are…
and who we want to be!