Tools For Customer Success

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Customer Success Managers are crucial to retaining customers. Apptegic provides a solution for Customer Success Managers that helps you better understand what each customer is doing ... and respond.

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  • Tools For Customer Success

    1. 1. Guide Each Customer to Success
    2. 2. Who: Customer Success ManagerGoal: Keep existing accounts successful and renewing CONFIDENTIAL
    3. 3. Churn Renewal, Paying Upsell, Customer Repeat Purchase Success LoopCONFIDENTIAL
    4. 4. Churn Low Customer Engagement Not using social features Just using document create/edit Working in only 1 filetype Renewal, Upsell, High Customer Engagement Connected with >10 colleagues Repeat Purchase Following many Working in mutiple filetypes Visiting frequently Success LoopCONFIDENTIAL
    5. 5. Understand each customer deeply with Apptegic Use cases analyzed CONFIDENTIAL
    6. 6. Respond appropriately and in-context with Apptegic In Person or By Email In App with a personal message Hi Karl, Thanks for using our application. It looks like you haven’t used this key feature yet. This well-known company has gotten 10% improvement from using that feature. Read about it here. CONFIDENTIAL
    7. 7. CONFIDENTIAL
    8. 8. Guide Each Customer to Success

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