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Tools For Customer Success
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Tools For Customer Success

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Customer Success Managers are crucial to retaining customers. Apptegic provides a solution for Customer Success Managers that helps you better understand what each customer is doing ... and respond.

Customer Success Managers are crucial to retaining customers. Apptegic provides a solution for Customer Success Managers that helps you better understand what each customer is doing ... and respond.

More in: Business , Technology
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Transcript

  • 1. Guide Each Customer to Success
  • 2. Who: Customer Success ManagerGoal: Keep existing accounts successful and renewing CONFIDENTIAL
  • 3. Churn Renewal, Paying Upsell, Customer Repeat Purchase Success LoopCONFIDENTIAL
  • 4. Churn Low Customer Engagement Not using social features Just using document create/edit Working in only 1 filetype Renewal, Upsell, High Customer Engagement Connected with >10 colleagues Repeat Purchase Following many Working in mutiple filetypes Visiting frequently Success LoopCONFIDENTIAL
  • 5. Understand each customer deeply with Apptegic Use cases analyzed CONFIDENTIAL
  • 6. Respond appropriately and in-context with Apptegic In Person or By Email In App with a personal message Hi Karl, Thanks for using our application. It looks like you haven’t used this key feature yet. This well-known company has gotten 10% improvement from using that feature. Read about it here. CONFIDENTIAL
  • 7. CONFIDENTIAL
  • 8. Guide Each Customer to Success