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Appirio Survey - The State of the Employee Portal

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Appirio recently conducted a survey of HR and IT professionals to get a better understanding of the current state of the Employee Portal in companies today. We found that while few companies have ...

Appirio recently conducted a survey of HR and IT professionals to get a better understanding of the current state of the Employee Portal in companies today. We found that while few companies have social intranets today, those that offer social or mobile features in their intranet are able to dramatically increase employee engagement and HR effectiveness.

You can download the full report on this survey here: http://bit.ly/18tI9DT

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  • Cloud Leaders Choose Appirio as their Strategic PartnerOur success with customers is enabled by our close partnerships with Salesforce, Google and WorkdayOur close relationships with these cloud leaders means we bring a deep knowledge of their solutions and roadmaps. Our consultants have played a key role in many of their beta programs – from Google’s Chromebook introduction to Salesforce.com’s evolving platform innovation.In addition to being our strategic partners, they are all our customers as well.
  • We also take a different approach to delivering these services to ensure our projects bring a level of innovation, quality, consistency, efficiency and user adoption that others can’t offerWe not only hire smart cloud experts but we enable them with a unique suite of technology to ensure that customers always get the benefit of our collective experience and creativity. We then address the “people change” issues with a holistic process to ensure adoption of technology and extend value of investment.By combining smart people with technology and a global crowdsourcing developer community, customers get more value.
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  • Thank you and there are a lot of ways to find out morePlease visit our websiteBe sure to follow our blog and our Twitter handle – our cloud experts are always posting interesting and useful information

Appirio Survey - The State of the Employee Portal Appirio Survey - The State of the Employee Portal Presentation Transcript

  • The State of the Employee Portal A Survey of HR and IT Professionals September 2013 0 © 2013 Appirio, Inc. - Confidential
  • © 2013 Appirio, Inc. - Confidential Agenda • Appirio introduction • Survey methodology and results • Creating a portal that engages employees 1
  • © 2013 Appirio, Inc. - Confidential Appirio Helps You Reimagine Your Business with the Cloud 2 =+ Your Business Reimagined 6 years, 500 enterprises, 2.5M users moved to the cloud The World’s Largest Cloud Expert Community Services Powered by Reusable Technology and 75k Crowdsourced Developers
  • © 2013 Appirio, Inc. - Confidential Cloud Leaders Choose Appirio as their Strategic Partner “What I like most about Appirio is their global scale, their innovative delivery models and their ability to develop solutions on various cloud platforms.” “We„re excited about what Appirio is doing in the cloud.... Like any revolution, it starts with players who have a clean sheet of paper.” “Appirio has been one of our most innovative partners in creating solutions to drive customer value.” “Appirio‟s experience in helping more than 500 enterprises apply cloud technology in innovative ways, makes teaming with them great for both Cornerstone and our clients.”
  • © 2013 Appirio, Inc. - Confidential How We Deliver Agility: Experts with Unique Technology to Rapidly and Consistently Deliver Results 4 Experts Expertise to align strategy with what’s possible + Cloud Enablement Suite Integrated platform to define, deploy, and extend enterprise transformation Agility: Time to results = 4 months
  • © 2013 Appirio, Inc. - Confidential Agenda • Appirio introduction • Survey methodology and results • Creating a portal that engages employees 5
  • © 2013 Appirio, Inc. - Confidential Why Another Employee Portal Survey? Why? Get better insight into the HR professional’s view of portals Better understand adoption, usage and impact of current portals Benchmark how many employee portals are social and mobile and determine if these “social intranets” produce different results What? Online survey in June/July 2013 administered by IHRIM targeting their 6000+ global members HR and IT professionals from mid to large businesses Key stats – 132 respondents at 132 companies, median size = 5000, primarily HR/IT managers and above 6
  • © 2013 Appirio, Inc. - Confidential Respondent Demographics 7 Source: 2013 Appirio State of the Employee Portal Survey <100 5% 101 - 500 6% 501 - 1,000 13% 1,001 - 5,000 30%5,001 - 10,000 15% 10,001 - 25,000 9% 25,001+ 22% Respondents by Company Size HR Systems 65% HR Generalist 9% IS/IT 11% Finance 1% Benefits & Compensation 4% Other 10% Respondents by Role
  • © 2013 Appirio, Inc. - Confidential State of the Employee Portal: The HR Practitioner’s Perspective • Most companies have an employee portal and they are an important priority for HR and IT • Current portals are designed as information sources and launching pads for HR applications • Portals have reduced the administrative burden on HR… • …But they’re not creating employee engagement or freeing up HR to focus on strategic initiatives • Most portals are built on legacy platforms and few are “social intranets” offering social or mobile capabilities • Those with social intranets more than double employee engagement and are more focused on strategic initiatives 8
  • © 2013 Appirio, Inc. - Confidential Most Companies have an Employee Portal and It’s an Important Priority for HR and IT 9 Source: 2013 Appirio State of the Employee Portal Survey 2% 5% 17% 20% 55% Two words: dead links Honestly, it’s not that important We get to it when we can Top of the list, mission critical Important, but not mission critical Where Does Portal Fit in HR/IT Priorities? % of Respondents
  • © 2013 Appirio, Inc. - Confidential Current Portals are Designed as Information Sources and Launching Pads for HR Applications 10 23% 32% 44% 47% 61% 70% A hub of social interaction for HR and the workforce Improve employee engagement & satisfaction Relieve HR of administrative tasks A central launching pad for HR applications Access point for pay & benefits management Communicate HR policies/procedures with workforce What is/are the PRIMARY Purpose(s) of Your Employee Portal? % of Respondents Source: 2013 Appirio State of the Employee Portal Survey
  • © 2013 Appirio, Inc. - Confidential Portals Have Reduced HR’s Administrative Burden… 11 Source: 2013 Appirio State of the Employee Portal Survey 17% 33% 38% 39% 65% Other Allows HR to focus on more strategic initiatives Improved workforce collaboration and knowledge sharing Improved employee engagement and satisfaction Reduced burden on HR handling admin tasks What Business Impact has Your Employee Portal had on the Organization? % of Respondents
  • © 2013 Appirio, Inc. - Confidential …But They’re Not Creating Employee Engagement or Freeing up HR to Focus on Strategic Initiatives 12 Source: 2013 Appirio State of the Employee Portal Survey 17% 33% 38% 39% 65% Other Allows HR to focus on more strategic initiatives Improved workforce collaboration and knowledge sharing Improved employee engagement and satisfaction Reduced burden on HR handling admin tasks What Business Impact has Your Employee Portal had on the Organization? % of Respondents
  • © 2013 Appirio, Inc. - Confidential Most Portals are Built on Legacy Platforms and Few Are “Social Intranets” Offering Social or Mobile Capabilities 13 Source: 2013 Appirio State of the Employee Portal Survey 11% 30% 41% 44% 50% 67% 71% Optimized for mobile access Collaboration/social tools Role-based content & tools Talent profiles, org charts, etc. Single sign-on to HCM apps Company news & info Payroll & Benefits admin What Features Does Your Employee Portal Offer? % of Respondents 2% 2% 3% 3% 5% 35% 38% 39% Google+ Salesforce Communities Salesforce Chatter Drupal Google Sites Custom In-House Other SharePoint What Technology Did You Use for Your Portal? % of Respondents
  • © 2013 Appirio, Inc. - Confidential Those With Social Intranets More than Double Employee Engagement and Are More Focused on Strategic Initiatives 14 Source: 2013 Appirio State of the Employee Portal Survey
  • © 2013 Appirio, Inc. - Confidential Agenda • Appirio introduction • Survey methodology and results • Creating a portal that engages employees 15
  • © 2013 Appirio, Inc. - Confidential Virgin America • HQ: Burlingame, CA • Employees: 1900+ • Founded: 2007 Challenges • Dispersed, mobile workforce • Cross-departmental communication • No previous experience with Cloud-based Intranet technology 16
  • © 2013 Appirio, Inc. - Confidential Old Intranet • No ability to capture usages stats • No collaboration • Not mobile or dynamic 17 Average visit time = 45 seconds
  • © 2013 Appirio, Inc. - Confidential One Month Later: VX Connect Social Intranet 18 Average visit time = 6 minutes
  • © 2013 Appirio, Inc. - Confidential What are the Elements of a Social Intranet? Social Sites Portals Team Sites Lack of Collaboration Tools Lack of Business Context Disconnected from company processes day to day Create Commons Attribution – ShareAlike Alex Dowbor (@adowbor) – Feb 2011 – http://ornot.ca Lack of top down communication and integration with company processes Social Intranet Emergent structures, structured and non-structured collaboration, evolving governance, tied enough to existing day to day processes Lack of discoverability Siloed collaboration, hard to discover, not contextualized, not connected to anything Lack of participation Managed content, mostly one way, slow pace, defined structure and governance Lack of freedom Structured collaboration, limited discovery via portal structures, support to pre- defined groups, mostly formal collaboration
  • © 2013 Appirio, Inc. - Confidential Focusing on the Workforce Experience The workforce experience is created through a holistic approach to people, process and technology change. Defined business outcomes drive any process and organizational change necessary to reduce risk and increase value associated with large-scale transformation and/or technology investment There It Is!!!!
  • © 2013 Appirio, Inc. - Confidential Guiding Principles of Social Intranet Design Focus on People • Connect Teams • Identify Experts • Share Interests Adapt and Evolve Engage and Reward • Highlight success • Seed behavior • Offer incentives Go to Where People Are • Existing behaviors • Workflows • Critical tools • Access points Compelling Experience • Make it simple • Solve problems • Provide advocacy
  • © 2013 Appirio, Inc. - Confidential The Reimagined Employee Portal: The Social Intranet The Face of the New HR & IT Collaboration/Connection Social Knowledge/Information Wikis, Knowledge Base) Relevant Analytics (Decision Support) Any Device BYOD Support People Tools PM, Goals, Recruiting, E tc. Anytime 24x7x365 Anywhere Secure, Reliable Extended Population Employees, Families, Contingent s
  • © 2013 Appirio, Inc. - Confidential Future State – Employees & Managers 23
  • © 2013 Appirio, Inc. - Confidential 5 Key Tips for a Successful Social Intranet Initiative 1. Incorporate Voice of the Customer in all aspects of the design 2. Design once, for all formats & devices 3. Agility trumps robust functionality 4. Reinforce desired behaviors through contests, giveaways, recognition, etc. 5. Download the Emerging Social Intranet Whitepaper for further survey analysis
  • Learn more about Appirio – Thank You! 25 www.appirio.com www.appirio.com/blog www.twitter.com/appirio www.facebook.com/ appirio plus.google.com/s/ appirio cloud@appirio.com