Case Study - Appirio as the Serverless Enterprise

Appirio Case Study: Serverless Enterprise A ii C St d S l E t i

Appirio’s IT Infrastructure User Web, Portal, , , Interfaces Employees E l Customers C t Partners P t Gadgets, Mobile Web‐ Web‐2‐SFDC Google Sites Business Knowledge Base Force.com Sites Services Customer Portal Email Recruiting Calendar Tech Support Wiki/Sites SFA Chat HRIS Blogger Surveys HCM Cloud Storage Applications AdWords PS Automation Financials Txn Processing Platforms Contact Sync Subscriptions Cal Sync Invoicing Docs Expenses Sync products Cloud Storage Hire to Scope to Business Retire Delivery Processes Order to Lead to Cash Reorder

IT Impact: Appirio IT Spend is About Half of Benchmark IT Spend as % of Revenue 8% 6.8% 7% 6.0% 6% Appirio’s All Cloud IT: 5% 4.4% 3% of Revenue 3.9% 4% 3.5% 3% 2.4% 2% 1% 0% <$50M $50‐250M $250‐500M $500‐1B $1‐10B $10B+ Gartner Benchmark: IT Staffing and Spend Report, 2009

Business Impact: Delivery Excellence Headcount growth in 2 years with minimal IT involvement involvement. Revenue growth in 2 years with minimal IT involvement. Services Operations staff manage 2,500 Services Operations staff manage 2 500 resource assignments and 658 projects. Repeat business driven by satisfied customers

http://www.appirio.com	5761
http://appirio.com	940
http://www.slideshare.net	19
https://www.appirio.com	13
http://translate.googleusercontent.com	10
https://appirio.com	1
http://anonymouse.org	1

Case Study - Appirio as the Serverless Enterprise

by Appirio on Mar 21, 2010

Accessibility

Categories

Tags

Upload Details

Usage Rights

7 Embeds 6,745

Statistics

Case Study - Appirio as the Serverless Enterprise — Webinar Transcript