How to Survive the Next Housing Bubble Webinar with Doug Chasick (Property Management Industry)

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With co-hosts Grace Hill, we hosted a fantastic webinar with Doug Chasick, “The Apartment Doctor,” on the topic of “How to Survive the Next Housing Bubble.” Doug shared his perfect property prescription for maximizing income and minimizing turnover in your community and provided tips that will help your business thrive during the next housing bubble.

Published in: Real Estate, Business, Technology
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How to Survive the Next Housing Bubble Webinar with Doug Chasick (Property Management Industry)

  1. 1. How to Survive the Next Housing Bubble Doug Chasick, CPM®, CAPS, CAS, Adv. RAM , CLP, SLE, CDEI The Apartment Doctor™
  2. 2. AppFolio Web-Based Property Management Software Complete Solution Includes: • Property management and accounting • Online rent collection (free) • Prospect / guest card tracking • Marketing • Website • Payment processing • Online applications • Resident Screening So You Run A More Successful Business
  3. 3. Grace Hill • Leading Education Provider • Apartment-Industry Specific Training • Vision Learning Management System (LMS) • www.gracehilllearning.com
  4. 4. Polling Question #1 Compared to my 2013 annual budget, my 2014 annual budget has rent increases that are: • The same as 2013 rent increase amounts • Greater than 2013 rent increase amounts • Less than 2013 rent increase amounts
  5. 5. The Predictions
  6. 6. 7. The “Shadow Market” lives
  7. 7. 6. Another bubble is on the way
  8. 8. 5. Jobs = households = demand
  9. 9. 4. Location, location, location
  10. 10. 3. Service will trump price
  11. 11. 2. Inclusive pricing rules
  12. 12. The Number 1 Prediction: Authenticity WINS!
  13. 13. Polling Question #2 In order to compete effectively, I must have: • Access to my data anywhere, any time, using any device. • Complete integration of my data through a single portal • The ability to design custom reports
  14. 14. 11/21/ 13
  15. 15. 1. All NOI is local
  16. 16. 2. It’s all about your front line staff
  17. 17. 3. It’s all about your customers
  18. 18. 4. Maintenance rules
  19. 19. 5. Be user-friendly
  20. 20. Polling Question #3 Based on these predictions, I feel that my co-workers and I need the most development in this area in order to be competitive: • Positioning ourselves as more desirable than the “Shadow Market” • Improving customer service, and marketing this strength • Streamlining our pricing • Getting “real”
  21. 21. 6. Fire worst customers now
  22. 22. 7. Stop talking about retention – just retain!
  23. 23. 8. Measure or die
  24. 24. 9. It’s all about the
  25. 25. 10. Treat problems, not symptoms
  26. 26. Polling Question #4 I think the most important element of my 2014 management plan should be: • Increased training and development for all on-site staff • Detailed and frequent measurement and analysis of KPIs • Reviewing and revising systems to ensure efficiency • My early retirement!
  27. 27. For more information www.census.gov www.corelogic.com www.realtytrac.com www.rentrange.com http://www.nmhc.org/Content.cfm?ItemNumber=55508
  28. 28. Thanks for attending! Doug Chasick, CPM®, CAPS, CAS, Adv. RAM , CLP, SLE, CDEI The Apartment Doctor™

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