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AppFolio Services Experience

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Whether you are already an AppFolio customer, or just beginning to explore property management software solutions, these slides serve as a complete overview of what it’s like to experience AppFolio’s …

Whether you are already an AppFolio customer, or just beginning to explore property management software solutions, these slides serve as a complete overview of what it’s like to experience AppFolio’s service from implementation and beyond! It also provides a snapshot of the many teams we have that are here solely to ensure our customers’ success and satisfaction. But don’t take our word for it, our surveyed customers give our service teams a 9.6 out of 10—the numbers speak for themselves.

Published in: Real Estate, Business, Education
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Transcript

  • 1. WITH THE APPFOLIO TEAM Our team is dedicated to your success from implementation and beyond! SERVICE SUCCESS
  • 2. We give you the tools to make sure your implementation process goes as smoothly as possible.IMPLEMENTATION THE KICK-OFF CALL CUSTOMER SUCCESS CHECKLIST ONGOING PLANNING COMMUNICATION TOOLS A DEDICATED TEAM There to guide you through the implementation process There to support you throughout the implementation process IMPLEMENTATION MANAGER IMPLEMENTATION SPECIALISTS N
  • 3. AppFolio ensures you have all the tools you need to succeed.THREEKEYSTOSUCCESS 1 2 COMMITMENT ACCURATE DATA MIGRATION 3 TRAINING INCLUDED CHART OF ACCOUNTS ACCURATE CORE DATA ACCURATE FINANCIAL DATA LIVE ROLE-BASED PRODUCT TRAININGS HANDS-ON PRACTICE Studies show that knowledge retention skyrockets from about 15% to 70%+ when hands-on practice follows training.We do a health check on migrated data, providing valuable insight into data accuracy and the items that need correction. are available at HELP.APPFOLIO.COM ADDITIONAL HELP & SUCCESS CENTER RESOURCES 75%15% WEBINARS FEATURE-BASED TRAINING RECORDED FUNCTIONAL TRAINING
  • 4. CUSTOMERSUCCESS What if you have a question? We’re here to help! Rated 9.6OUTOF10for service satisfaction DEDICATED SUPPORT PROACTIVE EMAILS AND CALLS THROUGHOUT THE MONTH UNLIMITED ACCESS TO RESOURCES ONLINE HELP RESOURCES USER FORUMS VARIOUS HELP CHANNELS COMMITTED TO YOUR SUCCESS FEATURE ADOPTION ENSURING CUSTOMER SATISFACTION NEW NEW NEW NEW
  • 5. ADDEDSUCCESSFACTORS In addition to implementation and customer success, there are many other ways that AppFolio ensures success. Annual uptime status is 99.9% RELIABLE EVERYTHING INCLUDEDFAST PRODUCT DEVELOPMENT ONGOING EDUCATION BUSINESS SUCCESS REPORTUSER FORUMS REGULAR MEET-UPS CUSTOMER CONFERENCE
  • 6. For more information, please visit www.AppFolio.com

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