The DevOps Pay Raise

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DevOps, when done right, usually goes unnoticed. It’s only when something breaks that all eyes turn to IT. If your boss only sees you when the app is down, however, that’s not really doing your career any favors. In this session we’ll talk about how to prove your value to the organization by looking at the positive side – that is, how much money you’ve saved your company. We’ll take a look at how you can use tools like Chef, Puppet, Sensu and Logstash to quantify your value to your company. After this session, you’ll be able to walk into a meeting with your boss ready to talk about your value to the company (and to ask for a raise).

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The DevOps Pay Raise

  1. 1. Pay Raise Quantifying your value to move up the ladder
  2. 2. • Tech Evangelist @ • Product Mgmt @ • Developer/Ops @ Stephen Burton @BurtonSays
  3. 3. Developers working together with Operations to get things done faster in an automated and repeatable way
  4. 4. So What?
  5. 5. DevOps Success = ???
  6. 6. My First Job.
  7. 7. My Second Job.
  8. 8. The App Oracle BroadVision WebStore Documentum CMS Booking Engine 3rd Party Content Feeds
  9. 9. My Run Book 1. Call Application Support L2 (India) 2. Call CMS Administrator (London) 3. Call Hosting Provider (Leeds) 4. Call Network Backbone Provider (Germany) 5. Call Booking Engine Provider (France) 6. Call Application Support L3 (London) 7. Repeat Steps 1 thru 6 until resolution.
  10. 10. “Everything is fine from our end.” OPS:
  11. 11. Usual Day 1. Open New Tickets 2. Make 537 Phone Calls 3. Exec P1 Status Update Meeting 4.Argue about what a P1 and P2 really is 5. Reprioritize P2 Tickets to P1 6. Reprioritize P3 Tickets to P2 7. Close Tickets as “Cannot reproduce” or “Duplicate” 8. Get Maccy D’s around 10.30pm
  12. 12. What did I care about?
  13. 13. What did I really care about? P1’s SLA’s
  14. 14. What did the Business Care About? $
  15. 15. P1 = $ Even though the business could never prove it.
  16. 16. How the Business really viewed me.
  17. 17. How L2 & L3 Support viewed me
  18. 18. How Ops & Partners viewed me
  19. 19. False Alarms Site is down 404 Errors My Search is Slow
  20. 20. 4am Friday - #FFS We’ve had an alert that the load on one of your staging servers is critical.
  21. 21. How much time did I waste on false alarms? Role Hours Per Week Cost Per Week $ Cost Per Year $ Me 20 400 20800 L2 10 200 10400 L3 15 300 15600 Hosting 6 120 6240 Network 6 120 6240 CMS 10 200 10400 Total 55 $1,340 $69,680 Conservative estimates assuming $20/hour
  22. 22. How much revenue did I loose the Business? No Idea
  23. 23. Why Not? 1. Open New Tickets 2. Make 537 Phone Calls 3. Exec P1 Status Update Meeting 4. Reprioritize P2 Tickets to P1 5. Reprioritize P3 Tickets to P2 6. Close Tickets as “Cannot reproduce” or “Duplicate” 7. Get Maccy D’s around 10.30pm
  24. 24. Things I Wish I’d Had 1. Automation 2. Collaboration 3. Better Tooling 4. Business Metrics
  25. 25. Things I Wish I’d Done 1. Baseline Where I Started 2. Measured My Progress 3. Calculated My Impact on Business 4. Promoted Success not Problems 5. Proved myValue
  26. 26. Present Day
  27. 27. A Simple Search...
  28. 28. 50% 10%20% How much you gonna spend in the Cloud? Assume $1 per server/hour and 1,000 Servers for the application. $1.72m/year $860k/year$4.3m/year
  29. 29. * Screenshot from US e-Commerce AppDynamics Customer Application Response Time Application Revenue $0 per min $38,499 per min 100 ms 8.1 s Correlate Business Metrics withYOUR Metrics
  30. 30. Automation = ??? Time is Money. Business people like Money.
  31. 31. Infrastructure Automation How much time and $ do these tools save?
  32. 32. Deployment Automation Fabric How much time and $ do these tools save?
  33. 33. Log Automation LogStash How much time and $ do these tools save?
  34. 34. Monitoring How much time and $ do these tools save?
  35. 35. Collaboration = ??? Productivity reduces Time. Time is Money. Business people like Money.
  36. 36. DevOps Tasks Annual Cost $ Annual Benefit $ Infrastructure Automation ? ? Deployment Automation ? ? Log Automation ? ? Monitoring ? ? Collaboration Pride ? Total X Y Your DevOps Value $Y - X$Y - X
  37. 37. DevOps = Automation & Collaboration = Time = Money Tell the Business how much your DevOps Culture saved them.
  38. 38. THANKS! Free SaaS Trial at www.appdynamics.com

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