How to understand others, Empathize to be a better communicator


Published on

Empathy is essential quality everyone has to build up in order to make their communication more effective. We have to build up a genuine interest in people. People Skill is an avenues where we'll have to do something to improve our communication effectiveness. Try to place yourself in other person's shoes. Understand what others need, and modify your delivery in accordance to that. We'll have to shed our ego, perhaps.

Published in: Education, Technology, Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

How to understand others, Empathize to be a better communicator

  1. 1. How to understand Others Developing Skills to Understand Other People
  2. 2. Empathyat Work Learn how to really "connect" with someone
  3. 3. People Skills Tom is a great accountant, but his 'people' skills hold him back. I can't see how he'll ever be promoted unless he does something about it
  4. 4. Technical Skills Many of us know people who have reached a certain point in their careers because of excellent technical skills – but they somehow don't get along with team members, because their people skills lag far behind their other job skills
  5. 5. Listen to what others say This might be due to the insensitive manner in which they ask co-workers for things, the way they never seem to listen to what others say, or their intolerance for other methods of working
  6. 6. Tom? Dick? Harry? Do you have colleagues like Tom? Or, perhaps, are you like Tom?
  7. 7. Conflicts, Stress Workers with poor people skills can often find themselves in the middle of unnecessary conflict. This can be exhausting and stressful for all concerned, and it can destroy even the best laid work plans
  8. 8. Technical skills and Knowledge can be developed Many people are confident that they can develop new technical skills and knowledge through training and experience.
  9. 9. Can you better your soft skills? However, there's a common belief that "you are how you are" when it comes to people skills – or "soft" skills – and that there's little or nothing you can do to change these
  10. 10. Yes; Fortunately! Fortunately, this is far from true. And a great place to start improving soft skills is by developing the ability to empathize with others
  11. 11. What is Empathy? Empathy is simply recognizing emotions in others, and being able to "put yourself in another person's shoes" – understanding the other person's perspective and reality
  12. 12. Think beyond yourself To be empathic, you have to think beyond yourself and your own concerns. Once you see beyond your own world, you'll realize that there's so much to discover and appreciate!
  13. 13. One among billions People who are accused of being egotistical and selfish, or lacking perspective, have often missed the big picture: that they are only one person in a world with billions of other people (although, yes, this can be overwhelming if you think about it too long!)
  14. 14. world is full of other people If you've been called any of these things, then remind yourself that the world is full of other people, and you can't escape their influenceon your life
  15. 15. Try not to stand alone It's far better to accept this, and to decide to build relationships and understanding, rather than try to stand alone all of the time
  16. 16. Using Empathy Effectively start using empathy more effectively, consider the following:
  17. 17. 1. Put aside your viewpoint, and try to see things from the other person's point of view When you do this, you'll realize that other people most likely aren't being evil, unkind, stubborn, or unreasonable – they're probably just reacting to the situation with the knowledge they have
  18. 18. 2. Validate the other person's perspective Once you "see" why others believe what they believe, acknowledge it. Remember: acknowledgement does not always equal agreement
  19. 19. They’ve their own reasons You can accept that people have different opinions from your own, and that they may have good reason to hold those opinions
  20. 20. 3. Examine your attitude Are you more concerned with getting your way, winning, or being right? Or, is your priority to find a solution, build relationships, and accept others?
  21. 21. Open Mind and attitude Without an open mind and attitude, you probably won't have enough room for empathy
  22. 22. 4. Listen Listen to the entire messagethat the other person is trying to communicate
  23. 23. Listen with your ears Listen with your ears – what is being said, and what tone is being used?
  24. 24. Listen with your eyes Listen with your eyes – what is the person doing with his body while speaking?
  25. 25. Listen with your instincts Listen with your instincts – do you sensethat the person is not communicating something important?
  26. 26. Listen with your heart Listen with your heart – what do you think the other person feels?
  27. 27. Ask what the other person would do When in doubt, ask the person to explain his or her position.
  28. 28. Ask what the other person would do This is probably the simplest, and most direct, way to understand the other person. However, it's probably the least used way to develop empathy
  29. 29. What does he want? It's fine if you askwhat the other person wants: you don't earn any "bonus points" for figuring it out on your own
  30. 30. Practical Gift For example, the boss who gives her young team members turkey vouchersfor the holidays, when most of them don't even cook, is using her idea of a practical gift – not theirs
  31. 31. Your interest in others Practice these skills when you interact with people. You'll likely appear much more caring and approachable – simply because you increase your interest in what others think, feel, and experience.
  32. 32. Understand the World It's a great gift to be willing and able to see the world from a variety of perspectives – and it's a gift that you can use all of the time, in any situation
  33. 33. Some more tips for an empathic conversation: 1 Pay attention, physically and mentally, to what's happening.
  34. 34. Some more tips for an empathic conversation: 2 Listen carefully, and note the key words and phrases that people use.
  35. 35. Some more tips for an empathic conversation: 3 Respond encouragingly to the central message.
  36. 36. Some more tips for an empathic conversation: 4 Be flexible – prepare to change direction as the other person's thoughts and feelings also change.
  37. 37. Some more tips for an empathic conversation: 5 Look for cuesthat you're on target.
  38. 38. Key Points 1 Developing an empathic approach is perhaps the most significant effort you can make toward improving your people skills.
  39. 39. Key Points 2 When you understand others, they'll probably want to understand you – and this is how you can start to build cooperation, collaboration, and teamwork
  40. 40. Feedback • I hope you have understood how to use empathy to build up relationships. • If yes tell others and share this slide • If not tell me immediately, with suggestions to rectify the flaw
  41. 41. THANK YOU