Common Communication Mistakes- Online Communication should be as errror free as possible

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We do reach out to a wide range of audience distributed in large geographical area over the world now, with great ease thanks to the developments in the field of information and computer technology. We have to ensure these communication is done in an error free manner all the time. We will not be able to meet them personaly, sometimes, to correct an error happened in communicating to them. It's not additionally bettered with body language. So we have to play well with the language we use.

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Common Communication Mistakes- Online Communication should be as errror free as possible

  1. 1. Commo Communication Mistake babuappat@gmail.c
  2. 2. Avoid These Common Communication Mistakes http://communicativescience.wordpress.com/2013/07/27/english-for-engineers/
  3. 3. Technology allows us to contact people on the other side of the world at the click of a mouse
  4. 4. But it also makes it easy to embarrass ourselves in front of very many people.
  5. 5. In this session, we look at 10 common communication mistakes, and we outline some simple steps you can take to avoid them.
  6. 6. We then offer a communication checklist that you can use to ensure that your emails and othe documents are clear and concise
  7. 7. And we look at how to write effective emails - ones that people read and act upon
  8. 8. 10 Common Communication Mistakes Avoiding Communication Blunders and Misunderstandings
  9. 9. It can be embarrassing to make mistakes with communication. For example, if you send an email without checking it, and later realize that it contained an error, you can end up looking sloppy and unprofessional
  10. 10. But other communication mistakes can have more serious consequences. They can tarnish your reputation, upset clients, or even lead to lost revenue
  11. 11. In this session, we'll look a 10 common communication mistakes, and we'll discuss what you can do to avoid them.
  12. 12. Mistake 1: Not Editing Your Work Mistakes with spelling, tone, and grammar make you look careless. That's why it's essential to check all of your communications before you send them.
  13. 13. Mistake 1: Not Editing Your Work Don't rely on spell-checkers: they won't pick up words that are used incorrectly. Instead, proofread your work, and use a dictionary to look up any words that you're doubtful about.
  14. 14. Mistake 1: Not Editing Your Work You may find it helpful to make a list of words and phrases that you find it hard to get right (such as "your/you're," "its/it's," or "affect/effect"). Store this close to hand.
  15. 15. Mistake 1: Not Editing Your Work It can be difficult to see errors in your own work, so consider asking a colleagu to look over key documents before you distribute them.
  16. 16. Mistake 1: Not Editing Your Work Alternatively, read your work aloud - this makes it easier to catch typos and tone errors.
  17. 17. Mistake 1: Not Editing Your Work Then, give yourself time to reflect on your document, and to make any fina changes.
  18. 18. Tip # 1: If you want to become a better communicator, take som How Good Are Your Communication Skills? quiz to find out where you shine, and where you need to improve
  19. 19. Mistake 2: Delivering Bad News by Email Would you announce layoffs to your team by email or IM? If you did, you could upset everyone!
  20. 20. Mistake 2: Delivering Bad News by Email Written communication channels don't allow you to soften difficult messages with nonverbal cues (such as body language), and they don't allow you to dea immediately with intense emotions.
  21. 21. Mistake 2: Delivering Bad News by Email If you need to deliver bad news, do this in person; and think carefully about how you can do it sensitively, so that you can convey your message but minimize long-term upset at the same time.
  22. 22. Mistake 2: Delivering Bad News by Email When you deliver a difficult message personally, you can pick up on signs that people may have misunderstood key parts of your message, or may have taken the information particularly badly.
  23. 23. Mistake 2: Delivering Bad News by Email You can then take steps to clarify you message, and help people deal with the difficult news.
  24. 24. Mistake 3: Avoiding Difficult Conversations At some point, you will need to give negative feedback.
  25. 25. Mistake 3: Avoiding Difficult Conversations It's tempting to try to avoid these conversations, but this can cause further problems - in particular, you may let small problems grow into big ones
  26. 26. Mistake 3: Avoiding Difficult Conversations Preparation is the key to handling difficult conversations. Learn give clear, actionable feedback, and use tools such as the Situation - Behavior - Impact technique to encourage your people to reflect on their behaviour
  27. 27. Mistake 3: Avoiding Difficult Conversations You may also want to role-play your conversation first, so that yo feel confident in both your words and your body language
  28. 28. Mistake 4: Not Being Assertive Assertiveness is about stating what you need, while considering the wants and needs of others
  29. 29. Mistake 4: Not Being Assertive You may not always get your way when you're assertive, but you stand a better chance of getting it, or of reaching a ompromise, because you've been clear about your needs.
  30. 30. Mistake 4: Not Being Assertive Assertiveness also means saying "no" when you need to Assertiveness explains how to turn down requests gently but assertively, while maintaining good relationships.
  31. 31. Note: Assertiveness is not the same as ggression. When you're aggressive, you ush to get your own way without thinking about other people's rights, wants, and needs
  32. 32. Mistake 5: Reacting, not Responding Have you ever shouted at a colleague in frustration, or sent a terse reply to an mail, without thinking your point through?
  33. 33. Mistake 5: Reacting, not Responding If so, you're likely to have reacted motionally, instead of responding calmly
  34. 34. Mistake 5: Reacting, not Responding This kind of emotional reaction can damage your reputation.
  35. 35. Mistake 5: Reacting, not Responding ou may upset people with your strong motions, and give the impression that you lack self-control and emotional intelligence
  36. 36. Mistake 6: Not Preparing Thoroughly Poorly-prepared presentations, reports, or emails frustrate your audience and, over time, damage yo reputation.
  37. 37. Mistake 6: Not Preparing Thoroughly This is why it's essential to prepare and plan your communications carefully
  38. 38. Mistake 6: Not Preparing Thoroughly First, set aside time to plan your communication thoroughly.
  39. 39. Mistake 6: Not Preparing Thoroughly Leave time to proofread, to find images, and to check that documents are compatible with your audience's software Then, if you are delivering a speech or a presentation, rehearse thoroughly, so tha you are fluent and inspiring.
  40. 40. Mistake 7: Using a "One-Size-Fits-All" Approach to Communication If you use a "one-size-fits-all" approach communication, you may overlook people's different personalities, needs, and expectations.
  41. 41. Mistake 7: Using a "One-Size-Fits-All" Approach to Communication In fact, your communications need to address those differences as much as possible.
  42. 42. Mistake 7: Using a "One-Size-Fits-All" Approach to Communicati If you're preparing a presentation, make sure that you appreciate that people have different learning styles, and that you cate for these.
  43. 43. Mistake 7: Using a "One-Size-Fits-All" Approach to Communication This means that everyone - from those who learn best by reading to those who prefer a more hands-on approach - can benefit from your session.
  44. 44. Mistake 8: Not Keeping an Open Mind When Meeting New People Today's workplace is a melting pot of ethnicities, religions, ages, sexual orientations, and viewpoints.
  45. 45. Mistake 8: Not Keeping an Open Mind When Meeting New People These differences create a rich tapestry of experiences and opinions that greatly enhance our lives.
  46. 46. Mistake 8: Not Keeping an Open Mind When Meeting New People However, it can be tempting to stereotype new colleagues or clients, or to make assumptions about them based on just a few pieces of information.
  47. 47. Mistake 8: Not Keeping an Open Mind When Meeting New People This is especially true if you haven't had much time to get to know them well
  48. 48. Mistake 8: Not Keeping an Open Mind When Meeting New People This is especially true if you haven't had much time to get to know them well
  49. 49. Mistake 8: Not Keeping an Open Mind When Meeting New People Assumptions inhibit open communication, because you don't consider the other person's own unique background, personality, and experience.
  50. 50. Mistake 8: Not Keeping an Open Mind When Meeting New People Over time, this can jeopardize your relationship with them.
  51. 51. Mistake 8: Not Keeping an Open Mind When Meeting New People So, set time aside to listen when you meet someone new. Give them space to talk about their viewpoints, and take time to absorb these.
  52. 52. Mistake 8: Not Keeping an Open Mind When Meeting New People Then, learn how to manage cultural differences, so that you take each person's needs and expectations into consideration.
  53. 53. Mistake 8: Not Keeping an Open Mind When Meeting New People If you often work with people from overseas, explore the idea of cultura intelligence, so that you can start to adapt your behavior when you come across people from different cultures
  54. 54. Tip: If you're new to working or managing internationally, read ou managing around the world read articles to learn about working in different countries.
  55. 55. Mistake 9: Assuming That Your Message has Been Understood Always take time to check that peopl have understood your message.
  56. 56. Mistake 9: Assuming That Your Message has Been Understo For example, when you send out an email, you could encourage people to respond with questions, or to reply if they haven't understood part of your message.
  57. 57. Mistake 9: Assuming That Your Message has Been Understood Or, if you've given a presentation, build in time for people to discuss your main points, or leave time for questions at the end
  58. 58. To check that you've been understood correctly, use open questions that start with "how," "why," or "what." Tip:
  59. 59. These encourage reflection, and will help your audience members to explain what they, personally, have taken from your communication Tip:
  60. 60. Mistake 10: Accidentally Violating Others' Privacy Have you ever forwarded a sensitive email to the wrong person, or sent an incorrect attachment?
  61. 61. Mistake 10: Accidentally Violating Others' Privacy These kinds of errors can cause serious commercial problems, violate people's privacy, and lead to embarrassment and confusion
  62. 62. Mistake 10: Accidentally Violating Others' Privacy To avoid these problems, write sensitive messages before you selec the recipient, and then double check their email address.
  63. 63. Mistake 10: Accidentally Violating Others' Privacy If your email program automatically fills in email addresses, you could switch this feature off, so that you mus consciously choose the right recipien
  64. 64. Mistake 10: Accidentally Violating Others' Privacy You may find it helpful to draft these emails in a word processing documen or blank email, and then to paste the text into a new message.
  65. 65. Mistake 10: Accidentally Violating Others' Privacy This way, you won't accidentally include any information from previous messages
  66. 66. Mistake 10: Accidentally Violating Others' Privacy And, if you're sending a sensitive or confidential attachment, check that no "tracked changes" or comments can be found, and make sure that you're sending the right version
  67. 67. Everyone makes communication mistakes from time to time. Key Points
  68. 68. However, you'll protect your reputation i you avoid the most common errors, whic include not editing your work, accidentall violating people's privacy when forwardin emails, and not being assertive Key Points
  69. 69. The key to good communication is to think about your audience's needs. Prepare each email, document, and presentation carefully, and give yourself time to check it Key Points
  70. 70. Above all, remember that communication is a two-way process. Be ready for questions, and listen to wha your audience has to say Key Points
  71. 71. Over time, you'll find that good communication can greatly enhance your working relationships, and your job satisfactiony Key Points
  72. 72. When you plan carefully, communicate clearly, provide accurate information, and take the time to make sure that everyone has understood your message, you show respect for other people's time A Final Note
  73. 73. That's a great way to build trust and, over time, enhance your professional reputation A Special Note
  74. 74. So Learn to Communicate Effectively
  75. 75. THANK YOU Babu App Please visit: http://communicativescience.wordpress.com

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