THE ATOS CONSULTING HR BUSINESS PARTNER DEVELOPMENT PROGRAMME >> TRAINING THAT DRIVES BUSINESS RESULTS Atos Consulting has established a dynamic Learning and Development programme, focused on equipping HR professionals with business partnering skills, knowledge and tools. The result is a strong succession of high calibre HR Business Partners equipped to handle major areas of responsibility.

Welcome to Atos Consulting 3 Our Approach 4 Suite of Core Modules 5-6 Suite of Advanced Modules 7-8 Benefits of the Programme 9 Client References 10-11 Delivery Team Sample 12 Benefits of Using Atos Consulting 13 Contact and Next Steps 14 Contents

Welcome to Atos Consulting 3

Our Approach 4

Suite of Core Modules 5-6

Suite of Advanced Modules 7-8

Benefits of the Programme 9

Client References 10-11

Delivery Team Sample 12

Benefits of Using Atos Consulting 13

Contact and Next Steps 14

Welcome to Atos Consulting Expectations of the HR function grow year-on-year and increasingly HR leaders must think outside the box to join up strategy, technology, process and people in a powerful way to succeed. Many organisations are choosing to adopt the Ulrich delivery model in a bid to improve the value added by the HR function at a strategic level. While this approach is no longer new, organisations continue to struggle to achieve the full benefits of their HR Transformation. This is often due to a failure to invest in developing HR staff so that they understand and are able to fulfill their role in the transformed HR function. Atos Consulting’s HR Business Partner Development Programme is specifically designed to equip HR professionals with the knowledge, skills and tools they will depend on day in day out. The programme covers the full breadth of the HR BP role and offers a challenging learning experience using stimulating delivery methods and highly relevant content. 3 About Atos Consulting Atos Consulting provides “end-to-end” services and solutions, ranging from supporting strategy development through to enterprise solutions and technology decisions. This enables our clients to become increasingly effective and to generate more value through strategic investments in people, an innovative approach to business processes and well-integrated supporting technologies. Atos is at the forefront of the latest developments in HR delivery and are regularly published for our thought-leadership in this area. The HR Business Partner Development Programme is one aspect of Atos Consulting’s wider capability in HR Transformation. Our experience additionally includes HR strategy design and delivery, organisational design, shared service centre implementation and HR Technology exploitation. Making Business Partnering work in practice The role of the HR Business Partner is to work in partnership with key stakeholders to achieve their strategic ‘people’ objectives. As HR departments continue to battle to maintain a a solid reputation of adding value to the organisation, HR professionals must be well equipped to deal with challenges and resistance. This means that HR employees must be highly skilled if they are to successfully win over their business clients and deliver the people strategy. The fundamental skill set of a successful BP is different to traditional HR roles – including consultancy skills, change management, stakeholder management and strong influencing abilities. HR Business Partners need to be business savvy, credible individuals with an ability to form deep, strong relationships and really get under the skin of the organisation. This role change and accompanying skill-set must be explicitly recognised and time be invested in developing staff if they are to become competent Business Partners.

About Atos Consulting

Atos Consulting provides “end-to-end” services and solutions, ranging from supporting strategy development through to enterprise solutions and technology decisions. This enables our clients to become increasingly effective and to generate more value through strategic investments in people, an innovative approach to business processes and well-integrated supporting technologies.

Atos is at the forefront of the latest developments in HR delivery and are regularly published for our thought-leadership in this area. The HR Business Partner Development Programme is one aspect of Atos Consulting’s wider capability in HR Transformation. Our experience additionally includes HR strategy design and delivery, organisational design, shared service centre implementation and HR Technology exploitation.

Atos Consulting is a leading provider of learning solutions with an international delivery team. Over the past 5 years, Atos Consulting has delivered training and skills transfer programmes around the world, on subjects such as Leadership, Sales Force Effectiveness and Change Management. In recognition of delivering sustained and innovative solutions, Atos Consulting obtained the Management Consultants Association Gold Award for Human Resources in Training Delivery in 2005. Our Approach HR BP Development Programme Principles Broad and Challenging – this is a stretching learning experience covering the full breadth of the HR Business Partner learning needs – from influencing to leadership, and consulting to change management. Context – while theory underpins the programme, practice focuses on real life examples immediately relevant to the HR BP role. Delivery methods are varied including practical exercises, one to one coaching and mentoring. Modular, Business Driven Structure The programme’s modular structure means it can be tailored your specific needs now and in the future. Advanced modules can be delivered on ‘just in time’ basis to satisfy your needs at the right point in the development journey or transformational process. 4

Atos Consulting is a leading provider of learning solutions with an international delivery team. Over the past 5 years, Atos Consulting has delivered training and skills transfer programmes around the world, on subjects such as Leadership, Sales Force Effectiveness and Change Management. In recognition of delivering sustained and innovative solutions, Atos Consulting obtained the Management Consultants Association Gold Award for Human Resources in Training Delivery in 2005.

Suite of Core Modules (tailored to skill levels present at each event) The HR Business Partner Development Programme contains four core modules delivered over two days. The modules equip participants with the fundamental knowledge and skills that underpin successful performance as an HR Business Partner. Advanced modules can also be provided to suit your specific business needs - “Just in time, just right, and just for me.” To provide delegates with an understanding of the goals of the HR function and to demonstrate how HR can add value to the business. HR Partnering with the Business Internal Consulting Skills To provide delegates with an understanding of the role of an internal consultant and how this approach supports the HRBP objective of adding measurable value to the business Day 2 Coaching opportunities Objectives – Day 1 Learning Outcomes – Day 1 Describe the HRBP role and what it means in their part of the organisation. Promote the benefits of the HR strategy and tactics to the business. Understanding of the business and its priorities. Ensure that “people” issues are highlighted during business transformation. Deliver entrepreneurial HR HR Partnering with the Business Internal Consulting Skills Demonstrate understanding of the consulting engagement cycle Appreciate that people have different maps of the world Recognise that no solution is perfect 5

Describe the HRBP role and what it means in their part of the organisation.

Promote the benefits of the HR strategy and tactics to the business.

Understanding of the business and its priorities.

Ensure that “people” issues are highlighted during business transformation.

Deliver entrepreneurial HR

Demonstrate understanding of the consulting engagement cycle

Appreciate that people have different maps of the world

Recognise that no solution is perfect

Designed by ex-HR managers, Directors and HRBPs the programme combines leading edge thinking in HR with Atos Consulting’s own expertise in HR Consulting and Change Management. After completing the four core skills modules, delegates will be better positioned to build strong relationships with their internal clients and be confident advocates of the HR function. Self Awareness and Stakeholder Management Change Management Skills Able to form strong and effective relationships with the business Apply improved personal awareness to issues including project management, problem solving, presenting and general stakeholder management Objectives – Day 2 Learning Outcomes – Day 2 Change Management Skills To provide delegates with an understanding of the key elements of change management and how it applies to the HRBP role Self Awareness and Stakeholder Management To provide delegates with an understanding of current perceptions about themselves from a personal and “other person” point of view 6 Coaching opportunities Suite of Core Modules Able to express an understanding of the change management process Understand why peoples resist change in the way that they do and have the capability to mitigate this resistance appropriately Work with business leaders to build capability and improve performance

Able to form strong and effective relationships with the business

Apply improved personal awareness to issues including project management, problem solving, presenting and general stakeholder management

Able to express an understanding of the change management process

Understand why peoples resist change in the way that they do and have the capability to mitigate this resistance appropriately

Work with business leaders to build capability and improve performance

In addition to the four core modules, Atos Consulting’s HR Business Partner Development Programme includes a suite of Advanced Modules which will really differentiate your team’s performance, taking them to the next level in Business Partnering. As your teams continue their development journey with Atos Consulting, we can offer them ongoing support through: Coaching Mentoring E-learning Action learning sets “ Wok and Talk” bi-monthly networking events Suite of Advanced Modules Module Tiles: Organisational Design Communications Planning Commercial HR Customer Service in SS Commercial Awareness Project Management Political Intelligence HR Adding Value Programme Management Measuring HR Influencing Skills HR Benefits HR Branding Green HR Web 2.0 = HR 2.0 The Advanced Modules can be tailored to your specific business needs and can be delivered in a “just in time” approach, timed to coincide with the most appropriate point on your team’s development path or transformational journey. 7

In addition to the four core modules, Atos Consulting’s HR Business Partner Development Programme includes a suite of Advanced Modules which will really differentiate your team’s performance, taking them to the next level in Business Partnering.

As your teams continue their development journey with Atos Consulting, we can offer them ongoing support through:

Coaching

Mentoring

E-learning

Action learning sets

“ Wok and Talk” bi-monthly networking events

Module Tiles:

Organisational Design

Communications Planning

Commercial HR

Customer Service in SS

Commercial Awareness

Project Management

Political Intelligence

HR Adding Value Programme Management

Measuring HR

Influencing Skills

HR Benefits

HR Branding

Green HR

Web 2.0 = HR 2.0

While the Core modules provide the fundamental skills required to be successful in a Business Partner role, the Advanced Modules are geared towards progressing performance to the next level. These modules work to improve the skills that differentiate excellent performance in the HR BP role and so create competitive advantage for your organisation. Customer Services for HRSS To establish a common set of customer service principles which can be shared across the team Enhance the team’s understanding on key customer service excellence factors using leading companies’ examples Help the team establish an “open culture” where they can collaborate to build a better way of doing things for customers Sample Advanced Modules Influencing Skills Design stakeholder maps which reflect personal preferences whilst utilising the appropriate influencing techniques Move things forward, without pushing, forcing or telling others what to do. ‘ Work' a dynamic, whether it's a large group, one to one or over the phone using everything at their disposal, both verbal and non-verbal communication. Understand oneself and the effect or impact you can have on others. 8 Increase awareness of customer expectations. Understand why complaints happen and learn how to deal with them effectively. Identify opportunities for improvements to customer service and plan steps to address these. To understand how to use influencing techniques in the HR BP role, including in 1-2-1 discussions, negotiations and with stakeholders at all levels.

Design stakeholder maps which reflect personal preferences whilst utilising the appropriate influencing techniques

Move things forward, without pushing, forcing or telling others what to do.

‘ Work' a dynamic, whether it's a large group, one to one or over the phone using everything at their disposal, both verbal and non-verbal communication.

Understand oneself and the effect or impact you can have on others.

Increase awareness of customer expectations.

Understand why complaints happen and learn how to deal with them effectively.

Identify opportunities for improvements to customer service and plan steps to address these.

Benefits of the Programme Who should attend Modules can be delivered to suit specific audience needs. Attendees consist of combinations of delegates which include: Senior HR professionals Up-and-coming HR staff Business Partners across other back office functions Benefits to the wider organisation Creates a strong succession of high calibre HR Business Partners “ Just in time” approach tackles important business challenges at the right time Strengthens key stakeholder relationships across the business Promotes the benefits of the HR Strategy Enhances the influence and leadership capability of the HR function Benefits to delegates Increased staff commercial awareness Greater appreciation of the benefits of HR strategy and tactics for the business Staff become self initiators and drivers of change Access to and understanding of HR tools and techniques Improved ability to build strong relationships with key stakeholders This programme will equip your HR professionals with knowledge, skills and tools to build their confidence and improve your business performance. The primary audience for this programme are senior and developing HR professionals. However, Business Partners from in other functions will also benefit from the core partnering skills components. Training location and facilitators Training can be delivered at a number of prestigious locations across Europe including The Atos University (Paris), Whittlebury Hall (Northhamptonshire) or on client sits. All modules are delivered by HR practitioners drawn from , drawn from senior HR positions in blue chip and public sector organisations. 9

Who should attend

Modules can be delivered to suit specific audience needs.

Attendees consist of combinations of delegates which include:

Senior HR professionals

Up-and-coming HR staff

Business Partners across other back office functions

Benefits to the wider organisation

Creates a strong succession of high calibre HR Business Partners

“ Just in time” approach tackles important business challenges at the right time

Strengthens key stakeholder relationships across the business

Promotes the benefits of the HR Strategy

Enhances the influence and leadership capability of the HR function

Benefits to delegates

Increased staff commercial awareness

Greater appreciation of the benefits of HR strategy and tactics for the business

Staff become self initiators and drivers of change

Access to and understanding of HR tools and techniques

Improved ability to build strong relationships with key stakeholders

Training location and facilitators

Training can be delivered at a number of prestigious locations across Europe including The Atos University (Paris), Whittlebury Hall (Northhamptonshire) or on client sits. All modules are delivered by HR practitioners drawn from , drawn from senior HR positions in blue chip and public sector organisations.

Client References Ministry of Defence Our work placed Atos at the heart of the MoD’s transformational Procurement Reform programme and included the provision of 50,000 training hours, developing the core capabilities of over 1,000 staff as well as developing procurement awareness in approximately 4,000 staff. As part of this programme, Atos recognised that the real value of the training was in the sustained use of new skills and therefore placed a percentage of its fees at risk based upon the delivery of demonstrable sustained capability within the teams trained. The outcome ensured that the value of the investment made by the MoD was maintained well beyond the scope of the training programme with the skills trained by Atos being used throughout the MoD DLO organisation (including the HRBP population), driving improved value for money and performance throughout the business. Resolution Atos Consulting has been working alongside Resolution from start-up through to its current position as a FTSE 100 company. Resolution’s pace of change is extremely fast and the HR function is at the heart of the company’s success, enabling it to achieve mergers and acquisitions smoothly and continue with its core strategy for growth. Working with Atos Consulting, Resolution now has clear HR strategies and a template to use for rapid HR planning and project management needed to deliver large-scale change. In addition to supporting HR in successful mergers and acquisitions, our work with Resolution was a key enabler to modernising the HR function, including a shift towards self-service and the introduction of flexible benefits. Our work has included harmonisation of terms, systems, processes and payroll as well as union consultation, employee communications, reward, recruiting, relocations, pensions, HR administration, and learning and development. We are currently shortlisted for an MCA award (2008) for our work. 10

Ministry of Defence

Our work placed Atos at the heart of the MoD’s transformational Procurement Reform programme and included the provision of 50,000 training hours, developing the core capabilities of over 1,000 staff as well as developing procurement awareness in approximately 4,000 staff.

As part of this programme, Atos recognised that the real value of the training was in the sustained use of new skills and therefore placed a percentage of its fees at risk based upon the delivery of demonstrable sustained capability within the teams trained. The outcome ensured that the value of the investment made by the MoD was maintained well beyond the scope of the training programme with the skills trained by Atos being used throughout the MoD DLO organisation (including the HRBP population), driving improved value for money and performance throughout the business.

Resolution

Atos Consulting has been working alongside Resolution from start-up through to its current position as a FTSE 100 company. Resolution’s pace of change is extremely fast and the HR function is at the heart of the company’s success, enabling it to achieve mergers and acquisitions smoothly and continue with its core strategy for growth.

Working with Atos Consulting, Resolution now has clear HR strategies and a template to use for rapid HR planning and project management needed to deliver large-scale change. In addition to supporting HR in successful mergers and acquisitions, our work with Resolution was a key enabler to modernising the HR function, including a shift towards self-service and the introduction of flexible benefits. Our work has included harmonisation of terms, systems, processes and payroll as well as union consultation, employee communications, reward, recruiting, relocations, pensions, HR administration, and learning and development. We are currently shortlisted for an MCA award (2008) for our work.

Client References 11 AXA Group In 2007, Atos Consulting worked with AXA Life, an important financial services provider within the life insurances field. AXA the Netherlands was part of the AXA group, the second largest global financial services company. A small team of World-class HR Atos consultants was asked to implement a high-profile improvement programme. Atos completed a fully integrated change and communication approach as part of a service improvement programme, that targeted an upgrading of the support-role towards the management and employees. At the heart of this “hands on” approach was the realisation of this change in cooperation with the employees and the customers. The approach resulted in the first ever increase in the customer satisfaction score within a year (from 5,8 to 7,2). Atos was able to turn theory into practical tools and methods. One of the Atos Consultants received an AXA Oscar for “best consultant of the year 2007”. Delta Lloyd Group During 2006/2007, Atos Consulting was responsible for the reorganisation and innovation of the Delta Lloyd Group HR discipline within the existing four group labels (DL Bank, Insurances, Ohra and ABN AMRO Insurances). The goal was to integrate all the personnel and salary-administration activities, design and build a Shared Services Centre, outsource all the PSA DLG activities and design a blueprint for an integrated DLG HRM organisation, including all management, business partner, expert centres and front office resonsibilities. With this a new balance between the HR responsibilities within HRM and line management was introduced. Within the boundaries of the budget and agreed timeframe, Atos reached a full agreement with unions, delivered all the completed deliverables, caused no undirected retention and was nominated for the Dutch Sourcing Awards 2007

Delivery Team Sample Our HRBP Development Programme will be delivered by an international team of thought leaders and practitioners in the HR field, each coming from experienced HR positions, of varying levels, in blue chip and public sector organisations. Our delivery team is currently located in UK, France, the Netherlands and Spain. The six profiles below are representative of our wider Delivery Team of over 30 HR professionals drawn from across Europe. 12 Pamela Rijks: A n Executive Business Consultant within the World-Class HR Group and wider management team. Pamela has performed different, professional roles as Commercial Manager and HR Business Consultant, and managed HR departments and HR change management projects and programmes within a national and international environment. Petra Weidenaar: A Senior Business Consultant, experienced in participating or leading international projects in the areas HR and Change. Petra’s key skills are in organisational design, administrative HR processes, Performance Management, Workforce Planning, Training and HR Business Partnership. Scott McArthur : An HR and change consultant, speaker and writer with 10 years HR experience in industry (including British Gas, Fisher Group and Scottish and Newcastle). Scott has delivered hundreds of international learning and leadership events. In 2005 he was part of the team that won the Gold MCA Learning and Development award. Samantha Barklam: An experienced large scale project manager with major ope rational and consulting experience in HR within Financial Services, Construction, Telecoms, IT, Charity, Services, Retail and Pharmaceutical sectors. Currently short-listed for an MCA Award for her HR work. Robert Scherder: A Principal Consultant within the World Class HR group, Robert has previously worked as HR-manager for 3 international banking insurance companies (Suez, KBC and ING). As a programme manager he was responsible for the reorganisation of the Delta Lloyd Group HR department. Jessica den Hartog: An experienced internal and external HR consultant, having worked for a number of international banking companies (ABN-Amro, Lease plan Corporation, ING). Jessica has wide substantive experience within the HRM area in assisting re-organisations, improving HR processes, implementing SLA's and facilitating training courses.

We bring both operational HR and proven learning and development capability: We are an international team with experience of designing and delivering global learning events and tailor made solutions, that guarantee flexibility You gain an opportunity to network commercially, through access to senior HR professionals drawn from blue chip and public sector organisations Our trainers have proven HR expertise, knowledge and language skills We have won multiple MCA awards for our delivery, and frequently feature in the media and professional press as recognised HR thought leaders . We bring practical tools: We have access to a large number of innovative tools and techniques, which provide delegates with an opportunity to make real progress on real work issues throughout the programme We provide a “blended learning” approach which enables access to different delivery modes aimed at maximising attainment of the delegate population We have an integrated HR/change management approach to delivery Our ‘4Cs’ methodology, provides staff with an objective view on how their potential career path may develop Our ‘Insights’ methodology, provides self-awareness into key areas for development We work with you in a pragmatic way: We aim to provide the most appropriate balance between quality and pricing We believe wholeheartedly in a ‘listening’ approach - taking on board all feedback to improve on delivery each time Benefits of using Atos Consulting 13

We bring both operational HR and proven learning and development capability:

We are an international team with experience of designing and delivering global learning events and tailor made solutions, that guarantee flexibility

You gain an opportunity to network commercially, through access to senior HR professionals drawn from blue chip and public sector organisations

Our trainers have proven HR expertise, knowledge and language skills

We have won multiple MCA awards for our delivery, and frequently feature in the media and professional press as recognised HR thought leaders .

We bring practical tools:

We have access to a large number of innovative tools and techniques, which provide delegates with an opportunity to make real progress on real work issues throughout the programme

We provide a “blended learning” approach which enables access to different delivery modes aimed at maximising attainment of the delegate population

We have an integrated HR/change management approach to delivery

Our ‘4Cs’ methodology, provides staff with an objective view on how their potential career path may develop

Our ‘Insights’ methodology, provides self-awareness into key areas for development

We work with you in a pragmatic way:

We aim to provide the most appropriate balance between quality and pricing

We believe wholeheartedly in a ‘listening’ approach - taking on board all feedback to improve on delivery each time

THE ATOS CONSULTING PROCUREMENT ACADEMY >> NEXT STEPS If you would like to know more about the Atos Consulting HR Business Partner Development Programme, please contact: Scott McArthur, Executive Consultant [email_address] +44 (0) 7891 363 800 THE ATOS CONSULTING HR BUSINESS PARTNER DEVELOPMENT PROGRAMME >> What our clients have to say… 14