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Blueprint+: Developing a Tool for Service Design

by interaction and service designer, researcher, academic, writer at Hochschule Luzern, Switzerland on Oct 30, 2009

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Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include ...

Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include other critical information such as time and emotional states of the participants in the service.

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15 of 5 previous next Post a comment

  • mashenka_d Maria Dolgikh, Senior Executive at Business Aid Group May I get a copy of ppt/pdf version, please. maria.dolgikh2011@gmail.com 5 months ago
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  • klimberg klimberg Any chance I could get a copy of the this presentation. Mimiklimberg@gmail.com Looking to create buy in for this type of approach. Mimi 7 months ago
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  • klimberg klimberg This is great and I want to create these types of maps for my organization, but I need buy in. Perhaps sharing these presentation would help. Can you send me a copy mimiklimberg@gmail.com

    Thanks. Mimi
    7 months ago
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  • ptroxler Peter Troxler, International Business Research Collaboriginal at Square One Dr Peter Troxler I like the clocks slide #30 +1 2 years ago
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  • sandywu Ming-Shan Wu may i have the ppt? thank you 3 years ago
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Blueprint+: Developing a Tool for Service Design Blueprint+: Developing a Tool for Service Design Presentation Transcript