HILA Social media services for public sector

THE IDEA An empowering and transparent feedback and discussion channel for public sector organisations which utilises the best practices from social media.

An empowering and transparent feedback and discussion channel for public sector organisations which utilises the best practices from social media.

Wishes from Public Organisations: Transparency in operations Constructive feedback Participation and engagement of citizens Minimum effort – maximum customer satisfaction

Wishes from Public Organisations:

Transparency in operations

Constructive feedback

Participation and engagement of citizens

Minimum effort – maximum customer satisfaction

SOLUTION Communication platform -Usability! -Based on social media practices -Web service with open API -Open source, modular architecture Organisational consultancy -Integration into existing work-flow -Training on how to benefit from feedback and discussion -Emphasis on interaction

Communication platform

-Usability!

-Based on social media practices

-Web service with open API

-Open source, modular architecture

Organisational consultancy

-Integration into existing work-flow

-Training on how to benefit from feedback and discussion

-Emphasis on interaction

CASE - Pothole on bike lane Two citizens give feedback about the same issue Transparent channel allows the second person to increase quality of feedback by (i.e. add photo and define the issue better) Both persons can follow the progress via automatic alerts

Two citizens give feedback about the same issue

Transparent channel allows the second person to increase quality of feedback by (i.e. add photo and define the issue better)

Both persons can follow the progress via automatic alerts

References: http://www.fixmystreet.com/ http://www.arjentietoyhteiskunta.fi/ http://www.epractice.eu/document/4724 More information: http://sites.google.com/site/hilabackend/

References:

http://www.fixmystreet.com/

http://www.arjentietoyhteiskunta.fi/

http://www.epractice.eu/document/4724

More information:

http://sites.google.com/site/hilabackend/

TEAM HILA Antti Poikola Reima Karhila Juuso Montonen Janne Nurminen Contact: [email_address]