0
www.apmg-international.com
APMG-International Webinar
The Flipside of IT
Introducing BiSL®
(the Business Information Servi...
2
@APMG_Inter & @marksmalley
Agenda
• Welcome & introduction
– Machiel Cremer, Marketing Manager - Benelux,
APMG-Internati...
3
@APMG_Inter & @marksmalley
About APMG-International
• Global Examination & Accreditation Institute
• Official accreditat...
4
@APMG_Inter & @marksmalley
Presenter
• Mark Smalley
• Ambassador at the ASL BiSL Foundation
• Contributor to ASL & BiSL ...
5
@APMG_Inter & @marksmalley
IT ParadigmologistHappiness(%)
Manager
Program
m
er
Consultant
Paradigmologist
Work is more f...
6
@APMG_Inter & @marksmalley
Oslo
Stockholm
Minneapolis
/ St Paul
Bratislava
London
Bangkok
Kuala Lumpur
Singapore
Gold Co...
7
@APMG_Inter & @marksmalley
Participants
Where are you based?
1.UK
2.Europe
3.Americas
4.Australasia
5.Rest of the world
...
8
@APMG_Inter & @marksmalley
Enterprise
Participants
Poll
Bus.
dept.
IT
dept.
Ext.
IT serv
prov
Consultant
Trainer
Custome...
9
@APMG_Inter & @marksmalley
Summary
● Information is an increasingly important business asset that
deserves better manage...
10
@APMG_Inter & @marksmalley
BiSL helps…
Role Pain Cause
Business managers
Process owners
Business analysts
Information m...
11
@APMG_Inter & @marksmalley
Duh
12
@APMG_Inter & @marksmalley
Increasingly complex & dynamic
world
Complex
Stable
Simple
Stable
Complex
Dynamic
Simple
Dyn...
13
@APMG_Inter & @marksmalley
Information is more important than
ever
Complex
Stable
Simple
Stable
Complex
Dynamic
Simple
...
14
@APMG_Inter & @marksmalley
Information is more important than
ever
Complex
Stable
Simple
Stable
Complex
Dynamic
Simple
...
15
@APMG_Inter & @marksmalley
Complexity
Changeability
Source:CapgeminiIMSurvey2012
Challenged organizations
manage inform...
16
@APMG_Inter & @marksmalley
‘Business Information
Management’
“The means by which an organization efficiently plans, col...
17
@APMG_Inter & @marksmalley
‘Business Information
Management’
Goals:
●Ensure that the organisation is provided with the
...
18
@APMG_Inter & @marksmalley
‘Business Information
Management’
Key questions for business directors:
●Are you spending th...
19
@APMG_Inter & @marksmalley
Business responsibilities
● Determine which information is required
and which part will be a...
20
@APMG_Inter & @marksmalley
Business responsibilities
● Determine which information is required and
which part will be a...
21
@APMG_Inter & @marksmalley
Division of responsibilities
Agree with these responsibilities?
1.All
2.Most
3.About half
4....
22
@APMG_Inter & @marksmalley
Poll
IT concerns
What’s your organization’s highest IT priority?
1.Lowering cost of IT
2.Imp...
23
@APMG_Inter & @marksmalley
Top IT management concerns
2012
US
1.  Business productivity and cost reduction
2. = Busine...
24
@APMG_Inter & @marksmalley
IT value chain
Business Goals
IT Benefits
Business Benefits
Profit
IT
Revenue
Cost
MoreBette...
25
@APMG_Inter & @marksmalley
Top IT mgmt concerns
Business Goals
IT Benefits
Business Benefits
Profit
IT
Revenue
Cost
Mor...
26
@APMG_Inter & @marksmalley
IT takes two to tango
27
@APMG_Inter & @marksmalley
28
@APMG_Inter & @marksmalley
Business Information
Management is often the weakest
link
29
@APMG_Inter & @marksmalley
Complexity
Changeability
Source:CapgeminiIMSurvey2011-2012
Although challenged organizations...
30
@APMG_Inter & @marksmalley
…most are only in maturity phase 1
or 2
Gartner EIM model
Source:CapgeminiIMSurvey2011-2012
31
@APMG_Inter & @marksmalley
Agree with these statements?
1.Business is the weakest link
2.IT is the weakest link
3.Both ...
32
@APMG_Inter & @marksmalley
33
@APMG_Inter & @marksmalley
Silver bullet surrogate
● Create awareness
● Earn mandate and recognition
● Success factor: ...
34
@APMG_Inter & @marksmalley
BiSL, the Business Information
Services Library
Process framework, best practices, training ...
35
@APMG_Inter & @marksmalley
History of BiSL
1997 Development of the FBM framework for BIM by the
privatized Dutch Comput...
36
@APMG_Inter & @marksmalley
IT Paradigmologist at work
37
@APMG_Inter & @marksmalley
IT Paradigmologist at work
38
@APMG_Inter & @marksmalley
The big IT picture
IT
Org
User
Org
Demand
SupplyConsumption
Info
Syst
39
@APMG_Inter & @marksmalley
Guidance
IT
Org
User
Org
Demand
SupplyConsumption
Info
Syst
40
@APMG_Inter & @marksmalley
Demand
SupplyConsumption
Info
Syst
Demand
41
@APMG_Inter & @marksmalley
Business
Strategy
Business
Projects
Business
Operations
Information
Strategy
Functionality
M...
42
@APMG_Inter & @marksmalley
BiSL framework
Direct
information
strategy
Change
functionality
Support
users
Organize
infor...
43
@APMG_Inter & @marksmalley
BiSL framework
Planning and
resource management
Financial
management
Demand
management
Contr...
44
@APMG_Inter & @marksmalley
BiSL framework
Planning and
resource management
Financial
management
Contract
management
Ope...
45
@APMG_Inter & @marksmalley
BiSL framework
Planning and
resource management
Financial
management
Contract
management
Ope...
46
@APMG_Inter & @marksmalley
BiSL framework
Planning and
resource management
Financial
management
Contract
management
Ope...
47
@APMG_Inter & @marksmalley
BiSL framework
Planning and
resource management
Financial
management
Contract
management
Ope...
48
@APMG_Inter & @marksmalley
BiSL framework
Planning and
resource management
Financial
management
Contract
management
Ope...
49
@APMG_Inter & @marksmalley
BiSL framework
Planning and
resource management
Financial
management
Contract
management
Ope...
50
@APMG_Inter & @marksmalley
BiSL framework
Planning and
resource management
Financial
management
Contract
management
Ope...
51
@APMG_Inter & @marksmalley
Operation use of information
(systems)
Planning and
resource management
Financial
management...
52
@APMG_Inter & @marksmalley
Improvement, business cases & cost/benefit
mgmt
Contract
management
Planning and
resource ma...
53
@APMG_Inter & @marksmalley
Specs, procedures, acceptance &
transition
Planning and
resource management
Financial
manage...
54
@APMG_Inter & @marksmalley
Interfaces with the IT department
Planning and
resource management
Financial
management
Dema...
55
@APMG_Inter & @marksmalley
Strategic use of information and
IT
Planning and
resource management
Financial
management
De...
56
@APMG_Inter & @marksmalley
BiSL, the Business Information
Services Library
• BiSL describes the processes for the whole...
57
@APMG_Inter & @marksmalley
Summary
● Information is an increasingly important business asset that
deserves better manag...
58
@APMG_Inter & @marksmalley
BiSL helps…
Role Pain Cause
Business managers
Process owners
Business analysts
Information m...
59
@APMG_Inter & @marksmalley
Poll
Bottom line
Does BiSL fill a gap that other
frameworks cannot reach?
1.Yes
2.Partially
...
60
@APMG_Inter & @marksmalley
QUESTIONS & ANSWERS
61
@APMG_Inter & @marksmalley
More information
• APMG-International website:
– www.apmg-international.com
• ASL BiSL Found...
www.apmg-international.com
International
International
Find out more about us at our website:
www.APMG-International.com
T...
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The Flipside of IT - Introducing BiSL® - APMG-International Webinar

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Wednesday 23 January 2013 / 14:00 GMT / 15:00 CET
Presented by Mark Smalley, ASL BiSL Foundation

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Transcript of "The Flipside of IT - Introducing BiSL® - APMG-International Webinar"

  1. 1. www.apmg-international.com APMG-International Webinar The Flipside of IT Introducing BiSL® (the Business Information Services Library) Wednesday 23 January 2013 / 14:00 GMT / 15:00 CET Presented by Mark Smalley, ASL BiSL Foundation www.APMG-International.com
  2. 2. 2 @APMG_Inter & @marksmalley Agenda • Welcome & introduction – Machiel Cremer, Marketing Manager - Benelux, APMG-International • The Flipside of IT Introducing BiSL® – Mark Smalley, Ambassador, ASL BiSL Foundation • Q&A • More Information • Close
  3. 3. 3 @APMG_Inter & @marksmalley About APMG-International • Global Examination & Accreditation Institute • Official accreditation/qualification body for UK Cabinet Office PPM portfolio • Full portfolio of professional management qualifications • Accredit ATOs & ACOs (275+) • HQ in UK; Operational offices or formal representation in 11 countries • Over 17,000 examinations sat every month • Full details at www.APMG-International.com
  4. 4. 4 @APMG_Inter & @marksmalley Presenter • Mark Smalley • Ambassador at the ASL BiSL Foundation • Contributor to ASL & BiSL certification at APMG • Self-employed IT Management Consultant at Smalley.IT • Author of many ASL & BiSL papers and articles • Prolific speaker at international IT conferences • Opinionated ‘IT Paradigmologist’
  5. 5. 5 @APMG_Inter & @marksmalley IT ParadigmologistHappiness(%) Manager Program m er Consultant Paradigmologist Work is more fun than fun – Noël Coward
  6. 6. 6 @APMG_Inter & @marksmalley Oslo Stockholm Minneapolis / St Paul Bratislava London Bangkok Kuala Lumpur Singapore Gold Coast Copenhagen Malmö Dallas
  7. 7. 7 @APMG_Inter & @marksmalley Participants Where are you based? 1.UK 2.Europe 3.Americas 4.Australasia 5.Rest of the world Poll
  8. 8. 8 @APMG_Inter & @marksmalley Enterprise Participants Poll Bus. dept. IT dept. Ext. IT serv prov Consultant Trainer Customer Citizen Manuf. IT comp. Where do you work? (employed or contractor) 1.External IT service provider 2.IT department 3.Business department 4.Trainer/Consultant 5.Other
  9. 9. 9 @APMG_Inter & @marksmalley Summary ● Information is an increasingly important business asset that deserves better management ● The flipside of IT is ‘Business Information Management’: a crucial business responsibility that is often underpowered ● Effective BIM needs business knowledge, IT insight, soft skills and clear roles and responsibilities ● BiSL is a best practice process framework that addresses effective usage of information and IT services from a business (demand) perspective
  10. 10. 10 @APMG_Inter & @marksmalley BiSL helps… Role Pain Cause Business managers Process owners Business analysts Information managers Delays and costs, reputation damage, compliancy risks, missed revenue Poor (use of) information and technology Project managers Delayed sign-off, poor professional reputation IT deliverables not embedded in business processes IT (service) managers Front-line IT practitioners IT consultants Dissatisfied users / business, feeling misunderstood Misalignment of IT with the business
  11. 11. 11 @APMG_Inter & @marksmalley Duh
  12. 12. 12 @APMG_Inter & @marksmalley Increasingly complex & dynamic world Complex Stable Simple Stable Complex Dynamic Simple Dynamic Complexity Changeability
  13. 13. 13 @APMG_Inter & @marksmalley Information is more important than ever Complex Stable Simple Stable Complex Dynamic Simple Dynamic Complexity Changeability Inform ation for survival and success
  14. 14. 14 @APMG_Inter & @marksmalley Information is more important than ever Complex Stable Simple Stable Complex Dynamic Simple Dynamic Complexity Changeability Inform ation for survival and success Accurate customer records Competitive advantage from Big Data
  15. 15. 15 @APMG_Inter & @marksmalley Complexity Changeability Source:CapgeminiIMSurvey2012 Challenged organizations manage information better
  16. 16. 16 @APMG_Inter & @marksmalley ‘Business Information Management’ “The means by which an organization efficiently plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that information is identified and exploited to the fullest extent.1) It is a corporate responsibility that needs to be addressed and followed from the most senior levels of management to the front line worker. Organizations must be held and must hold their employees accountable to manage information appropriately and responsibly.2) ” Sources: 1) Queensland Government & 2) AIIM
  17. 17. 17 @APMG_Inter & @marksmalley ‘Business Information Management’ Goals: ●Ensure that the organisation is provided with the information that it needs ●Acquire and manage IT services effectively and efficiently, from a demand (business) perspective ●Ensure that the organisation uses information and IT effectively and efficiently
  18. 18. 18 @APMG_Inter & @marksmalley ‘Business Information Management’ Key questions for business directors: ●Are you spending the right amount of time and money on information (as opposed to other business assets)? ●Are you spending it well? ● Decision-making: are the right people taking well- informed decisions about important topics? ● Execution: do you have the relevant competences and relationships?
  19. 19. 19 @APMG_Inter & @marksmalley Business responsibilities ● Determine which information is required and which part will be automated ● Delegate the automated part to the IT department and/or external service providers ● Organize the non-automated part ● Ensure the quality of information ● Ensure effective and efficient usage of information (systems)
  20. 20. 20 @APMG_Inter & @marksmalley Business responsibilities ● Determine which information is required and which part will be automated ● Delegate the automated part to the IT department and/or external service providers…………………………………. ● Organize the non-automated part ● Ensure the quality of information ● Ensure effective and efficient usage of information (systems) ● Provide appropriate functionality ● Run information systems ● Support users ● Advise about the above IT responsibilities
  21. 21. 21 @APMG_Inter & @marksmalley Division of responsibilities Agree with these responsibilities? 1.All 2.Most 3.About half 4.Some 5.None Poll
  22. 22. 22 @APMG_Inter & @marksmalley Poll IT concerns What’s your organization’s highest IT priority? 1.Lowering cost of IT 2.Improving reliability of IT 3.Increasing speed of change of IT 4.Using IT to improve business efficiency 5.Using IT to improve business revenue
  23. 23. 23 @APMG_Inter & @marksmalley Top IT management concerns 2012 US 1.  Business productivity and cost reduction 2. = Business agility and speed to market 3.  IT and business alignment 4.  IT reliability and efficiency 5.  Business process re-engineering 6.  IT strategic planning 7.  Revenue generating IT innovations 8.  IT cost reduction 9.  Security and privacy 10.  Globalization 2011 US/EUR 4/3 2/1 1/1 6/4 3/5 5/7 9/- 10/6 8/8 -/- 2010 US/EUR 1/1 2/3 3/4 3/6 3/2 6/7 -/- 8/8 9/15 -/- Sources:SIM(US)&BITTI(EUR)
  24. 24. 24 @APMG_Inter & @marksmalley IT value chain Business Goals IT Benefits Business Benefits Profit IT Revenue Cost MoreBetter functionality Quicker TTM Fewer/shorter outages More flexible Cheaper More productive Cheaper Better Your IT initiative
  25. 25. 25 @APMG_Inter & @marksmalley Top IT mgmt concerns Business Goals IT Benefits Business Benefits Profit IT Revenue Cost MoreBetter functionality Quicker TTM Fewer/shorter outages More flexible Cheaper More productive Cheaper Better Your IT initiative 14 2 3 4 1. Business productivity & cost reduction 2. Business agility & speed to market 3. IT & business alignment 4. IT reliability & efficiency 5. Business process re- engineering 6. IT strategic planning 7. Revenue generating IT innovations 8. IT cost reduction 9. Security & privacy 10. Globalization 7 8 56 109
  26. 26. 26 @APMG_Inter & @marksmalley IT takes two to tango
  27. 27. 27 @APMG_Inter & @marksmalley
  28. 28. 28 @APMG_Inter & @marksmalley Business Information Management is often the weakest link
  29. 29. 29 @APMG_Inter & @marksmalley Complexity Changeability Source:CapgeminiIMSurvey2011-2012 Although challenged organizations manage information better…
  30. 30. 30 @APMG_Inter & @marksmalley …most are only in maturity phase 1 or 2 Gartner EIM model Source:CapgeminiIMSurvey2011-2012
  31. 31. 31 @APMG_Inter & @marksmalley Agree with these statements? 1.Business is the weakest link 2.IT is the weakest link 3.Both need equal improvement 4.Neither need much improvement Poll Relative strength of BIM
  32. 32. 32 @APMG_Inter & @marksmalley
  33. 33. 33 @APMG_Inter & @marksmalley Silver bullet surrogate ● Create awareness ● Earn mandate and recognition ● Success factor: visionary leadership ● Invest in soft skills (negotiation, networking) ● Clarify roles and responsibilities
  34. 34. 34 @APMG_Inter & @marksmalley BiSL, the Business Information Services Library Process framework, best practices, training & qualification (APMG) scheme, priSM accreditation, ITIL Complimentary Qualification, (free) publications and guidance, knowledge network ●Ensure that the organisation is provided with the information that it needs ●Acquire and manage IT services effectively and efficiently, from a demand (business) perspective ●Ensure that the organisation uses information and IT effectively and efficiently
  35. 35. 35 @APMG_Inter & @marksmalley History of BiSL 1997 Development of the FBM framework for BIM by the privatized Dutch Computer Center, RCC 2003 Rebranding of FBM as BiSL and transfer of stewardship to the ASL BiSL Foundation 2005 Formal launch of BiSL 2011 BiSL Foundation (BiSLF) recognized as priSM credential 2012 Second edition of BiSL (minor revisions) 2012 BiSLF recognized as ITIL Complementary Qualification The de facto standard for BIM in NL, usually with ASL for Application Management & ITIL for IT Infrastructure Mgmt
  36. 36. 36 @APMG_Inter & @marksmalley IT Paradigmologist at work
  37. 37. 37 @APMG_Inter & @marksmalley IT Paradigmologist at work
  38. 38. 38 @APMG_Inter & @marksmalley The big IT picture IT Org User Org Demand SupplyConsumption Info Syst
  39. 39. 39 @APMG_Inter & @marksmalley Guidance IT Org User Org Demand SupplyConsumption Info Syst
  40. 40. 40 @APMG_Inter & @marksmalley Demand SupplyConsumption Info Syst Demand
  41. 41. 41 @APMG_Inter & @marksmalley Business Strategy Business Projects Business Operations Information Strategy Functionality Management Usage Management IT Strategy IT Projects & Releases IT Operations Application Strategy Service Strategy Application Maintenance & Renewal Service Design & Transition Application Support Service Operation IT Services IT SupplyBusiness BiSL ASL ITIL BiSL ASL ITIL Bus. Info. Mgmt incl. IT Demand Mgmt
  42. 42. 42 @APMG_Inter & @marksmalley BiSL framework Direct information strategy Change functionality Support users Organize information management Manage information management
  43. 43. 43 @APMG_Inter & @marksmalley BiSL framework Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy Information strategy cluster Establish technological developments
  44. 44. 44 @APMG_Inter & @marksmalley BiSL framework Planning and resource management Financial management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy 44 Information strategy cluster Demand management Establish technological developments
  45. 45. 45 @APMG_Inter & @marksmalley BiSL framework Planning and resource management Financial management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy 45 Information strategy cluster Demand management Establish technological developments
  46. 46. 46 @APMG_Inter & @marksmalley BiSL framework Planning and resource management Financial management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy 46 Information strategy cluster Demand management Establish technological developments
  47. 47. 47 @APMG_Inter & @marksmalley BiSL framework Planning and resource management Financial management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy 47 Information strategy cluster Demand management Establish technological developments
  48. 48. 48 @APMG_Inter & @marksmalley BiSL framework Planning and resource management Financial management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy 48 Information strategy cluster Demand management Establish technological developments
  49. 49. 49 @APMG_Inter & @marksmalley BiSL framework Planning and resource management Financial management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy 49 Information strategy cluster Demand management Establish technological developments
  50. 50. 50 @APMG_Inter & @marksmalley BiSL framework Planning and resource management Financial management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy 50 Information strategy cluster Demand management Establish technological developments
  51. 51. 51 @APMG_Inter & @marksmalley Operation use of information (systems) Planning and resource management Financial management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Information strategy cluster Strategic supplier management Strategic info. partner management I-organization strategy I-organization strategy cluster Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management ManagementOperations Strategy Demand management Strategic user relationship management
  52. 52. 52 @APMG_Inter & @marksmalley Improvement, business cases & cost/benefit mgmt Contract management Planning and resource management Financial management Demand management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Information strategy cluster Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management ManagementOperations Strategy
  53. 53. 53 @APMG_Inter & @marksmalley Specs, procedures, acceptance & transition Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Information strategy cluster Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management ManagementOperations Strategy
  54. 54. 54 @APMG_Inter & @marksmalley Interfaces with the IT department Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Information strategy cluster Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management ManagementOperations Strategy End user support
  55. 55. 55 @APMG_Inter & @marksmalley Strategic use of information and IT Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Information strategy cluster Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management ManagementOperations Strategy
  56. 56. 56 @APMG_Inter & @marksmalley BiSL, the Business Information Services Library • BiSL describes the processes for the whole Business Information Management domain • You decide to which degree they need to be formalized and who is responsible for what • Free publications offer best practice guidance for process improvement • Consultancy, training & certification is available for a quality boost
  57. 57. 57 @APMG_Inter & @marksmalley Summary ● Information is an increasingly important business asset that deserves better management ● The flipside of IT is ‘Business Information Management’: a crucial business responsibility that is often underpowered ● Effective BIM needs business knowledge, IT insight, soft skills and clear roles and responsibilities ● BiSL is a best practice process framework that addresses effective usage of information and IT services from a business (demand) perspective
  58. 58. 58 @APMG_Inter & @marksmalley BiSL helps… Role Pain Cause Business managers Process owners Business analysts Information managers Delays and costs, reputation damage, compliancy risks, missed revenue Poor (use of) information and technology Project managers Delayed sign-off, poor professional reputation IT deliverables not embedded in business processes IT (service) managers Front-line IT practitioners IT consultants Dissatisfied users / business, feeling misunderstood Misalignment of IT with the business
  59. 59. 59 @APMG_Inter & @marksmalley Poll Bottom line Does BiSL fill a gap that other frameworks cannot reach? 1.Yes 2.Partially 3.No
  60. 60. 60 @APMG_Inter & @marksmalley QUESTIONS & ANSWERS
  61. 61. 61 @APMG_Inter & @marksmalley More information • APMG-International website: – www.apmg-international.com • ASL BiSL Foundation website: – www.aslbislfoundation.org/en • ASL BiSL Foundation on – http://www.linkedin.com/company/asl-bisl-foundation • ASL BiSL Foundation on @aslbisl, #aslbisl, #bisl • mark.smalley@aslbislfoundation.org & @marksmalley
  62. 62. www.apmg-international.com International International Find out more about us at our website: www.APMG-International.com THANK YOU FOR ATTENDING
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