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www.apmg-international.com         APMG-International Webinar          The Flipside of IT           Introducing BiSL®     ...
Agenda• Welcome & introduction  – Machiel Cremer, Marketing Manager - Benelux,    APMG-International• The Flipside of IT  ...
About APMG-International• Global Examination & Accreditation Institute• Official accreditation/qualification body for UK C...
Presenter•   Mark Smalley•   Ambassador at the ASL BiSL Foundation•   Contributor to ASL & BiSL certification at APMG•   S...
IT Paradigmologist                   Work is mo                                re fun than                                ...
Oslo       Bratislava            Kuala Lumpur   CopenhagenStockholm      London                  Singapore     MalmöMinnea...
Participants                                               PollWhere are you based?1.UK2.Europe3.Americas4.Australasia5.Re...
Participants                                                                      PollWhere do you work? (employed or cont...
Summary● Information is an increasingly important business asset that  deserves better management● The flipside of IT is ‘...
BiSL helps…Role                        Pain                        CauseBusiness managers           Delays and costs,     ...
Duh@APMG_Inter & @marksmalley                             11
Increasingly complex & dynamicworld                    Complex             Complex       Complexity    Stable             ...
Information is more important thanever                              In                    Complexfo for Complex           ...
Information is more important thanever                              In                    Complexfo for Complex           ...
Challenged organizations                                   manage information betterSource: Capgemini IM Survey 2012      ...
‘Business InformationManagement’“The means by which an organization efficiently plans, collects,organizes, uses, controls,...
‘Business InformationManagement’Goals:●Ensure that the organisation is provided with theinformation that it needs●Acquire ...
‘Business InformationManagement’Key questions for business directors:●Are you spending the right amount of time and money ...
Business responsibilities● Determine which information is required  and which part will be automated● Delegate the automat...
Business responsibilities                                               IT ● Determine which information is required and r...
Division of responsibilities                                                  PollAgree with these responsibilities?1.All2...
IT concerns                                                   PollWhat’s your organization’s highest IT priority?1.Lowerin...
Top IT management concerns                                  2012                                                2011   201...
IT value chain             Business Benefits            Business Goals                  Better                      More  ...
1.   Business productivity &                   9Top IT mgmt concerns                                           10         ...
IT takes two to tango            @APMG_Inter & @marksmalley                                         26
@APMG_Inter & @marksmalley                             27
Business InformationManagement is often the weakestlink           @APMG_Inter & @marksmalley                              ...
Although challenged organizations                                        manage information better…Source: Capgemini IM Su...
…most are only in maturity phase 1                                        or 2Source: Capgemini IM Survey 2011-2012       ...
Relative strength of BIM                                                PollAgree with these statements?1.Business is the ...
@APMG_Inter & @marksmalley                             32
Silver bullet surrogate● Create awareness● Earn mandate and recognition● Success factor: visionary leadership● Invest in s...
BiSL, the Business InformationServices LibraryProcess framework, best practices, training &qualification (APMG) scheme, pr...
History of BiSL1997   Development of the FBM framework for BIM by the       privatized Dutch Computer Center, RCC2003   Re...
IT Paradigmologist at work           @APMG_Inter & @marksmalley                                        36
IT Paradigmologist at work           @APMG_Inter & @marksmalley                                        37
The big IT picture        User             Demand               IT        Org                                   Org   Cons...
Guidance       User             Demand               IT       Org                                   Org  Consumption      ...
DemandConsumption                   Info                    Supply                   Syst              @APMG_Inter & @mark...
Bus. Info. MgmtBusiness     incl. IT Demand Mgmt                       IT Supply                                          ...
BiSL framework    Organize                                     Direct   information                                informa...
BiSL framework                           I-organization strategy cluster                                                In...
BiSL framework                                I-organization strategy cluster                                             ...
BiSL framework                                I-organization strategy cluster                                             ...
BiSL framework                                I-organization strategy cluster                                             ...
BiSL framework           I-organization strategy cluster                                                Information strate...
BiSL framework           I-organization strategy cluster                                                Information strate...
BiSL framework           I-organization strategy cluster                                                Information strate...
BiSL framework           I-organization strategy cluster                                                Information strate...
Operation use of information  (systems)                I-organization strategy cluster                                    ...
Improvement, business cases & cost/benefit                  mgmt                           I-organization strategy cluster...
Specs, procedures, acceptance &  transition               I-organization strategy cluster                                 ...
Interfaces with the IT department                           I-organization strategy cluster                               ...
Strategic use of information and  IT                       I-organization strategy cluster                                ...
BiSL, the Business InformationServices Library• BiSL describes the processes for the whole Business  Information Managemen...
Summary● Information is an increasingly important business asset that  deserves better management● The flipside of IT is ‘...
BiSL helps…Role                        Pain                        CauseBusiness managers           Delays and costs,     ...
Bottom line                                                   PollDoes BiSL fill a gap that otherframeworks cannot reach?1...
QUESTIONS & ANSWERS      @APMG_Inter & @marksmalley                                   60
More information• APMG-International website:   – www.apmg-international.com• ASL BiSL Foundation website:   – www.aslbisl...
www.apmg-international.comTHANK YOU FOR ATTENDING                    International   Find out more about us at our website...
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The Flipside of IT - Introducing BiSL

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With the relentless commoditization of IT, true competitive business advantage can only be derived from the creative application of IT. In other words, the power is shifting to the user community. But what guidance can users in the business follow to ensure that they get the most out of their investments? And how can IT professionals support them?

Most frameworks and standards focus on guidance for IT supply but BiSL, the Business Information Services Library, offers a process framework and best practices for IT demand and consumption. In this webinar you’ll learn how BiSL can help you get more business value out of IT.

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Transcript of "The Flipside of IT - Introducing BiSL"

  1. 1. www.apmg-international.com APMG-International Webinar The Flipside of IT Introducing BiSL® (the Business Information Services Library)Wednesday 23 January 2013 / 14:00 GMT / 15:00 CET Presented by Mark Smalley, ASL BiSL Foundation www.APMG-International.com
  2. 2. Agenda• Welcome & introduction – Machiel Cremer, Marketing Manager - Benelux, APMG-International• The Flipside of IT Introducing BiSL® – Mark Smalley, Ambassador, ASL BiSL Foundation• Q&A• More Information• Close @APMG_Inter & @marksmalley 2
  3. 3. About APMG-International• Global Examination & Accreditation Institute• Official accreditation/qualification body for UK Cabinet Office PPM portfolio• Full portfolio of professional management qualifications• Accredit ATOs & ACOs (275+)• HQ in UK; Operational offices or formal representation in 11 countries• Over 17,000 examinations sat every month• Full details at www.APMG-International.com @APMG_Inter & @marksmalley 3
  4. 4. Presenter• Mark Smalley• Ambassador at the ASL BiSL Foundation• Contributor to ASL & BiSL certification at APMG• Self-employed IT Management Consultant at Smalley.IT• Author of many ASL & BiSL papers and articles• Prolific speaker at international IT conferences• Opinionated ‘IT Paradigmologist’ @APMG_Inter & @marksmalley 4
  5. 5. IT Paradigmologist Work is mo re fun than fun – Noël CHappiness (%) o ward Paradigmologist er m am Co r nsu og Pr l Mana tan ger t @APMG_Inter & @marksmalley 5
  6. 6. Oslo Bratislava Kuala Lumpur CopenhagenStockholm London Singapore MalmöMinneapolis @APMG_Inter & @marksmalley / St Paul Bangkok Gold Coast Dallas 6
  7. 7. Participants PollWhere are you based?1.UK2.Europe3.Americas4.Australasia5.Rest of the world @APMG_Inter & @marksmalley 7
  8. 8. Participants PollWhere do you work? (employed or contractor)1.External IT service provider Consultant2.IT department Trainer3.Business department Ext.4.Trainer/Consultant IT serv5.Other prov Enterprise Manuf. IT Bus. Customer IT comp. dept. dept. Citizen @APMG_Inter & @marksmalley 8
  9. 9. Summary● Information is an increasingly important business asset that deserves better management● The flipside of IT is ‘Business Information Management’: a crucial business responsibility that is often underpowered● Effective BIM needs business knowledge, IT insight, soft skills and clear roles and responsibilities● BiSL is a best practice process framework that addresses effective usage of information and IT services from a business (demand) perspective @APMG_Inter & @marksmalley 9
  10. 10. BiSL helps…Role Pain CauseBusiness managers Delays and costs, Poor (use of)Process owners reputation damage, information andBusiness analysts compliancy risks, technologyInformation managers missed revenueProject managers Delayed sign-off, IT deliverables not poor professional embedded in reputation business processesIT (service) managers Dissatisfied users / Misalignment of ITFront-line IT practitioners business, feeling with the businessIT consultants misunderstood @APMG_Inter & @marksmalley 10
  11. 11. Duh@APMG_Inter & @marksmalley 11
  12. 12. Increasingly complex & dynamicworld Complex Complex Complexity Stable Dynamic Simple Simple Stable Dynamic Changeability @APMG_Inter & @marksmalley 12
  13. 13. Information is more important thanever In Complexfo for Complex Stable n r s Dynamic a m d ur ati su vi on Complexity cc va es l s Simple Simple Stable Dynamic Changeability @APMG_Inter & @marksmalley 13
  14. 14. Information is more important thanever In Complexfo for Complex Stable n r s Dynamic a m d ur ati Accurate su vi on customer Complexity cc va records es l s Competitive Simple Simple advantage from Stable Dynamic Big Data Changeability @APMG_Inter & @marksmalley 14
  15. 15. Challenged organizations manage information betterSource: Capgemini IM Survey 2012 Complexity Changeability @APMG_Inter & @marksmalley 15
  16. 16. ‘Business InformationManagement’“The means by which an organization efficiently plans, collects,organizes, uses, controls, disseminates and disposes of itsinformation, and through which it ensures that the value of thatinformation is identified and exploited to the fullest extent.1)It is a corporate responsibility that needs to be addressed andfollowed from the most senior levels of management to the frontline worker. Organizations must be held and must hold theiremployees accountable to manage information appropriately andresponsibly.2)”Sources: 1) Queensland Government & 2) AIIM @APMG_Inter & @marksmalley 16
  17. 17. ‘Business InformationManagement’Goals:●Ensure that the organisation is provided with theinformation that it needs●Acquire and manage IT services effectively and efficiently,from a demand (business) perspective●Ensure that the organisation uses information and ITeffectively and efficiently @APMG_Inter & @marksmalley 17
  18. 18. ‘Business InformationManagement’Key questions for business directors:●Are you spending the right amount of time and money oninformation (as opposed to other business assets)?●Are you spending it well? ● Decision-making: are the right people taking well- informed decisions about important topics? ● Execution: do you have the relevant competences and relationships? @APMG_Inter & @marksmalley 18
  19. 19. Business responsibilities● Determine which information is required and which part will be automated● Delegate the automated part to the IT department and/or external service providers● Organize the non-automated part● Ensure the quality of information● Ensure effective and efficient usage of information (systems) @APMG_Inter & @marksmalley 19
  20. 20. Business responsibilities IT ● Determine which information is required and responsibilities ● Provide which part will be automated appropriate ● Delegate the automated part to the IT functionality department and/or external service providers…………………………………. ● Run information ● Organize the non-automated part systems ● Ensure the quality of information ● Support users ● Ensure effective and efficient usage of information (systems) ● Advise about the above @APMG_Inter & @marksmalley 20
  21. 21. Division of responsibilities PollAgree with these responsibilities?1.All2.Most3.About half4.Some5.None @APMG_Inter & @marksmalley 21
  22. 22. IT concerns PollWhat’s your organization’s highest IT priority?1.Lowering cost of IT2.Improving reliability of IT3.Increasing speed of change of IT4.Using IT to improve business efficiency5.Using IT to improve business revenue @APMG_Inter & @marksmalley 22
  23. 23. Top IT management concerns 2012 2011 2010 US US/EUR US/EURSources: SIM (US) & BITTI (EUR) 1.  Business productivity and cost reduction 4/3 1/1 2. = Business agility and speed to market 2/1 2/3 3.  IT and business alignment 1/1 3/4 4.  IT reliability and efficiency 6/4 3/6 5.  Business process re-engineering 3/5 3/2 6.  IT strategic planning 5/7 6/7 7.  Revenue generating IT innovations 9/- -/- 8.  IT cost reduction 10/6 8/8 9.  Security and privacy 8/8 9/15 10.  Globalization -/- -/- @APMG_Inter & @marksmalley 23
  24. 24. IT value chain Business Benefits Business Goals Better More functionality Quicker TTM Better Revenue Fewer/shorter Profit outages Cheaper Cost Your ITinitiative More flexible More productive IT Cheaper IT Benefits @APMG_Inter & @marksmalley 24
  25. 25. 1. Business productivity & 9Top IT mgmt concerns 10 cost reduction 2 2. Business agility & speed to market Business Benefits Business Goals 3. IT & business alignment Better 4functionality More 7 4. IT reliability & efficiency Quicker TTM Better Revenue Fewer/shorter Profit 4 outages Cheaper 1 Cost Your6 IT 5 initiative More 5. Business process re- flexible 3 engineering 6. IT strategic planning More productive IT 8 7. Revenue generating IT innovations Cheaper 8. IT cost reduction 9. Security & privacy IT Benefits 10. Globalization @APMG_Inter & @marksmalley 25
  26. 26. IT takes two to tango @APMG_Inter & @marksmalley 26
  27. 27. @APMG_Inter & @marksmalley 27
  28. 28. Business InformationManagement is often the weakestlink @APMG_Inter & @marksmalley 28
  29. 29. Although challenged organizations manage information better…Source: Capgemini IM Survey 2011-2012 Complexity Changeability @APMG_Inter & @marksmalley 29
  30. 30. …most are only in maturity phase 1 or 2Source: Capgemini IM Survey 2011-2012 Gartner EIM model @APMG_Inter & @marksmalley 30
  31. 31. Relative strength of BIM PollAgree with these statements?1.Business is the weakest link2.IT is the weakest link3.Both need equal improvement4.Neither need much improvement @APMG_Inter & @marksmalley 31
  32. 32. @APMG_Inter & @marksmalley 32
  33. 33. Silver bullet surrogate● Create awareness● Earn mandate and recognition● Success factor: visionary leadership● Invest in soft skills (negotiation, networking)● Clarify roles and responsibilities @APMG_Inter & @marksmalley 33
  34. 34. BiSL, the Business InformationServices LibraryProcess framework, best practices, training &qualification (APMG) scheme, priSM accreditation,ITIL Complimentary Qualification, (free)publications and guidance, knowledge network●Ensure that the organisation is provided with theinformation that it needs●Acquire and manage IT services effectively and efficiently,from a demand (business) perspective●Ensure that the organisation uses information and ITeffectively and efficiently @APMG_Inter & @marksmalley 34
  35. 35. History of BiSL1997 Development of the FBM framework for BIM by the privatized Dutch Computer Center, RCC2003 Rebranding of FBM as BiSL and transfer of stewardship to the ASL BiSL Foundation2005 Formal launch of BiSL2011 BiSL Foundation (BiSLF) recognized as priSM credential2012 Second edition of BiSL (minor revisions)2012 BiSLF recognized as ITIL Complementary QualificationThe de facto standard for BIM in NL, usually with ASL for Application Management & ITIL for IT Infrastructure Mgmt @APMG_Inter & @marksmalley 35
  36. 36. IT Paradigmologist at work @APMG_Inter & @marksmalley 36
  37. 37. IT Paradigmologist at work @APMG_Inter & @marksmalley 37
  38. 38. The big IT picture User Demand IT Org Org Consumption Info Supply Syst @APMG_Inter & @marksmalley 38
  39. 39. Guidance User Demand IT Org Org Consumption Info Supply Syst @APMG_Inter & @marksmalley 39
  40. 40. DemandConsumption Info Supply Syst @APMG_Inter & @marksmalley 40
  41. 41. Bus. Info. MgmtBusiness incl. IT Demand Mgmt IT Supply IT StrategyBusinessStrategy Information Application Service Strategy Strategy Strategy BiSL ASL ITIL IT Projects & ReleasesBusiness Application Service FunctionalityProjects Management Maintenance Design & & Renewal Transition BiSL ASL ITIL IT OperationsBusiness Usage Application ServiceOperations Management Support Operation @APMG_Inter & @marksmalley IT Services 41
  42. 42. BiSL framework Organize Direct information information management strategy Manage information management Support Change users functionality @APMG_Inter & @marksmalley 42
  43. 43. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor-Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management Use management cluster Functionality management cluster 43
  44. 44. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor- Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management44 Use management cluster Functionality management cluster 44
  45. 45. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor- Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management45 Use management cluster Functionality management cluster 45
  46. 46. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor- Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management46 Use management cluster Functionality management cluster 46
  47. 47. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor- Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management47 Use management cluster Functionality management cluster 47
  48. 48. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor- Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management48 Use management cluster Functionality management cluster 48
  49. 49. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor- Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management49 Use management cluster Functionality management cluster 49
  50. 50. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor- Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management50 Use management cluster Functionality management cluster 50
  51. 51. Operation use of information (systems) I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor-Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management Use management cluster Functionality management cluster 51
  52. 52. Improvement, business cases & cost/benefit mgmt I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor-Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management Use management cluster Functionality management cluster 52
  53. 53. Specs, procedures, acceptance & transition I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor-Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management Use management cluster Functionality management cluster 53
  54. 54. Interfaces with the IT department I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor-Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management Use management cluster Functionality management cluster 54
  55. 55. Strategic use of information and IT I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor-Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management @APMG_Inter & @marksmalley Transition management Use management cluster Functionality management cluster 55
  56. 56. BiSL, the Business InformationServices Library• BiSL describes the processes for the whole Business Information Management domain• You decide to which degree they need to be formalized and who is responsible for what• Free publications offer best practice guidance for process improvement• Consultancy, training & certification is available for a quality boost @APMG_Inter & @marksmalley 56
  57. 57. Summary● Information is an increasingly important business asset that deserves better management● The flipside of IT is ‘Business Information Management’: a crucial business responsibility that is often underpowered● Effective BIM needs business knowledge, IT insight, soft skills and clear roles and responsibilities● BiSL is a best practice process framework that addresses effective usage of information and IT services from a business (demand) perspective @APMG_Inter & @marksmalley 57
  58. 58. BiSL helps…Role Pain CauseBusiness managers Delays and costs, Poor (use of)Process owners reputation damage, information andBusiness analysts compliancy risks, technologyInformation managers missed revenueProject managers Delayed sign-off, IT deliverables not poor professional embedded in reputation business processesIT (service) managers Dissatisfied users / Misalignment of ITFront-line IT practitioners business, feeling with the businessIT consultants misunderstood @APMG_Inter & @marksmalley 58
  59. 59. Bottom line PollDoes BiSL fill a gap that otherframeworks cannot reach?1.Yes2.Partially3.No @APMG_Inter & @marksmalley 59
  60. 60. QUESTIONS & ANSWERS @APMG_Inter & @marksmalley 60
  61. 61. More information• APMG-International website: – www.apmg-international.com• ASL BiSL Foundation website: – www.aslbislfoundation.org/en• ASL BiSL Foundation on – http://www.linkedin.com/company/asl-bisl-foundation• ASL BiSL Foundation on @aslbisl, #aslbisl, #bisl• mark.smalley@aslbislfoundation.org & @marksmalley @APMG_Inter & @marksmalley 61
  62. 62. www.apmg-international.comTHANK YOU FOR ATTENDING International Find out more about us at our website: www.APMG-International.com International
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