Increase Your Capability for Managing Change (v2)


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Presentation slides from APMG-International webinar on Change Management.

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Increase Your Capability for Managing Change (v2)

  1. 1. APMG-International Webinar Increase Your Capability for Managing Change 27 November 2013 / 13:00 GMT (London, UK) Presented by Melanie Franklin, Agile Change Management Limited
  2. 2. Agenda • Welcome & introduction – Mark Constable, Marketing Executive APMG-International • Increase Your Capability for Managing Change – Melanie Franklin, Agile Change Management Limited • Q&A • More Information • Close
  3. 3. About APMG-International • Global Examination & Accreditation Institute • Official accreditation/qualification body for Best Management Practice PPM portfolio • Extensive portfolio of professional management qualifications • 350+ Accredit training (ATO) and consulting (ACO) organizations with 1800+ approved trainers and consultants • Certify examination candidates; 18000+ exams per month • HQ in UK; operational offices or formal representation in 12 countries • Full details at
  4. 4. Your presenter… Melanie Franklin has a track record of excellence in project, programme and portfolio planning and delivery. She is the author of 6 books about project and change management and is writing her 7th book for newly appointed change managers. M oderator Mark Constable is a Marketing Executive at APMGInternational with over 7 years experience at the company.
  5. 5. Objectives Importance of change management Knowledge and skills Core elements of change management Contents of the Change Management Foundation and Practitioner course • Structure of the Change Management Foundation and Practitioner qualifications • • • • 5
  6. 6. Importance of change management 6
  7. 7. Increasing pace of change Less Less constants constants More More opportunities opportunities More More variables variables More More changes changes Shorter Shorter lifespan lifespan Less Less stability stability 7
  8. 8. Competitive advantage • BCS (Chartered Institute of IT) – 26% of respondents rated change management as the top skill for operational efficiency • CIPD – 47% of organisations have a leadership gap in leading and managing change • IBM 2012 Global CEO Study – 84% of organisations that outperform their peers in terms of revenue growth and profitability translate insights into action better than their peers 8
  9. 9. Business case for change capability Institute for Corporate Productivity Human Capital Survey 9
  10. 10. Knowledge and Skills 10
  11. 11. Required competencies and skills Methods & Methods & Structure Structure • • • • Strong business change focus Ability to create a Change Delivery culture Confident with ambiguity that comes from working within a Change environment Implement a change management process Delivery & Delivery & Implementation Implementation • • Analysis & Analysis & Planning Planning Delivering process change, workflow change & cultural change Driver of Change with strong ‘can do’ attitude • • • Business readiness planning Process re-engineering Conduct impact assessments Engagement & Engagement & Communication Communication • • • Experienced in building relationships and influencing stakeholders Identify change champions Facilitate stakeholder workshops 11
  12. 12. Project lifecycle Change lifecycle Deliverables Productivity / Efficiency / Customer service Time 12
  13. 13. Increasing professionalism 13
  14. 14. Core elements of change management 14
  15. 15. Change management lifecycle Understand Clarify the reasons for the change and use this to motivate and persuade people that the Vision and ‘Blueprint’ for change is viable and beneficial Plan Create a coherent and consistent ‘roadmap’, establish an effective governance structure and create a set of action plans for achieving the change Implement Establish and manage the successful implementation of the change projects and related activities Embed Deliver and make sustainable the required outcomes from the change and ensure full benefits realisation 15
  16. 16. The experience of change Sources: Kubler Ross (1969), Adam, Hayes, Hopson (1976) 16
  17. 17. Creating intrinsic motivation autonomy talents meaningfulness enthusiasm motivation participation 17
  18. 18. Course details 18
  19. 19. Course content Individual change Team change Organisational change Leading change 19 19
  20. 20. Foundation & Practitioner Course Route Map Approaches to change Change Context Leadership styles Organisational approaches Leadership roles Change readiness Leadership phases Organisational metaphors Emotional intelligence Complex change tools Stakeholder engagement Personality and change Supporting individuals Individuals and teams Foundation Examination Strategic change Coaching Action learning Team effectiveness Leadership for teams Listening and feedback Facilitation Practitioner Examination 20 20
  21. 21. Examination information Foundation Duration Practitioner One hour Three hours No. of questions 60 questions 4 questions divided into parts Question type Multi-choice Multi-choice, Multiple Response, Matching, Assertion/Reason Style Closed book Pass mark 50% Open book 50% 21
  22. 22. More Information • APMG-International website: – • APMG’s Change Management qualification scheme – • Making Sense of Change Management (recommended reading) – • Melanie 07960 995262 @ APMG_Inter Melanie Franklin AgileCM @AgileMelanie