Knowledge Management & Social Learning

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December 13, 2012 Central PA ASTD session.

December 13, 2012 Central PA ASTD session.

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  • 1. WI-FI ACCESSSSID: GuestUsername: Last name first initial (all lower case)Password: Password1
  • 2. ASTD December 13, 2012 6:30 PM – 7:45 PM
  • 3. • Name• What do you do?• Where do you do it?• Why are you here?
  • 4. How To Vote via Texting 1. Standard texting rates only (worst case US $0.20)TIPS 2. We have no access to your phone number 3. Capitalization doesn’t matter, but spaces and spelling do
  • 5. How To Vote via PollEv.comTIP Capitalization doesn’t matter, but spaces and spelling do
  • 6. KM COMPARED TO TRAINING & PERFORMANCESUPPORT Generic & Specific & Comprehensive Focused Training Knowledge Performance Support ManagementPurpose To instruct To inform To guide performance directlyInterruption of Requires interruption to Requires less interruption Less interruption from workWork participate than training (should aim to be integrated with work tasks)How Users Program defines User defined Task at hand defines what theLearn content and instruction tool doesGoal To transfer knowledge To be a resource for users To assist performance or or skill completion of a task
  • 7. WHAT IS KNOWLEDGE? This is what we really need to leverage in order to have the greatest impact on the organization. http://www.indiaeducation.net/Management/Streams/Knowledge-Management.aspx
  • 8. WHAT IS KNOWLEDGE MANAGEMENT?Knowledge management (KM) is the management of intellectual capital…and the processes of creating, gathering, organizing, collecting, leveraging, and using intellectual capital…to improve organizations and the people in them.
  • 9. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal  Environment, Audience, Goal Corporate Culture  Metrics , Specific Inputs  Technology for collection and output Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory
  • 10. INFORMATION ARCHITECTURE• Intranet, Extranet, Internet , Cloud• Collaboration• Knowledge Bases• SystemsIf you build it, will they use it and will it be useful?
  • 11. USABILITY• Access• Navigation• Search• Retrieve & Use• Connect• Collaborate• Engage
  • 12. ADULT LEARNING THEORYTime independentRelevant (WIIFM)IndividualizedSocial
  • 13. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal Corporate Culture Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory
  • 14. Strategy GoalCompetitive Advantage Respond _% faster to _ Quality of Information Reduce mistakes by ___ Staff morale Reduce downtime by ___
  • 15. CORPORATE CULTUREChange ManagementAttitude of ManagementRewards and IncentivesKM Support
  • 16. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal Corporate Culture Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory
  • 17. INPUTS & TECHNOLOGY• Metrics• Business Process Analysis• Knowledge Audit• System Analysis
  • 18. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal Corporate Culture Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory
  • 19. KNOWLEDGE MANAGEMENT• Policies• Processes• Leaders• Technology• Training
  • 20. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal Corporate Culture Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory
  • 21. TECHNOLOGY , OUTPUTS AND ACTIVITIES• Real-time, quality information available to people who need it, when they need it• Knowledge of organization depth and scope• Connecting groups of people with systems and applications• Collaboration and the ability to connect people• Nature of expertise and access to experts/expertise• Employee access to communities of practice to post issues, solve problems, or discuss key topics
  • 22. WHY KM AND SOCIAL LEARNING?Knowledge management is the Social Learning occurs when peoplemanagement of intellectual learn with and from others. It cancapital… happen in person, but in today’s L&D vernacular, it primarily refers toand the processes of creating, the use of learning via social mediagathering, organizing, collecting, technologies, such as discussionleveraging, and using intellectual forums, blogs, and wikis.capital… Social learning centers more onto improve organizations and the information sharing, collaboration,people in them. and co-creation than to formal instruction.
  • 23. SOCIAL LEARNING Work Collab. Blogs Comm. Social Shared Bookmarks Workspace Tools Shared Peer Rating Media Social Virtual Networking Environs Mobile/Loc Technology
  • 24. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal Corporate Culture Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory
  • 25. EXAMPLES/IDEASWikisDigital QuiltSAS Case StudyIntronetworks
  • 26. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal Corporate Culture Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory
  • 27. AFTER ACTION REVIEW METHODOLOGY• Purpose and Benefits• Process• Data Collection and Analysis• Outcomes & Actions
  • 28. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal Corporate Culture Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory
  • 29. ASTD December 13, 2012 6:30 PM – 7:45 PM