Resident Retention Rehab - The Cure For Reluctant Renewals
by Multifamily Insiders on Jul 22, 2010
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"The staff was so great when I was renting here, but I haven't heard from them since! And now they want me to renew my lease?" This webinar will provide insights and strategies you can implement today ...
"The staff was so great when I was renting here, but I haven't heard from them since! And now they want me to renew my lease?" This webinar will provide insights and strategies you can implement today to increase resident retention, boost net operating income, and minimize dissatisfaction in surprisingly easy ways!
This was a free webinar originally recorded on July 21st at 2pm ET (11am PT), where you will learn:
* How to tweak your leasing presentation to demonstrate value for each individual prospect
* What one maintenance turnover practice to implement to achieve the perfect move-in experience
* Who really sets the stage for successful service request resolution
* When to check in with your residents to dramatically increase renewal likelihood
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Since the mid 1980s Doug Miller, President of SatisFacts Research, has been involved with the marketing, research and training functions for over one million units nationwide. Doug is the multifamily industry's leading authority on resident satisfaction research and retention - surveying hundreds of thousands of residents nationally to determine what is impacting satisfaction and the likelihood to renew...and how to use this information to reduce controllable turnover.
Jen Piccotti, VP - Consulting Services Group, has over a decade of resident loyalty and process efficiency experience. A noted author and keynote speaker in the multifamily industry, she has served as chair of the Service Quality Division for the American Society for Quality (ASQ), and has been MC for their Annual Service Quality Conference for several years running.
This webinar would not be possible without the support of our amazing sponsors, Property Solutions and CallSource!
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