SmartCloud Enterprise+


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IBM SmartCloud Enterprise+ is a fully managed, security-rich and production-ready cloud environment designed to ensure enterprise-class performance and availability. SCE+ offers complete governance, administration and management control along with service-level agreements (SLAs) to align specific business and usage requirements. SCE+ is built with enterprise-class IBM hardware and software, helping to reduce need to invest in additional capital. It's deployed in data centers around the world to help provide global reach with local control.

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SmartCloud Enterprise+

  1. 1. © 2013 IBM CorporationIBM SmartCloud™ Enterprise+Managed Cloud InfrastructureAndrzej Osmak, Cloud Solution Leader, IBM GTS, GSDC PolandMay 2013
  2. 2. © 2013 IBM CorporationManaged Cloud InfrastructureAgenda• Introduction to Cloud Computing• SmartCloud Enterprise+ Technical Overview• Next steps• Q&A
  3. 3. © 2013 IBM CorporationManaged Cloud InfrastructureThere are three ways to acquire IT capabilitiesCloud computing is a new delivery andconsumption model or methodologyspanning all 3 ways.Software, hardwareand servicesPre-integrated systemsand appliancesProvided asservices
  4. 4. © 2013 IBM CorporationManaged Cloud InfrastructureWhat is different about cloud computing?With cloud computingWithout cloud computingVirtualized resourcesAutomated servicemanagementStandardized servicesLocationindependentRapid scalabilitySelf-serviceSoftwareHardwareStorageNetworkingSoftwareHardwareStorageNetworkingSoftwareHardwareStorageNetworkingNote: Elements of cloud computing taken from NIST, Gartner, Forrester and IDC cloud computing definitions
  5. 5. © 2013 IBM CorporationManaged Cloud InfrastructureIT benefits from cloud computing are realTest provisioning Weeks MinutesChange management Months Days/hoursRelease management Weeks MinutesService access Administered Self-serviceStandardization Complex Reuse/shareMetering/billing Fixed cost Variable costServer/storage utilization 10–20% 70–90%Payback period Years MonthsSOURCE: Based on IBM and client experience.Increasingspeed andflexibilityReducingcostsResults from IBM cloud computing engagements
  6. 6. © 2013 IBM CorporationManaged Cloud InfrastructureWorkloads may be at different levels of readiness for cloud
  7. 7. © 2013 IBM CorporationManaged Cloud InfrastructureThere is a spectrum of deployment options for cloud computingPrivate PublicHybridIT capabilities are provided “as aservice,” over an intranet, within theenterprise and behind the firewallInternal and external service deliverymethods are integratedIT activities / functions areprovided “as a service,” overthe InternetThird-partyoperatedThird-party hostedand operatedEnterprisedata centerEnterprisedata centerPrivate cloud Hosted privatecloudManagedprivate cloudEnterpriseShared cloudservicesAEnterpriseBPublic cloudservicesAUsersB
  8. 8. © 2013 IBM CorporationManaged Cloud InfrastructurePublic and Private Clouds are preferred for different workloadsDatabase- and application-orientedworkloads emerge as most appropriateData mining, text mining, or other analyticsSecurityData warehouses or data martsBusiness continuity and disaster recoveryTest environment infrastructureLong-term data archiving/preservationTransactional databasesIndustry-specific applicationsERP applicationsInfrastructure workloadsemerge as most appropriateAudio/video/Web conferencingService help deskInfrastructure for training and demonstrationWAN capacity, VOIP InfrastructureDesktopTest environment infrastructureStorageData center network capacityServerSource: IBM Market Insights, Cloud Computing Research, July 2009. n=1,090Top public workloadsTop private workloads
  9. 9. © 2013 IBM CorporationManaged Cloud InfrastructureClients interviewed significantly prefer private clouds over public orhybrid cloudsOverall, how appealing are the public, private andhybrid delivery models for your company?64%30%PublicPrivate64%38%HybridPrivateSource: IBM Market Insights, Cloud Computing Research, July 2009. n=1,090Public vs. Private trade-off considerationsBenefitsIncreased SpeedLower CostSecurityInsecure or incomplete data deletionIsolation failureMalicious InsidersManagement infrastructure compromiseGovernanceResiliencyLevel and source of supportArchitectural & management controlComplianceCustomization / specialization
  10. 10. © 2013 IBM CorporationManaged Cloud InfrastructureAgenda• Introduction to Cloud Computing• SmartCloud Enterprise+ Technical Overview• Next steps• Q&A
  11. 11. © 2013 IBM CorporationManaged Cloud InfrastructureIBM SmartCloud family - one of the broadest bases of cloudsolutions in the marketIBM SmartCloud Foundation IBM SmartCloud Services IBM SmartCloud SolutionsApplication ServicesIBMServicesPartnerServicesClient DefinedServicesApplicationLifecycleApplicationResourcesApplicationEnvironmentsApplicationManagementIntegrationEnterprise Enterprise+InfrastructureplatformManagementand supportAvailability andperformanceSecurity Paymentand billingPlatform as a Service TechnologiesInfrastructure as a Service TechnologiesInfrastructurePlatformUsage andAccountingAvailability andPerformanceManagementand AdministrationSecurity andComplianceApplicationLifecycleApplicationResourcesApplicationEnvironmentsApplicationManagementIntegrationPlatform as a Service TechnologiesInfrastructure as a Service TechnologiesInfrastructurePlatformUsage andAccountingAvailability andPerformanceManagementand AdministrationSecurity andComplianceApplicationLifecycleApplicationResourcesApplicationEnvironmentsApplicationManagementIntegrationApplicationLifecycleApplicationResourcesApplicationEnvironmentsApplicationManagementIntegrationInfrastructureplatformManagementand administrationAvailability andperformanceSecurity andcomplianceUsage andaccountingPlatform as a service technologiesInfrastructure as a service technologiesBusiness process as a serviceSoftware as a serviceBusiness analyticsand optimizationSocial businessSmarter citiesSmarter commerceBusiness process as a serviceSoftware as a servicePlatform as a serviceInfrastructure as a serviceDesign Deploy ConsumeCommitment to open standards and a broad ecosystemIBM SmartCloud
  12. 12. © 2013 IBM CorporationManaged Cloud InfrastructureSCE+ supports enterprise-class workloads and includes a full suite ofmanaged servicesIBM SmartCloud Enterprise+Management, supportand deploymentSecurityand isolationAvailability andperformanceTechnologyplatformPayment andbillingDedicated cloudEnterprise+Shared cloud servicesEnterprise+B BA• Shared or dedicated managed environments• Shared management environments• Standard set of software images (operatingsystem, middleware, databases) offered infixed sizes and SLA packages• Cloud-based IT Infrastructure Library (ITIL)processes such as image lifecyclemanagement, asset and licensemanagement and configuration management• Architecture designed to support workloadsrequiring a highly available infrastructure• High-speed Tier 1 storage option
  13. 13. © 2013 IBM CorporationManaged Cloud InfrastructureA self-service web portal is designed to provide more rapid accessto the IBM SmartCloud Enterprise+ environmentYou activate your service through the client portal.ClientportalCapacity(server andstorage)ServicecategorySoftwareimageManagedservicesExampleCapacity Service category Software image Managed services64-bit IBM System x®virtual machine8 central processingunit, 16 gigabytes (GB)random accessmemory (RAM),384 GB storage99.5 Silver service-levelagreement24-hour servicerequest fulfillmentRHEL Linux 5.4IBM DB2® EnterpriseEdition v9.7.1Operating system
  14. 14. © 2013 IBM CorporationManaged Cloud InfrastructureIBM SmartCloud Enterprise+ can offer virtual machine capacityoptions for both the x86 and IBM Power Systems platformsx86options32-bit configurations 64-bit configurationsSmall Med Large Small Med Large XLVirtual CPUs 1 2 4 1 2 4 8Virtual memory (gigabytes) 1 2 4 2 4 8 16Instance storage(gigabytes)64 128 192 64 128 192 384IBM Power Systems™options64-bit configurationsSmall Med Large XL JumboVirtual CPUs 1 2 4 8 16Virtual memory (gigabytes) 2 4 8 16 32Instance storage(gigabytes)64 128 192 384 512
  15. 15. © 2013 IBM CorporationManaged Cloud InfrastructureOur solution includes the following service quality levels that helpenhance flexibility and increase return on investmentPackageVirtual machine(VM) availabilityservice-levelagreementInfrastructure servicesBronze 98.5%• 32-bit and 64-bit IBM System x® – Microsoft Windowsand Linux• 64-bit IBM Power Systems™ – IBM AIX®• Predefined selectable VM sizes (vCPU1, memory, storage)• 24-hour service-request fulfillment goalSilver 99.5%• Bronze services plus VM mobility within a virtual cluster• 24-hour service-request fulfillmentGold 99.7%• Silver services plus automated restart on VM failure• 48-hour total service-request fulfillment goalPlatinum 99.9%• Gold services plus storage replication across differentphysical storage devices• 72-hour total service-request fulfillment goal1vCPU – virtual central processing unit
  16. 16. © 2013 IBM CorporationManaged Cloud Infrastructure•Steps for creation of a virtual machine (VM) in SmartCloud Enterprise+:– Customer request of VM through the cloud web portal– Virtual machine – virtual resource provisioning of server and storage resources– Execution of automated tooling for preparation of operating system. Examples:•Patching operating system (OS) to current levels•Install, configure and test agents (for example, monitoring and backup)•Security scans– Registration into management tools. Examples:•Asset – VM and installed software•ID and password – maintain password policy including revalidation•Compliance – contain records of full compliance to security policies and standards– Verification by IBM Delivery Executive and turn over to customer for useIBM SmartCloud Enterprise+ can deliver a more robust cloudenvironment in hours, based on our experience in automationMore than 70tasks areautomated andauditable.ClientportalVM provisioningOSconfigurationRegistration VerificationSmartCloud Enterprise+ unique
  17. 17. © 2013 IBM CorporationManaged Cloud InfrastructureIBM SmartCloud Enterprise+ provides a standardized set of operatingsystem and software images to help reduce complexity and costThese software images can be made available for the appropriate operating systems:• x86 operating system (VMWare)Red Hat Enterprise Linux 5.4 and 5.6 (32 and 64 bit)Microsoft Windows Server 2003 R2 Standard and Data Center Editions (32 and 64 bit)Microsoft Windows Server 2008 R2 Standard and Data Center Editions (64 bit)• IBM Power Systems™ operating system (IBM PowerVM®)IBM AIX® 6.1IBM and non-IBM software can be included in the service catalog at your request:• IBM DB2®• IBM WebSphere® MQ• Apache Tomcat• IBM WebSphere Application Server• Microsoft Internet Information Server (onWindows OS only)• Microsoft SQL Server (on Windows OS only)• Oracle 10 and 11g (on AIX OS only)• Oracle Weblogic (on AIX OS only)
  18. 18. © 2013 IBM CorporationManaged Cloud InfrastructureThe SmartCloud Enterprise+ environment is supported by acomprehensive set of managed services and toolsMonitoring and management ofoperating systems (OS)ITIL-based managed servicesenable more consistent andefficient service managementSupporting managed servicesto enable additionalmanagement and resiliencyMonitoring and patchmanagement of OS componentsAntivirus on MicrosoftWindows OS Accountingof software licensesOS-level security and compliance– Security policymanagement andcompliance supportBase audit support for theenvironment and regulatoryprogram managementService catalogService request – activation anddeactivation (SA&D)Incident, problem and changemanagementEvent managementConfiguration managementAsset managementManagement above theoperating system (such asdatabase and middleware)– Monitoring and responseto alerts– Patch managementVulnerability management for themanaged environment– Scanning using IBMsecurity services– Response to alertsand events
  19. 19. © 2013 IBM CorporationManaged Cloud InfrastructureIBM SmartCloud Enterprise+ brings production storage capabilitiesto a cloud environmentStorage capabilities include:– 1 storage tier: block-based, enterprise-grade, high performance storage area network(SAN) – San Volume Controller (SVC)+ IBM XIV® Storage System– 4 virtual machine storage sizes• Small (64 gigabytes [GB]), medium (128 GB), large (192 GB)• and extra large (384 GB)– Additional storage can be allocated in 32-GB increments– Redundant fibre channel SAN storage infrastructure– Scheduled and ad hoc local data protection and backups– Offsite tape media storage and encryption for clients whowant operational backup– Data replication for frame level redundancy*– Use of advanced storage management tools from IBM Researchto provide better capacity planning and storage placement• SPARK – Analytics for SVC provision and planning• SAGE – Automated Information lifecycle management policy engine*Platinum service-level agreement only
  20. 20. © 2013 IBM CorporationManaged Cloud InfrastructureIBM SmartCloud Enterprise+ also includes networking options tosupport your environmentNetworking capabilities include:• Redundant 10 GBps local area network (LAN)• Multi virtual local area network (VLAN)• Virtual private network (VPN) over Internet and/orSite-to-Site VPN or dedicated network connection• Optional AT&T VPN*• Managed firewall• Dedicated network intrusion• Static IP addresses on customer’s network• Software load balancer (IBM WebSphere® Edge)• 3 network interface cards: customer, IBM administrationand backup• Customer network traffic segmented using secure VLANs*This solution is scheduled for availability in the US in first quarter 2013 with plans for availability in Europe in the secondhalf of 2013. Plans are subject to change.
  21. 21. © 2013 IBM CorporationManaged Cloud InfrastructureAgenda• Introduction to Cloud Computing• SmartCloud Enterprise+ Technical Overview• Next steps• Q&A
  22. 22. © 2013 IBM CorporationManaged Cloud InfrastructureNext stepsView the video, Introduction to SmartCloud Enterprise+Read the white paper, Choice and ControlVisit the website on
  23. 23. © 2013 IBM CorporationManaged Cloud InfrastructureAgenda• Introduction to Cloud Computing• SmartCloud Enterprise+ Technical Overview• Next steps• Q&A
  24. 24. © 2013 IBM CorporationManaged Cloud InfrastructureThank you for your time today.Contact:Andrzej OsmakCloud Solution LeaderIBM GTS, GSDC
  25. 25. © 2013 IBM CorporationManaged Cloud InfrastructureTrademarks and notes• Legal Disclaimer• © IBM Corporation 2013• IBM, the IBM logo,, AIX, DB2, IBM SmartCloud, Power Systems, Power VM, pSeries, System x, Tivoli, WebSphere, XIV and xSeries areregistered trademarks, and other company, product or service names may be trademarks or service marks of International Business MachinesCorporation in the United States, other countries, or both. A current list of IBM trademarks is available on the web at “Copyright and trademarkinformation” at• Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.• ITIL is a registered trademark, and a registered community trademark of The Minister for the Cabinet Office, and is registered in the U.S. Patent andTrademark Office.• IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office ofGovernment Commerce.• Other company, product and service names may be trademarks or service marks of others.• References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.• THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUTANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.• The client is responsible for ensuring compliance with laws and regulations applicable to it. IBM does not provide legal advice or represent or warrantthat its services or products will ensure that the client is in compliance with any law or regulation.
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