Introduction, Nr. 1                      www.bugasi-labs.com                      (Prof. Dr. Roland Böttcher)
First hand experience     provides substantial insights     • ITIL Foundation classroom teaching may provide necessary kno...
ITIL Processes covered         by Fort Fantastic                                         • Supplier Management            ...
The Scenario: Fun Park• Operating in summer months  from April to September• 14 Attractions,• 5.500 Visitors daily• Entran...
Seminar Structure                                           1h                       4h                                   ...
Park Manager                                                                                   Operating                  ...
Introduction, Nr. 7                      www.bugasi-labs.com                      (Prof. Dr. Roland Böttcher)
Control Room                                                                     Operating Business                       ...
The DashboardIntroduction, Nr. 9                         www.bugasi-labs.com                         (Prof. Dr. Roland Böt...
Didactical Approach                                                          Challenge                              Diffic...
• 150 Activity Cards are  available• Efficiency varies on a scale  from     -10 to + 10.                                 A...
NEW COMPLEXITY LEVEL                                                                         Attractions are integral part...
Introduction, Nr. 13                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Unique Fort Fantastic Features               Each Gaming option has a clearly                 defined bottom line impact  ...
Learning Objectives                                                                                        Target         ...
Introduction, Nr. 16                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Introduction, Nr. 17                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Introduction, Nr. 18                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Introduction, Nr. 19                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Knowledge DatabaseIntroduction, Nr. 20                             www.bugasi-labs.com                             (Prof. ...
Introduction, Nr. 21                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Introduction, Nr. 22                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Upcoming SlideShare
Loading in …5
×

ITIL Simulation Fort Fantastic

612 views
487 views

Published on

contact info@bugasi-labs.com for details or an indivdual webex/skype walkthrough

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
612
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
8
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

ITIL Simulation Fort Fantastic

  1. 1. Introduction, Nr. 1 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  2. 2. First hand experience provides substantial insights • ITIL Foundation classroom teaching may provide necessary knowledge transfer but rarely firm convictions to change operational routines • Compared to “tell & test” teaching, Fort Fantastic provides a fun way to get people understand what ITIL is, why it is necessary and to appreciate the benefits. • Fort Fantastic illustrates challenges of operating a technical infrastructure in a real life situation • Practical experience and positive encounter helps to establish broad organizational support and overcome resistance to change Feedback from Otto Betz “Fort Fantastic gave me a better (T-Systems GmbH, Germany, understanding ITIL than the entire ITIL September 2010) Foundation classroom course!”Introduction, Nr. 2 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  3. 3. ITIL Processes covered by Fort Fantastic • Supplier Management not • Service Catalog Management in Focus • Request Fulfilment • Access Management • Change and Release Management Covered • IT Financial Management • Transition Planning • Service Desk, Incident, Problem, Event Strong Management • Service Level Management • Capacity, Availability Management Focus • Configuration Management • Continuity Management • Continual Service ImprovementIntroduction, Nr. 3 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  4. 4. The Scenario: Fun Park• Operating in summer months from April to September• 14 Attractions,• 5.500 Visitors daily• Entrance fee 16,-• Customer Satisfaction: 75%• Margin P0: appr. 10%• Teams: (3-9 participants)• Capacity: 1-4 Teams per session• Team Responsibility: Operational Management/Restoration of failuresIntroduction, Nr. 4 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  5. 5. Seminar Structure 1h 4h 1h Briefing Simulation Debriefing Standard (1 Day Seminar) Enable participants: Ensure sustainable • Introduction of the learning outcomes: Rd 1 Rd ... Rd scenario 2 6 • What was • Rules REFLEX ION experienced? Overall • Material • How does that relate Group to Reality? • Logic Discussion • What can be taken away? • How to proceed to improve? •…Introduction, Nr. 5 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  6. 6. Park Manager Operating Business Technical Support Process Owner Control Room Error Message Solution CodeIntroduction, Nr. 6 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  7. 7. Introduction, Nr. 7 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  8. 8. Control Room Operating Business Room Divider Room Divider Technical Support Room Divider Operating Business Room DividerWI-FI Router Technical Support Control Room Introduction, Nr. 8 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  9. 9. The DashboardIntroduction, Nr. 9 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  10. 10. Didactical Approach Challenge Difficul Curve ty Level of Team Task ... Dashboard No. of Rounds Self-induced On-going Real-time Learning Performance Transparency on the Teamlevel Continual Improve- mentIntroduction, Nr. 10 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  11. 11. • 150 Activity Cards are available• Efficiency varies on a scale from -10 to + 10. Activity Card• The right Activity Card in the right situation ...• System entry (by no.) is done by Control Room Introduction, Nr. 11 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  12. 12. NEW COMPLEXITY LEVEL Attractions are integral part of infrastructure layers (e.g. Power Distribution) L2 P0 Y1 T-Rex is T3 connected to the node Y1. C9 T6 K5 J7 Stromverteilungsplan (PDS)Introduction, Nr. 12 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  13. 13. Introduction, Nr. 13 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  14. 14. Unique Fort Fantastic Features Each Gaming option has a clearly defined bottom line impact Learning Success Dashboard provides real-time Visibility of Cause transparency of results Experimental and Effect Learning Different teams compete under comparable conditions Competition & Fun Day wise simulation of periods Pressure & Drive Interesting & challenging scenario Motivation & Engagement Role based interaction TeambuildingIntroduction, Nr. 14 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  15. 15. Learning Objectives Target  Understanding the need for Process Audience Management  Antecedents of task-related All levels of communication Learning employees  Challenges connected with team who actively Outcomes of leadership participate in teams FF – Seminars  Methods to handle interfaces of and/or experience administrative processes the need for include effective task-  Value of IT Service Management related  Benefits resulting from adopting Best communication in Practice Frameworks (ISO 20000, business processes ITIL, MOF, Cobit) Industries Information Health Telecom Trans- Financials Energy Technology Care Services portationIntroduction, Nr. 15 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  16. 16. Introduction, Nr. 16 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  17. 17. Introduction, Nr. 17 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  18. 18. Introduction, Nr. 18 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  19. 19. Introduction, Nr. 19 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  20. 20. Knowledge DatabaseIntroduction, Nr. 20 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  21. 21. Introduction, Nr. 21 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  22. 22. Introduction, Nr. 22 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)

×