101 Ways to Improve Your Communication Skills  Presented by Catherine Jaggard Reno, Nevada  January 10, 2006
Objectives <ul><li>Communication </li></ul><ul><li>Techniques </li></ul><ul><li>Listening </li></ul><ul><li>Speaking and L...
Communication <ul><li>Speaking </li></ul><ul><ul><li>Know what you want to say </li></ul></ul><ul><ul><li>Control Fear </l...
Communication <ul><li>Techniques </li></ul><ul><ul><li>Define Acronyms </li></ul></ul><ul><ul><li>Reduce Jargon </li></ul>...
Communication <ul><li>Techniques -continued </li></ul><ul><ul><li>Eliminate Audible Pauses </li></ul></ul><ul><ul><li>Enun...
Communication <ul><li>Techniques -continued </li></ul><ul><ul><li>Pause </li></ul></ul><ul><ul><li>Speak more slowly </li>...
Communication <ul><li>Listening </li></ul><ul><ul><li>Prepare to Listen </li></ul></ul><ul><ul><li>Focus on the Speaker </...
Communication <ul><li>Speaking and Listening </li></ul><ul><ul><li>Ask Questions  </li></ul></ul><ul><ul><li>Avoid Daydrea...
Speaking and Writing <ul><li>Key Points </li></ul><ul><ul><li>Write a Purpose Statement </li></ul></ul><ul><ul><li>Outline...
Speaking and Writing <ul><li>Key Points - Continued </li></ul><ul><ul><li>Ask for what you want </li></ul></ul><ul><ul><li...
Speaking and Writing <ul><li>Key Points - Continued </li></ul><ul><ul><li>Paint verbal Pictures </li></ul></ul><ul><ul><li...
Speaking and Writing <ul><li>Writing </li></ul><ul><ul><li>Keep a Journal </li></ul></ul><ul><ul><li>Take notes </li></ul>...
General Tips <ul><li>Reading </li></ul><ul><ul><li>Read </li></ul></ul><ul><ul><li>Keep up with Current Events </li></ul><...
General Tips <ul><li>Non Verbal </li></ul><ul><ul><li>Presence </li></ul></ul><ul><ul><li>Give Nonverbal Cues </li></ul></...
General Tips <ul><li>Attitude  </li></ul><ul><ul><li>Intend to Improve </li></ul></ul><ul><ul><li>Visualize </li></ul></ul...
General Tips <ul><li>Attitude – continued </li></ul><ul><ul><li>Eliminate Negative Feelings </li></ul></ul><ul><ul><li>Be ...
General Tips <ul><li>Attitude – continued </li></ul><ul><ul><li>Check Your attitude </li></ul></ul>
General Tips <ul><li>Behavioral </li></ul><ul><ul><li>Laugh </li></ul></ul><ul><ul><li>Use Good Manners </li></ul></ul><ul...
General Tips <ul><li>Miscellaneous </li></ul><ul><ul><li>Organize Productive Meetings </li></ul></ul><ul><ul><li>Consider ...
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Improve your communication_skills

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Improve your communication_skills

  1. 1. 101 Ways to Improve Your Communication Skills Presented by Catherine Jaggard Reno, Nevada January 10, 2006
  2. 2. Objectives <ul><li>Communication </li></ul><ul><li>Techniques </li></ul><ul><li>Listening </li></ul><ul><li>Speaking and Listening </li></ul><ul><li>Speaking and Writing </li></ul><ul><li>General Tips </li></ul>
  3. 3. Communication <ul><li>Speaking </li></ul><ul><ul><li>Know what you want to say </li></ul></ul><ul><ul><li>Control Fear </li></ul></ul><ul><ul><li>Stop Talking and Listen </li></ul></ul><ul><ul><li>Think before you talk </li></ul></ul><ul><ul><li>Believe in your message </li></ul></ul><ul><ul><li>Repeat Major Points </li></ul></ul><ul><ul><li>Find Out what your Listener wants </li></ul></ul>
  4. 4. Communication <ul><li>Techniques </li></ul><ul><ul><li>Define Acronyms </li></ul></ul><ul><ul><li>Reduce Jargon </li></ul></ul><ul><ul><li>Level Objections </li></ul></ul><ul><ul><li>Use Humor </li></ul></ul><ul><ul><li>Anecdotes and Stories </li></ul></ul><ul><ul><li>Ask for feedback </li></ul></ul><ul><ul><li>Increase your vocabulary </li></ul></ul>
  5. 5. Communication <ul><li>Techniques -continued </li></ul><ul><ul><li>Eliminate Audible Pauses </li></ul></ul><ul><ul><li>Enunciate Clearly </li></ul></ul><ul><ul><li>Practice Pronouncing Words Properly </li></ul></ul><ul><ul><li>Exercise Tongue, Jaws and Lips </li></ul></ul><ul><ul><li>Make Eye Contact </li></ul></ul><ul><ul><li>Gesture </li></ul></ul>
  6. 6. Communication <ul><li>Techniques -continued </li></ul><ul><ul><li>Pause </li></ul></ul><ul><ul><li>Speak more slowly </li></ul></ul><ul><ul><li>Speak faster </li></ul></ul><ul><ul><li>Vary Your Volume </li></ul></ul><ul><ul><li>Watch your tone </li></ul></ul><ul><ul><li>Record your voice </li></ul></ul>
  7. 7. Communication <ul><li>Listening </li></ul><ul><ul><li>Prepare to Listen </li></ul></ul><ul><ul><li>Focus on the Speaker </li></ul></ul><ul><ul><li>Screen Out Distractions </li></ul></ul><ul><ul><li>Concentrate on the Message </li></ul></ul><ul><ul><li>Listen to Tapes while you commute </li></ul></ul>
  8. 8. Communication <ul><li>Speaking and Listening </li></ul><ul><ul><li>Ask Questions </li></ul></ul><ul><ul><li>Avoid Daydreaming </li></ul></ul><ul><ul><li>Accept Accents </li></ul></ul><ul><ul><li>Use mind mapping </li></ul></ul><ul><ul><li>Interview </li></ul></ul><ul><ul><li>Complaints </li></ul></ul><ul><ul><li>Telephone </li></ul></ul>
  9. 9. Speaking and Writing <ul><li>Key Points </li></ul><ul><ul><li>Write a Purpose Statement </li></ul></ul><ul><ul><li>Outline </li></ul></ul><ul><ul><li>Transfer Negative Emotions to Paper </li></ul></ul><ul><ul><li>Get to the Point </li></ul></ul><ul><ul><li>Explain Abstract words </li></ul></ul><ul><ul><li>Use Absolutes and Generalities Sparingly </li></ul></ul>
  10. 10. Speaking and Writing <ul><li>Key Points - Continued </li></ul><ul><ul><li>Ask for what you want </li></ul></ul><ul><ul><li>Use active verbs </li></ul></ul><ul><ul><li>Use gender neutral language </li></ul></ul><ul><ul><li>Cite Source of Statistical Data </li></ul></ul><ul><ul><li>Illustrate with personal examples </li></ul></ul><ul><ul><li>Express Emotion </li></ul></ul><ul><ul><li>Keep it simple (KISS) Method </li></ul></ul>
  11. 11. Speaking and Writing <ul><li>Key Points - Continued </li></ul><ul><ul><li>Paint verbal Pictures </li></ul></ul><ul><ul><li>Be Concise </li></ul></ul><ul><ul><li>Support Statements with Details </li></ul></ul><ul><ul><li>Watch Semantics </li></ul></ul><ul><ul><li>Quote Authorities </li></ul></ul><ul><ul><li>Consult Experts </li></ul></ul><ul><ul><li>Suppress emotion </li></ul></ul>
  12. 12. Speaking and Writing <ul><li>Writing </li></ul><ul><ul><li>Keep a Journal </li></ul></ul><ul><ul><li>Take notes </li></ul></ul><ul><ul><li>Write personal Notes </li></ul></ul><ul><ul><li>Write Effective business letters </li></ul></ul><ul><ul><li>Use Short Sentences </li></ul></ul><ul><ul><li>Communicate online </li></ul></ul>
  13. 13. General Tips <ul><li>Reading </li></ul><ul><ul><li>Read </li></ul></ul><ul><ul><li>Keep up with Current Events </li></ul></ul><ul><ul><li>Read Something Inspirational </li></ul></ul><ul><ul><li>Use the Internet </li></ul></ul>
  14. 14. General Tips <ul><li>Non Verbal </li></ul><ul><ul><li>Presence </li></ul></ul><ul><ul><li>Give Nonverbal Cues </li></ul></ul><ul><ul><li>Check Your Posture </li></ul></ul><ul><ul><li>Dress Appropriately </li></ul></ul><ul><ul><li>Smile </li></ul></ul><ul><ul><li>Touch </li></ul></ul><ul><ul><li>Shake Hands Properly </li></ul></ul>
  15. 15. General Tips <ul><li>Attitude </li></ul><ul><ul><li>Intend to Improve </li></ul></ul><ul><ul><li>Visualize </li></ul></ul><ul><ul><li>Be flexible </li></ul></ul><ul><ul><li>Be Likable </li></ul></ul><ul><ul><li>Commit to Being Truthful </li></ul></ul><ul><ul><li>Empathize </li></ul></ul><ul><ul><li>Don’t take yourself too seriously </li></ul></ul>
  16. 16. General Tips <ul><li>Attitude – continued </li></ul><ul><ul><li>Eliminate Negative Feelings </li></ul></ul><ul><ul><li>Be receptive to New Ideas </li></ul></ul><ul><ul><li>Take Responsibility </li></ul></ul><ul><ul><li>Respect the Other Person’s Point of View </li></ul></ul><ul><ul><li>Recognize the Impact of Stress on Communication </li></ul></ul><ul><ul><li>Be Real </li></ul></ul>
  17. 17. General Tips <ul><li>Attitude – continued </li></ul><ul><ul><li>Check Your attitude </li></ul></ul>
  18. 18. General Tips <ul><li>Behavioral </li></ul><ul><ul><li>Laugh </li></ul></ul><ul><ul><li>Use Good Manners </li></ul></ul><ul><ul><li>Recognize Manipulative Behavior </li></ul></ul><ul><ul><li>Recognize Condescending Manners </li></ul></ul><ul><ul><li>Avoid Words that Hurt </li></ul></ul><ul><ul><li>Change Abrasive Behavior </li></ul></ul><ul><ul><li>Handle Disagreements with Tact </li></ul></ul>
  19. 19. General Tips <ul><li>Miscellaneous </li></ul><ul><ul><li>Organize Productive Meetings </li></ul></ul><ul><ul><li>Consider Experience Level </li></ul></ul><ul><ul><li>Understand the Importance of Timing </li></ul></ul><ul><ul><li>Present a Good Personal Image </li></ul></ul>
  20. 20. Questions
  21. 21. Thank You for Attending

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