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Agent hotels user-guide with pg
 

Agent hotels user-guide with pg

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Agent hotels user-guide with pg

Agent hotels user-guide with pg

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    Agent hotels user-guide with pg Agent hotels user-guide with pg Document Transcript

    • [ Hotel Booking Flow ] USER MANUAL Document Revision 001 Business Confidential, Copyright @2013 1
    • Table of Contents Using This Manual.....................................................................................................................................................2 Introduction................................................................................................................................................................2 Agent Change Profile.................................................................................................................................................3 Hotel Booking Flow....................................................................................................................................................4 Hotel Search – Normal & Quick Search....................................................................................................................4 Pay By Balance...............................................................................................................................................14 Pay By Payment Gateway...............................................................................................................................16 Hotel Booking Queue..............................................................................................................................................19 Hotel Credit Note Queue.........................................................................................................................................21 Hotel Sales Report.............................................................................................................................................….23 Agent (Sub Agent) Staff..........................................................................................................................................24 Using This Manual You may read the manual from start to finish, performing those tasks that are applicable to your work, or you may look up only those tasks for which you require assistance. Introduction This document will give information to understand complete Hotel Booking flow, hotel cancellation, etc along with their screen shots from Agent (Sub Agent) login. Business Confidential, Copyright @2013 2
    • Agent Change Profile Agent can set his profile details through Change profile link. There are options to select Preferred Currency for hotels, upload Logo/ Header, change contact information. Business Confidential, Copyright @2013 3
    • Hotel Booking Flow Hotel booking can be made by 2 waysa) Hotel Normal Search b) Hotel Quick Search Search and Search Results page will be different in both the ways. After that booking flow is same for both the Normal & Quick Search, i.e, from Hotel PaxDetails page onwards. Hotel (Normal) Search After login into system, Agent can make hotel booking from hotel search page. Go to Hotels tab and click on Search link. Business Confidential, Copyright @2013 4
    • On making a hotel search below screen will come- Business Confidential, Copyright @2013 5
    • Search Results Below search results page will appear on making a hotel search- Business Confidential, Copyright @2013 6
    • Click on Select Room, different room types available will be shown as below- Click on Book Now to proceed with the booking. Business Confidential, Copyright @2013 7
    • b) Hotel (Quick) Search In Quick Search hotel results will be loaded faster as compared to Normal Search. Room selection and rest of the Hotel booking flow would remain as it is in normal Hotel booking flow. Business Confidential, Copyright @2013 8
    • Quick Search Results On click on Quick Search button, search will be made like below screen. Results will be displayed on the same page but will be loaded faster as compared to Normal search. Business Confidential, Copyright @2013 9
    • Quick search results have been displayed as shown in the below screen- Business Confidential, Copyright @2013 10
    • Hotel Details Click on any hotel name to view Hotel Description, Photos, Amenities as shown below- Business Confidential, Copyright @2013 11
    • On click on Select Room button from results page, room types will be displayed in a pop up as shown below - Business Confidential, Copyright @2013 12
    • Hotel Pax Details After Search results page, further booking flow is same for both Normal & Quick search till hotel confirmation. On click on Book Now button, it will redirect to HotelPax details page as shown below- Business Confidential, Copyright @2013 13
    • Hotel Review Booking After entering all guest details, confirm the booking from Hotel Review Booking page as shown below Booking payment can be made either through agent's account balance or through payment gateway. 1. Pay by balance option is shown below- Business Confidential, Copyright @2013 14
    • If the last cancellation date of any hotel being booked is already passed, that booking will get Vouchered directly. Otherwise there is an option to confirm the hotel booking first and then voucher it later as per requirement. On click on Confirm Booking button, a pop up will come to confirm the booking as shown below- Business Confidential, Copyright @2013 15
    • 2. Pay with credit card option is shown belowWhen Pay with credit card option is selected, convenience charge set in admin profile will get applied on payment gateway. Business Confidential, Copyright @2013 16
    • Payment Gateway details page Enter payment gateway credit card details and make the payment to proceed with the booking. Business Confidential, Copyright @2013 17
    • Hotel Booking page Once booking is confirmed/vouchered, it will redirect to Hotel Booking page as shown below- Business Confidential, Copyright @2013 18
    • Hotel Booking Queue Go to Queues> Hotels> Hotel Bookings link to see all the hotel bookings created. Click on Request Change link to send cancellation/amendment request. Request Sent message will be displayed on booking queue. Business Confidential, Copyright @2013 19
    • On click on Request change link from hotel booking queue, a popup will come. Agent needs to select Cancel hotel booking and send request for it. If amendment request is to be sent, select Amend hotel booking and send its request. If the booking is under cancellation, it will get cancelled directly from Agent login, else request is sent to Admin for cancellation & they needs to cancel it from Change Request Queue. Business Confidential, Copyright @2013 20
    • Hotel Credit Note Queue Once booking is cancelled, agent's account balance will be updated accordingly. Hotel Credit Note will be generated and can be seen in Hotel Credit Note Queue. If the booking is cancelled directly from agent's account, no cancellation charge would be deducted. When Admin cancels any booking, they can deduct admin fee/ supplier fee if applicable. Business Confidential, Copyright @2013 21
    • Hotel Credit NoteHotel Credit Note is generated against cancellation as shown below- Business Confidential, Copyright @2013 22
    • Hotel Sales Report Hotel Sales Report can be used to see sales report in Excel file for today or for a particular period covered. Go to Reports tab and open Sales Report link. Below page will open- Report can be filtered by using Check In- Check Out filters. Click on Export to Excel button and report will be extracted in Excel format. Business Confidential, Copyright @2013 23
    • Agent (Sub Agent) Staff Agent Staff user can also perform all these above activities based on assigned Roles for particular User type. There are 3 different types of Users which can be created under Agent - 1. Booking – Booking type user can make Hotel search, hotel booking, send cancellation request, see all the queues, view Accounts (Ledger). Booking type user cannot see Admin Tab. 2. Sales – Sales type user can make hotel search and go till review booking page, cannot make hotel booking. Can see all the queues, extract Sales Report, manage users but sales type user can not see the Accounts Tab. 3. Accounts – Account type user can make payment, view Accounts (Ledger) see all the queues. Account type user can make hotel search and go till review booking page but cannot make booking. Business Confidential, Copyright @2013 24