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Agent flight user manual with payment gateway
 

Agent flight user manual with payment gateway

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Agent flight user manual with payment gateway

Agent flight user manual with payment gateway

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    Agent flight user manual with payment gateway Agent flight user manual with payment gateway Document Transcript

    • [ Flight Booking Flow ] USER MANUAL Document Revision 001 Business Confidential, Copyright @2013 1
    • Table of Contents USING THIS GUIDE............................................................................................................................................ 3 INTRODUCTION.................................................................................................................................................. 3 FLIGHT BOOKING FLOW ..................................................................................................................................... 4 PAY BY BALANCE.................................................................................................................................... 20 PAY BY PAYMENT GATEWAY........................................................................................................... ….........23 FLIGHT BOOKING QUEUE....................................................................................................................................28 FLIGHT TICKET QUEUE.......................................................................................................................................30 FLIGHT CHANGE REQUEST QUEUE........................................................................................................................32 FLIGHT CREDIT NOTE QUEUE...............................................................................................................................33 FLIGHT SALES REPORT.......................................................................................................................................34 AGENT STAFF USERS ROLE .................................................................................................................................36 Business Confidential, Copyright @2013 2
    • Using This Guide You may read the guide from start to finish, performing those tasks that are applicable to your work, or you may look up only those tasks for which you require assistance. Introduction- This user manual will help you to understand the complete Flight Booking flow from Agent (Sub Agent) Login at B2B Portal. You can book 4 different type of Flights as :1. One way - Domestic/International 2. a) Return - International b)Return – Domestic (Indian sectors only) with the option to choose different flight for arrival and Departure 3. LCC Special Return – This option is available for TBO Air source only 4. Multi Stop – This option is available for Amadeus source only, you can add up to 6 different sectors (6 Leg) in a single booking. Business Confidential, Copyright @2013 3
    • Flight Booking Flow Flight search for One way - Business Confidential, Copyright @2013 4
    • Search progress window for One way search - Business Confidential, Copyright @2013 5
    • Flight search Results Page for One way - Business Confidential, Copyright @2013 6
    • Flight search for Return (International) - Business Confidential, Copyright @2013 7
    • Search progress window for Return (International) search - Business Confidential, Copyright @2013 8
    • Flight search Results Page for Return (International) - Business Confidential, Copyright @2013 9
    • Flight search for Return (Domestic, Indian sectors only) - Business Confidential, Copyright @2013 10
    • Search progress window for Return (Domestic, Indian sectors only) search - Business Confidential, Copyright @2013 11
    • Flight search Results Page for Return (Domestic, Indian sectors only) This will provide you the option to choose different flight for Return. Business Confidential, Copyright @2013 12
    • Flight search for LCC Special Return LCC stand for Low Cost Carrier . This option is available for TBO Air source only. Mainly this feature provided for Indigo (6E), Spice Jet (SG) and Go Air (G8). In this search, source provide a better booking option with competitive fare for particular search. But you can not select different flight for arrival and departure. Flights are already provided in combination from source end. Business Confidential, Copyright @2013 13
    • Search progress window for LCC Special Return search - Business Confidential, Copyright @2013 14
    • Flight search Results Page for LCC Special Return - Business Confidential, Copyright @2013 15
    • Flight search for Multi Stop This option is available for Amadeus source only. In this, user can make search up to 6 different sectors (6 legs) in a single search. Business Confidential, Copyright @2013 16
    • Search progress window for Multi Stop search - Business Confidential, Copyright @2013 17
    • Flight search Results Page for Multi Stop - Business Confidential, Copyright @2013 18
    • After Search result page, the next Booking flow till Hold/Ticketing is same for all the different type of searches. Pax Detail Page to fill Passenger details - Business Confidential, Copyright @2013 19
    • Review Booking Page (a) Option to Pay By Balance Here you can choose Hold or Ticket option for GDS. While LCC do not have the option to Hold the Booking. Once booking got Ticketed, it will shown in Ticket Queue and Hold booking will be shown in Booking Queue. Business Confidential, Copyright @2013 20
    • Review Booking Page (b) This pop up will appears while you click on Ticket button. You have to provide Tour code and Endorsement Code over here if applicable. Otherwise simply click on Yes and proceed for Ticketing. Business Confidential, Copyright @2013 21
    • Review Booking Page (c) Some times this pop up will appears while any change in Fare/Time/Class happens. Choose 'Yes' if you are agree and proceed for Ticketing, else choose 'No' and make a fresh search again. Business Confidential, Copyright @2013 22
    • Review Booking Page (a) Option to Pay By Credit Card Here Booking get Ticketed directly through Payment Gateway. All the bookings made through Payment Gateway will be shown in Queues > Payment Gateway > Pending queue with all the booking details. Like Booking status, Payment status, Amount, Date etc. Business Confidential, Copyright @2013 23
    • Review Booking Page (b) This pop up will appears while you click on Make Payment button. You have to provide Tour code and Endorsement Code over here if applicable. Otherwise simply click on Yes and proceed Payment Gateway. Business Confidential, Copyright @2013 24
    • Payment Gateway Page Here you can provide Card credentials and make payment. Booking get Ticketed directly. Business Confidential, Copyright @2013 25
    • Ticket Page From this page you can View Ticket (Normal/Color), view Invoice, Booking History etc. You can cancel the Ticket from this page using Void/Cancel Ticket link. Business Confidential, Copyright @2013 26
    • Flight Booking Queue's There are five different queue's under Flight section. These are as below 1. Bookings – It shows Hold, InProgress, Cancellaed and Released bookings. 2. Tickets – contains only Ticketed bookings. 3. Change Requests – contains booking for cancellation request or cancelled. 4. Credit Note – contains booking which are cancelled / Refunded. You can see credit note for particular booking. Business Confidential, Copyright @2013 27
    • Booking Queue It shows Hold, InProgress, Cancellaed and Released bookings. Business Confidential, Copyright @2013 28
    • View Booking For Ticket Page This page will appears while open particular booking. Here you can see booking details, booking History, comments etc. Business Confidential, Copyright @2013 29
    • Ticket Queue This queue contains only Ticketed bookings. Business Confidential, Copyright @2013 30
    • View Booking for Ticket Page This Page will appear while click on Open button. Business Confidential, Copyright @2013 31
    • Change Request Queue All Booking are shown in this queue for which Agent(You) has sent Cancellation/Refund request. Business Confidential, Copyright @2013 32
    • Credit Note Queue When a Flight Ticket is cancelled, Ticket Amount will be refunded (only Base Fare) and a Credit Note will be generated after cancellation, which is shown in this Queue. Business Confidential, Copyright @2013 33
    • Flight Sales Reports This option helps to see Flight sales report in Excel file for Today or for a Particular Time period. Business Confidential, Copyright @2013 34
    • Below page will open while click on Sales Report link under Reports Tab. User can extract sales report for Today or for a Particular time period. A report will be downloaded in Excel File on click on Export To Excel Button. Business Confidential, Copyright @2013 35
    • Agent (Sub Agent) Staff Agent Staff user can also perform all these above activities based on assigned Roles for particular User type. There are 3 Different types of Users which can be created under Agent 1. Booking – Booking type user can make Flight search, flight booking, send cancellation request, see all queues, view Accounts (Ledger). Booking type user can not see Admin Tab. 2. Sales – Sales type user can make flight search and go to till review booking page, can not Ticket or Hold the booking. See all queues, extract Sales report, Manage users. Sales type user can not see Accounts Tab. 3. Accounts – Account type user can make payment, view Accounts (Ledger) see all queues. Account type user can make flight search and go to till review booking page. Can not book the Ticket or Hold the booking. Accounts type user can not see Report and Admin Tabs. Business Confidential, Copyright @2013 36