I NTERPERSONAL SKILLS FORPROJECT MANAGERS  Dr Anthony Yeong  DBA MBA PMP PRINCE2 Practitioner  July 2011
A GENDA   Why Interpersonal Skills?   Leadership   Team building   Motivation   Communication   Influencing   Decis...
R EFERENCEA Guide To The Project Management Body ofKnowledge (PMBOK® Guide) Fourth Edition- Project Management InstituteAp...
I NTERPERSONAL             SKILLS   The “Soft” side of Project Management
W HY INTERPERSONAL SKILLS ?   Project managers work closely withproject team members and stakeholders.  Effective projec...
L EADERSHIP   Lead the project team members andstakeholders toward a common project goal.  Ability to get things done th...
T EAM      BUILDING  Process of helping project team membersworking towards common project goals.   Designed for improvi...
   T EAM         BUILDING   Tasks:       Establish goals       Define and negotiate roles & procedures   Processes:  ...
MOTIVATION  Project success depends on project team’scommitment.  Project team’s commitment depends onmotivation.   Max...
MOTIVATION   Motivational values:       Job satisfaction       Challenging work       Sense of accomplishment       A...
M ASLOW ’ S H IERARCHY OF N EEDS              Self         Truth, Creativity, Wisdom           Actualization              ...
C OMMUNICATION   Single biggest reason for project success or failure.   Open communication leads to high performance. ...
C OMMUNICATION   Project managers should:       Identify communication channels       Information need to provide     ...
C OMMUNICATION   Project managers should communicate:       the right information to       the right people       at t...
INFLUENCING   Influencing is a strategy of sharing power andrelying on interpersonal skills to get others tocooperate tow...
INFLUENCING  Lead by example, and follow through withcommitments.   Clarify how a decision will be made.   Use a flexib...
D ECISION                MAKING   Four decision styles used by project managers:       Command       Consultation     ...
D ECISION          MAKING   Four major factors       Time constraints       Trust       Quality       Acceptance
SIX - PHASE DECISION MAKING PROCESS                   Problem                   Definition      Evaluation                ...
P OLITICAL & CULTURAL    AWARENESS   Political awareness       Skilful use of politics and power helps in project succes...
S AMPLE STAKEHOLDER       MANAGEMENT LOGName     Title      Role in    Interest     Influence   Relation-   Strategy      ...
STAKEHOLDER MANAGEMENTDon’t wait until there is a problem toengage your stakeholders!
P OLITICAL & CULTURAL    AWARENESS   What is culture? “The collective programming of the human mind thatdistinguishes the...
P OLITICAL & CULTURAL    AWARENESS   Cultural awareness       Global project environment       Cultural diversity     ...
P OLITICAL & CULTURAL    AWARENESS   Cultural differences       Language       Religion       Customs       Rituals  ...
H OFSTEDE  S FIVE    C ULTURAL D IMENSIONS   Power Distance Index   Individualism   Masculinity   Uncertainty Avoidanc...
NEGOTIATION  Negotiation is a strategy to get other parties toreach an agreement.   It is an integral part of project ma...
N EGOTIATION               SKILLS   Analyze the situation.   Differentiate between wants and needs.  Focus on interests...
W IN - WIN N EGOTIATION    STEPS   Focus on common project goals.   Establish rapport and relationships.   Understand w...
T HANK       YOU Dr Anthony Yeong Email: anthony@anthonyyeong.com
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Interpersonal Skills For Project Managers

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Interpersonal skills are critical for project managers to enhance the probability of project success.

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Interpersonal Skills For Project Managers

  1. 1. I NTERPERSONAL SKILLS FORPROJECT MANAGERS Dr Anthony Yeong DBA MBA PMP PRINCE2 Practitioner July 2011
  2. 2. A GENDA Why Interpersonal Skills? Leadership Team building Motivation Communication Influencing Decision making Political and Cultural awareness Negotiation
  3. 3. R EFERENCEA Guide To The Project Management Body ofKnowledge (PMBOK® Guide) Fourth Edition- Project Management InstituteAppendix G: Interpersonal Skills
  4. 4. I NTERPERSONAL SKILLS The “Soft” side of Project Management
  5. 5. W HY INTERPERSONAL SKILLS ? Project managers work closely withproject team members and stakeholders. Effective project managers require goodproject management skills, technicalknowledge and interpersonal skills. Interpersonal skills assist projectmanagers to manage project effectively. Interpersonal skills is vital to thesuccessful outcome of a project.
  6. 6. L EADERSHIP Lead the project team members andstakeholders toward a common project goal. Ability to get things done through theproject team members. Effective leadership: RESPECT & TRUST Project initiation: communicate,motivate and inspire project team. All phases: maintain the vision, strategyand communications. Evaluate performance of the projectteam.
  7. 7. T EAM BUILDING Process of helping project team membersworking towards common project goals. Designed for improving project teamperformance. Result of good leadership and good teambuilding is teamwork. Promoting trust and open communication. Team building is ongoing process.
  8. 8.  T EAM BUILDING Tasks:  Establish goals  Define and negotiate roles & procedures Processes:  Communication  Conflict management  Motivation  Leadership
  9. 9. MOTIVATION Project success depends on project team’scommitment. Project team’s commitment depends onmotivation. Maximize self-satisfaction.
  10. 10. MOTIVATION Motivational values:  Job satisfaction  Challenging work  Sense of accomplishment  Achievement and grow  Sufficient financial compensation  Rewards and recognition
  11. 11. M ASLOW ’ S H IERARCHY OF N EEDS Self Truth, Creativity, Wisdom Actualization Recognition, Confidence, Respect Esteem Friendship, Belonging Social Safety Security, Assurance Physiological Food, Water
  12. 12. C OMMUNICATION Single biggest reason for project success or failure. Open communication leads to high performance. Improves relationship in project team. Creates mutual trust. Listening is an important part of communication.
  13. 13. C OMMUNICATION Project managers should:  Identify communication channels  Information need to provide  Information need to receive  Communicate effectively to stakeholders
  14. 14. C OMMUNICATION Project managers should communicate:  the right information to  the right people  at the right time  at the right place  using the right format
  15. 15. INFLUENCING Influencing is a strategy of sharing power andrelying on interpersonal skills to get others tocooperate towards common goals.
  16. 16. INFLUENCING Lead by example, and follow through withcommitments. Clarify how a decision will be made. Use a flexible interpersonal style, adjust the styleto the audience. Apply your power skilfully and cautiously. Think of long-term collaboration.
  17. 17. D ECISION MAKING Four decision styles used by project managers:  Command  Consultation  Consensus  Coin flip (random)
  18. 18. D ECISION MAKING Four major factors  Time constraints  Trust  Quality  Acceptance
  19. 19. SIX - PHASE DECISION MAKING PROCESS Problem Definition Evaluation Problem of the Solution Outcome Generation and Process Solution Ideas to Evaluation Action Planning Solution Action Planning
  20. 20. P OLITICAL & CULTURAL AWARENESS Political awareness  Skilful use of politics and power helps in project success.  Ignoring or avoiding politics and inappropriate use of power lead to difficult projects. People are trying to exert their influence to getthings done their ways.  Stakeholder management  Follow the established process
  21. 21. S AMPLE STAKEHOLDER MANAGEMENT LOGName Title Role in Interest Influence Relation- Strategy Project in Project on ship ProjectMr ABC Sales Key Medium High Good Invite him to project Director decision committee maker meetings
  22. 22. STAKEHOLDER MANAGEMENTDon’t wait until there is a problem toengage your stakeholders!
  23. 23. P OLITICAL & CULTURAL AWARENESS What is culture? “The collective programming of the human mind thatdistinguishes the members of one human group fromthose of another”. - Geert Hofstede
  24. 24. P OLITICAL & CULTURAL AWARENESS Cultural awareness  Global project environment  Cultural diversity  Mutual trust  Win / Win atmosphere  Use of good communication planning
  25. 25. P OLITICAL & CULTURAL AWARENESS Cultural differences  Language  Religion  Customs  Rituals  Business meeting etiquette
  26. 26. H OFSTEDE S FIVE C ULTURAL D IMENSIONS Power Distance Index Individualism Masculinity Uncertainty Avoidance Index Long-Term Orientation
  27. 27. NEGOTIATION Negotiation is a strategy to get other parties toreach an agreement. It is an integral part of project management. It increases the probability of project success.
  28. 28. N EGOTIATION SKILLS Analyze the situation. Differentiate between wants and needs. Focus on interests and issues rather than onpositions. Ask high and offer low, but be realistic. Make a concession with value yielding. Win-Win negotiation. Do a good job in listening and articulating.
  29. 29. W IN - WIN N EGOTIATION STEPS Focus on common project goals. Establish rapport and relationships. Understand what motivates the stakeholders. Understand the Win-Win options. Practice and Practice. Emphasis on the consensus. Confirmation of the agreement. Analyze the outcome and risks. Summarize and document what have been agreed.
  30. 30. T HANK YOU Dr Anthony Yeong Email: anthony@anthonyyeong.com
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