Microsoft Vision Unified Communications

The Microsoft vision for Unified communications Anthony Howlett Senior Account Manager http://www.eneskay.com

NewWorld of Work Increasing importance of Cross-Company Teaming

Challenges of Working together Disconnected Communications
Communications chaos
Phone tag, voice mail jail, E-mail overload
Too many devices, too little time

Infrastructure Challenges Parallel Investments
Voice communications through PBX
E-mail communications through PCs
Voice communications through
E-

Traditional Network Components circa 1980  today External phone Phone company’s Central Office Traditional PBX Internal phones Voice Mail Exchange Servers Active Directory Internal phones LCS 2005 - IM Exchange 2003 Email/Calendar/Contacts LCS Servers Communicator IM ActiveSync/Outlook/OWA

Unified Messaging
Communications are either synchronous
Voice conversations, Video Conferencing, IM
Or Asynchronous
Faxes, e-mail, voice mail
UM – about bring all the synch to one place.
Major investment in Exchange 2007
Voice mail and fax into [Outlook] inbox
Listen to e-mail when you call in for messages

Unified Communications
We communicate with people, not addresses
We have a huge choice of media
The best medium varies:
Would you phone someone you knew to be out ?
Would a chat save a long e-mail exchange
Ever ask “is this a good time for a call”
Choice of medium driven by presence

How would you connect if The person you wanted was...
On Holiday for the next week
In a meeting for the next 30 mins
Around, but not at their PC
At their PC but with a “do not disturb” sign
Available
... Wouldn’t it be good to know ?

The first goal of UC.
Wherever I see a name, I see also see presence.

Demo Presence in Microsoft apps.

“ Real-Time” in Microsoft Office Enabling Contextual Collaboration

When you have presence ...
If you can see presence you can choose your mode of communication.
1:1 or multi-party
Voice, Video, data-conference, IM, Mail ....
Let the computer place the call
To speak to one of my contacts , why must I key in their address on the voice Network ?

If the computer controls the call...
Click to call ...
Every phone number can (should) be a tel: URI
Richer call management
What is today’s protocol for call transfer
Can you set up a conference call easily ?
Information about inbound call
Caller ID on “Toast”
Why shouldn’t voice calls have a subject

Demo Voice integration

Voice calls is one of many “modalities”
Easy to move between them
IM ... “ Are you free for a call ” [Click]
Voice ... “ Hey James .... If you could see ”. [Click]
Data conference... “ We need Dave... ” [Click]
Develop new conferencing experiences ...

Microsoft Unified Communications Innovative Meeting Experience
Immersive virtual meetings
Active speaker and panorama views
Views synchronized with data
Revolutionary experience
Record and playback meetings
Suitable for every meeting room

Network Components – Introducing Exchange 2007 UM External phone External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory Internal phones LCS 2005 - IM LCS Servers Office Communicator (OC) UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange 2007 - Email/Cal/Contacts - Voicemail/Fax/ Speech Access ActiveSync/Outlook/OWA

The second rule of UC
Remember Where I see a name I see presence
I want to communicate with people so...
Where I see presence, I should be able to start a conversation (in the right medium)

Developer action
Make any phone number you display a tel: uri
Presence enable applications
Web applications have easy code sample code
SDK for forms applications
Think about demand for customer contact in more media than phone / e-mail

Microsoft Unified Communications Innovative Phone Experience “Tanjay”
Extending Communicator experience
Today: PCs, web, mobile devices
Tomorrow: Dedicated communications devices
Software for innovative IP phones
Implementation design with embedded software
Partners will deliver production devices

Network Components – Introducing OCS 2007 External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS 2007 - IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange 2007 - Email/Cal/Contacts - Voicemail/Fax/ Speech Access OCS 2007 Basic GW OCS 2007 Advanced GW OCS 2007 Mediation Server Tanjay Phones ActiveSync/Outlook/OWA

Full UC Deployment External phone Phone company’s Central Office Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS 2007 - IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC Unified Messaging Server(s) Exchange 2007 - Email/Cal/Contacts - Voicemail/Fax/ Speech Access Advanced GW Tanjay Phones OCS/UM VoIP Gateway ActiveSync/Outlook/OWA

Authenticated UC Users Get Simple Voicemail Access

Subjects for Voicemail and Missed-call Messages

Priority for Voicemail and Missed-call Messages

Questions ?

Microsoft Vision Unified Communications

by Anthony Howlett

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