Unleasing Wikinomics in the City of Toronto

Government 2.0: Unleashing Wikinomics in the City of Toronto Anthony D. Williams

Government 2.0 Community

Office of the Premier,

British Columbia

Ontario Ministry of Government Services Cabinet Office, United Kingdom SITRA, the Finnish Innovation Fund Office of Management and Budget, Unites States CIO’s Office, City of Toronto Treasury Board Secretariat, Canada Public Services Modernization Agency, Portugal e-Government Leadership Centre, Singapore

Wikinomics – 22 Languages

Wikipedia: The Encyclopedia That Anyone Can Edit

2 million English language articles

15X encyclopedia Britannica

200+ languages

1 million + editors

70,000 regular contributors

8 th most visited site on the Web

Linux: The Operating System That Anyone Can Program

The Power of Collaborative Communities

Government 2.0 Changes Everything Education Health Care Climate change Intelligence Regulation Policy-making Democracy Leadership Citizen engagement Social services Social services Science Innovation Technology Decision-making Communications Campaigning Media Knowledge Justice Management Global Institutions Economic Development Voting Accountability

Health Care 2.0: The Democratization of Health Care Knowledge Community CaringBridge, TheStatus, Carepages, DailyStrength Support communities Sermo, OrganizedWisdom, MDJunction, RateMDs Swarm intelligence Wikihow, Wikipedia Medicine, CancerWiki, FluWiki Wikis Yahoo! Answers, Answerbag, Wondir, Windows Live QnA Q&A websites Doctissimo Blogs and discussion groups WebMD Information seeking

Information Seeking in a Web 2.0 World 233,000 246 1,302,000 Depression 154,000 216 1,148,000 Diabetes 104,000 826 2,191,000 Medicine 82,000 468 2,813,000 Cancer 420,000 3.464 11,131,000 Health Number of Yahoo searches Feb 2007 Number of Google groups Number of blog posts Topic

Patients Rating Their Doctors

Self-Organized Health Care Communities

Developing an “Open Source” Educational Curriculum

Annotating Historical Collections on Flickr

Drafting Policy on PublicMarkup.org

Barack Obama: Mass Collaboration Elects a President

2 million supporters on my.barackobama.com

> 5 million on other social networks

20,000 online groups, ~400 per state

200,000 offline events, ~4,000 per state

6.5 million donations

3.2 million donors, raising >$500 million

92% online donations, <$90 increments

130% of volunteers needed

9 million doors knocked on during the last weekend in key states

13 million

Simple tools

Obama’s tech team

Changing the world

Unleashing Wikinomics

in the City of Toronto

Toronto’s Brain Power: 4 Million Talented Residents

Opening up the Boundaries of Government

Using Information to Drive Change

DC’s Data Catalog

Apps for Democracy: An Innovation Challenge

Innovation Contests

Discovering local services and resources

Identifying urban issues and opportunities

Economic development tools for urban communities

Using Information to Drive Change Office complex – 242 workers Office complex – 80 workers Office complex – 122 workers Office complex – 22 workers Primary School – 800 Students + 40 teachers/staff Parking Lot – 200 spaces High School – 1,200 students + 58 teachers/staff Parking Lot – 50 spaces Parking Lot – 25 spaces High School – 1,500 students + 88 teachers/staff Primary School – 500 Students + 25 teachers/staff Parking Lot – 200 spaces Office complex – 45 workers Office complex – 122 workers Parking Lot – 25 spaces Parking Lot – 25 spaces Office complex – 80 workers Office complex – 80 workers

Solving environmental challenges

Using Information to Drive Change The public’s right to know

Monitoring local air quality

Using Information to Drive Change Street sweepers fitted with devices drive around collecting air quality data all day long

Using Information to Drive Change City-wide data is aggregated on maps and citizens receive personal updates on-the-go

Using Information to Drive Change Elderly People (Over 75) Living in Own Home in 2004 with Senior Locations Optimizing Service Delivery: Sidewalk Curb Cuts & Sanding

Using Information to Drive Change Optimizing Service Delivery: CNIB Audible Crosswalk Selections Preliminary Results Evaluation Still Occurring

Using Information to Drive Change Data Source: ISCIS provided by APH Optimizing Service Delivery: Density of Mother’s Under the Age of 20

Using Information to Drive Change Optimizing Service Delivery: Children’s Aid Society Locations

Web 2.0 Platforms for

Local Services & Democracy

Blog Ideas & Comments Personal Attractor Wiki Shared Documents Status/Policies/etc. Forum Question & Answer Discussion Point Shared Bookmarks Co-developed resource Research/Look up Feed Reader Updates in one place Quick scan Social Networking Search & Find People Bonds over distance RSS Feeds and Tags Act as Linking Mechanism From Web 2.0 to Government 2.0

Breaking Down Silos with Wiki-Enabled Intelligence

Source: http://cases2.com

Wiki Collaboration Process Model Source: Intellipedia

Crowdsourcing the City’s Strategic Plan “ Rather than polarizing and narrowing the debate, a wiki consultation process could serve as an asset to policy makers, and help them to draft a more comprehensive, relevant, and workable plan for the city as a whole.” — David Mayes, strategic planner, City of Melbourne

Renewing a 50-Year Old Police Act in New Zealand

Building Legitimacy

“ If you don’t have public consent for your police, then you don’t actually have a very sound basis for a democratic policing process. So we really wanted to reach out and get the views of Kiwis, especially hard-to-reach and hard-to-hear populations.”

— Sgt. Hamish McCardle

Reinvigorating Local Democracy The private citizen today has come to feel rather like a deaf spectator in the back row, who ought to keep his mind on the mystery, but cannot manage to keep awake. - Walter Lippmann No government by experts in which the masses do not have the chance to inform the experts as to their needs can be anything but an oligarchy managed in the interests of the few. - John Dewey

Service Innovation and Continuous Improvement Provider Partners Citizen Partners Citizens Provider

Connecting & Serving Communities Aboriginal Peoples Veterans Youth & Students People with Disabilities Agricultural Producers New Immigrants Families Seniors

Brainstorming with Employees and Citizens

Leveraging New Channels for Feedback

Talent Markets and Participatory Urbanism

Participants see all projects requiring people

Participants apply through transparent, simple process

Community chooses based on rich social network profiles

Tapping into Expert Communities

Unleashing Social Innovation

The Strength of Weak Ties Reach (# of people accessed) Variety (Diversity of skills and knowledge available to the network) Department Enterprise Trusted Partners The World

Collaborative Meritocracies: Mixing Hierarchy & Fluidity

Untapped Power

Thank You