Laconi circulation section presentation final

Geeks Bearing Gifts:Technology TrendsFor Circulation StaffToby GreenwaltAnthony MolaroSeptember 15, 2011

Everything is changing

Why circ staff are as important as ever

Oil and water?

Peanut butter and chocolate

What we’ll discuss today• The changing book landscape• Technology going mobile• The continued importance of social• How this affects circ departments

What I Will Talk About• The Messenger Public Library and the Highwood Public Library experiences (the small library perspective)• Brieﬂy discuss the eBook market• Change

What I will Not Discuss• The HarperCollins Issue• Nitty-gritty details • IE where do you get free eBooks? • What eReader is best

Pulse of the Room• Who lends eReaders?• Who has Overdrive?• Who has Freegal?

Yes the eBook and eReader market is changing fasterthan the speed of light. Don’t get frustrated trying to keep up. http://www.ﬂickr.com/photos/nelsonicboom/5586444769/

TOO MANY OPTIONSWHICH WAY DO WE GO? http://leadershipfreak.wordpress.com/2010/07/09/the-down-side-of-options/

http://www.ﬂickr.com/photos/twentysevenphotos/5349693235/in/gallery-54174488@N02-72157625731324227/

My Experience

eReaders Abound in aSmall Public Library

A Culture thatResists Change

And Yet...

http://4.bp.blogspot.com/_bO4urz-LaQM/TREKhvKUb4I/AAAAAAAABlQ/1c3Eax9W6xQ/s1600/Getting_Started.jpg

Our Journey Began with a Kindle• Like most libraries, we purchased a Kindle (June, 2010) for staff development and exploration• We added a few titles (mostly free ones)• More than 66% of staff took the Kindle home for a week to play around with it

http://gapingvoid.com/

Unleash the Kindle on the world

The Looming Question http://www.genxrising.com/uploaded_images/Looming_Threat-784103.jpg

Legality• We notiﬁed Amazon of our intent in writing• We talked to our lawyer• But I am not a lawyer, seek out legal advice• Determine what risk the library is willing to carry

Policies, Procedures & Varia• We created: • Circulation Policy • Parental Permission Form • Circulation Procedures • Brochure • Title list in Excel

Circulation Policy• Patrons will have a selection of pre-loaded popular and classic children’s, teens and adult downloadable books, chosen by the library selection staff in keeping with the library’s collection development policy.• Patron’s need to have a valid Messenger Public Library card in good standing to check out eReaders. If a patron’s card is blocked, or they do not have their library card with them, they may not check out an eReader.• Patrons under the age of 18 must have their legal guardian present to sign the library’s written eReader permission form to check out an eReader. Guardians will be responsible for monitoring use of the eReader.• Patrons will not be allowed to download other titles to the eReaders from retail sites.• Patrons may download titles from the eMedia Library to eReaders that are supported by the library’s OverDrive Collection.• The eReaders have a two week loan period. They may be renewed once for two weeks if no other patrons are waiting with a hold.• Holds may be placed on eReaders.• Patrons will be charged for overdue eReaders at the rate of $1 per day.• Patrons will be responsible for replacement and processing fees for lost or damaged eReaders or peripherals.

Circulation Procedures 1. Patrons must have a valid MPL library card. If patron’s card is blocked, or they do not have their card with them, they may not check out an e-Reader. 2. Patrons under the age of 18 must have written permission from their parent/guardian in order to check out an e-Reader. Check the notes field in their record to make sure they have permission. If they do not yet have this permission, a parent/guardian must be present and fill out the permission form. Put the following note in the record: “(Name of parent/guardian) has signed e-Reader permission form.” 3. Give patron an “e-Reader” information brochure at the time of checkout. 4. e-Readers may be checked out for 2 weeks. They may be renewed for an additional 2 week loan period if no other patrons are waiting. 5. e-Readers may be placed on hold. 6. The overdue fine for an e-Reader is $1 per day. 7. When an e-Reader is returned, check for all equipment -- power cord, e-Reader, carrying case, and bag. (If any equipment is missing, do not check in, fill out problem shelf form, call patron.) Check in the e-Reader and note any holds. Place the e-Reader on designated shelf in the office of the Head of Circulation and plug in power cord to recharge. Call patron if there is a new hold. The e-Reader should only take an hour or two to recharge.

Messenger Public Library eReader Loan Permissions and Acceptable Use FormIntroductioneReader devices are convenient, portable reading devices. The chance to use this device is aprivilege that the library is able to provide to North Aurora resident tax payers with a validMessenger Public Library card. Borrowing this device carries with it extra responsibilities. Thevalue of the eReaders is determined by the Library (not the retail trade). For this reason thelibrary requires a parent/guardian signature before an eReader can be checked out to a patronunder the age of 18.Parent/Legal Guardian Responsibilities and PermissionI authorize my child to borrow an eReader from the library. I understand that it is to be used asa tool for reading and learning and that my child will comply with the Library Use Policy. I willhelp ensure the safe and timely return of the eReader device within the library’s establishedloan period. I also understand that I am ﬁnancially responsible for any willful, malicious, oraccidental damage to the eReader device and peripherals, as well as any charges resulting fromcontent downloaded to the device. Fines and fees are subject to library policies. I understandthat my child and my family may lose future loan privileges if the device is either damaged ornot returned in a timely manner.GUARDIAN NAME (printed) __________________________________________________________GUARDIAN MESSENGER LIBRARY CARD NUMBER: __________________________________GUARDIAN SIGNATURE__________________________________________________DATE_____GUARDIAN CONTACT INFO (phone andemail):_________________________________________________________________________________________________________________________________________________Borrower Responsibilities and PermissionI understand that my legal guardian and I are responsible for returning the eReader andperipherals in good working order within the established loan period.BOROWER NAME (printed) _________________________________________________________BORROWER LIBRARY CARD ________________________________________________________BORROWER SIGNATURE __________________________________________________DATE______Library Staff Only:Date Permission Slip Received:______________________________________________Library Staff Signature: __________________________________________Guardian’s Barcode Number: _____________________________________Child’s Barcode Number __________________________________________1/28/2011This form adapted with permission from an original creation by school librarian Kathy Parker at http://marianslibrary.wordpress.com/

Eli Neiburger School of Policy Formation

Eli’s School of Policy Formation• We don’t need a No @#$% in the Sink Policy • What do your policies really say? • Suspicion, paranoia • Policies are important • Err on the side of positivity

Policies• Don’t recreate the wheel • Borrow from someone else• http://theunquietlibrary.libguides.com/ kindles is a great resources

Tips• Both the Nook and the Kindle can be deregistered• The Nook has a return to factory setting which is important for Overdrive libraries

Title List and Genre Classiﬁcation

Storagehttp://29.media.tumblr.com/tumblr_lifjv6EdW51qzradbo1_500.jpg

StorageIf your library is totally made of AWESOMENESS http://29.media.tumblr.com/tumblr_lifjv6EdW51qzradbo1_500.jpg

Storage

Outcomes

Kindle• The Kindle currently has 10 holds on it • And that’s with relatively little publicity • Patrons have asked us about why we bought the Kindle if it doesn’t work with Overdrive but we can now say it soon will.• The patrons have been VERY positive about the eReaders

Staff Embrace Change

Thoughts on eBooks

eJournalsXiaoyin Zhang, Michaelyn Haslam, (2005) "Movement toward a predominantly electronic journal collection", Library Hi Tech, Vol. 23 Iss: 1, pp.82 - 89

eBook Sales

http://ﬁneartamerica.com/images-medium/breathe-laurinda-stanton.jpg

What Business are We Really in?http://static2.channels.com/thumbnails/Lawrence-Lessig-Follow-the-Money-e12909838.png

What Business are We Really in?

http://poketo.com/wordpress/wp-content/uploads/2008/10/it-is-going-to-be-ok.jpg

AdviceHave one person handle your library’seReader journey from start to ﬁnish(let’sface it, its going to be YOU).

Digital Content Providers

• We are still “checking out” eBooks.• When people need help checking out, they turn to circ staff.

FRUSTRATIONSForget about the naysayers

AdviceFocus on those who agree with you. Startyour team with them. The others willfollow (eventually).

The Mobile Revolution

Its all relative Source: NetMarketShare

This phone is a library card TEXT

Mobile Interfacesqrcode.kaywa.com/, http://www.youtube.com/watch?v=RApQawIMxcA www.google.com/mobile/goggles/

Near-Field Communication

Geolocation and Checkin

Google Voice Search Photo credit: pilsna (http://www.ﬂickr.com/photos/rydh/ 4055246621/)

Layar layar.com | http://www.ﬂickr.com/photos/dvdmerwe/4051151050/

Mobile Payment

Apple EasyPay

Apple EasyPay = checkout tool?

What can we do? http://www.flickr.com/photos/arrrika/291107648/

Not Social Media Again

Social Web and Your Job• How many of you are active on: • Facebook? • Twitter? • Blogs? • Good Reads?

Keeping your ears to the ground

Service at the pinch points

Making contact

Be excellent in public http://www.facebook.com/skokielibrary?v=wall&story_fbid=122188754487483

Get many voices involved

Build a repository of content www.flickr.com/photos/skokiepl/sets/

Show ‘em what you’re made of youtu.be/1Kn788CMeAw

OK. Now What?

Circ Staff• Let’s face it, the circulation staff is the face of the library. The bulk of patron- staff interactions occur at the circulation desk.• How do you duplicate this at the library’s virtual desk(s)?• Do you need to?

Should we even be here?

Where do we begin?

Who should be involved?

How do we work with therest of the organization?

Keep Abreasthttp://libraryrenewal.org/

Keep Abreast Cont... http://stephenslighthouse.com/

On Change:

Thank youStay in touch:Toby: theanalogdivide@gmail.comtwitter @theanalogdividewww.theanalogdivide.comTony: anthony.molar@gmail.comTwitter: @infoactivistwww.informationactivist.com

Laconi circulation section presentation final

by Anthony Molaro on Sep 15, 2011

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