Webenza IncPot - Social CRM


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Webenza IncPot - Social CRM

  1. 1. SOCIAL CRM
  2. 2. Coverage Comprehensive coverage of social media sites, blogs, news sites, discussion forums, YouTube, Flickr and custom sites Ability to track owned and competitor’s social profiles Keyword Query Formation Ability to quickly setup keyword query through step by step process which is intuitive Data Reporting Users can create custom dashboards accordingly to the use cases Users can download data in excel and reports in pdf/jpeg format Users can view trends in the conversations and top platforms where they are taking place User can view the list of top influencers making the conversations Users can also receive email alerts and daily reports Analytics Users can view sentiment analysis of the conversations Users can view the demographics (Location, Age and Gender) distribution of people talking Users can view the top keywords around the conversations and their contribution to negative and positive Users can change the sentiment and provide feedback to the system
  3. 3. Engagement  Users can add multiple social sites like Facebook, Twitter and LinkedIn  Users can view the conversations happening in their network in one place through intuitive UI  Users can reply, comment, post, RT, mentions and assign from the console itself  Users can create separate tab for managing conversations from multiple sources Publishing Users can schedule a message in multiple networks in one go Users can attach images/photos to messages Users can upload messages in bulk for large amount of scheduling Users can view the click stream analytics of the messages from the console itself
  4. 4. Owned Social Profiles Users can receive analytics for Facebook pages, Twitter and LinkedIn Groups Users can view Post Analysis, Network Analysis, Fan Analysis for the Accounts Users can view top fans or followers from the network Users can which post of theirs are performing better and at which time people are more active Users can download the report in pdf format Comparison Users can add competitor’s Twitter handle and Facebook pages to the system. Users can benchmark against the activities of the competitor’s in terms of number of post and engagement
  5. 5. Group Messages Users can use automated tagging functionality to filter the messages based on keywords or patterns and tag it Users can filter the data collected through platforms, task status, demographics, sentiments and keywords Task Creations Users can more than 2/3 users to the system and share the profile dashboards and channel access Users can assign any messages to particular users and leave a note on it based on priority Every task created is assigned an unique ticket number for tracking and is available under task manage Reporting Users can view workflow analytics like number of messages responded and average turn around time of the team