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© 2010 UTA, All Rights Reserved 
TM 
MMaannaaggee YYoouurr CCuussttoommeerr’’ss 
PPaayymmeennttss WWiitthh SSppeeeedd,, AAccccuurraaccyy,, 
RReelliiaabbiilliittyy aanndd SSaavviinnggss
WWhheerree aarree wwee ggooiinngg wwiitthh aallll ooff tthhiiss?? 
© 2010 UTA, All Rights Reserved
Is this the NEW reality? 
© 2010 UTA, All Rights Reserved
Payment Changes 
© 2010 UTA, All Rights Reserved
TThhee EEFFTT TTrreenndd 
© 2010 UTA, All Rights Reserved
WWhhaatt iiss EEFFTT?? 
EDI (Electronic Data Interchange) 
- usually used by large companies for large payments 
Reduce deduction codes and standardize file formats 
WIRE Transfers 
- usually used for same day payment 
- international payment 
Broader standardization of process and remittance 
- final payment 
ACH (Automated Clearing House) 
- universal usage 
Broader standardization of process and remittance 
Credit Card 
- primarily used for smaller payments 
- customer convenience 
- ‘perks’ 
© 2010 UTA, All Rights Reserved
Scheduled Payment 
© 2010 UTA, All Rights Reserved 
Entry TTrraannssaaccttiioonn ## 664466005555 
16354 
084000084 
156564163 
(OPTIONAL) 
ABC Plumbing 
$5525.50 
Apply transaction to invoice # 1165339
Scheduled Payment 
© 2010 UTA, All Rights Reserved 
Entry
TTrraannssaaccttiioonn RReeppoorrtt 
© 2010 UTA, All Rights Reserved 
123450000 
Lonardo Food Services 
Goodstein’s Crown Molding Inc. 
Halpern Industries 
Fountain’s Fence, LLC 
94156
Sample Website 
© 2010 UTA, All Rights Reserved
ACH Payment Entry 
© 2010 UTA, All Rights Reserved 
TTrraannssaaccttiioonn ## 664466005533 
16 
084000084 
156564163 
(OPTIONAL) 
995 
997 
999 
$1001.50 
$100.00 
$500.50 
ABC Plumbing 
Apply transaction to invoice # 1165339 
Deduct late fees on all invoices 
No. of Invoices: 3 
Amount: $1602.00
Credit Card Entry 
© 2010 UTA, All Rights Reserved 
TTrraannssaaccttiioonn ## 664466005533 
16 
1525 SW 
33193 
ABC Plumbing 
41111111111111 
995 
997 
999 
$1001.50 
$100.00 
$500.50 
Apply transaction to invoice # 1165339 
No. of Invoices: 3 
Amount: $1602.00 
Miami 
4141
ePay Online™ Point. Click. Pay. 
An exact copy of your invoice or 
statement is presented. 
© 2010 UTA, All Rights Reserved 
Link your invoice or statement to scanned 
documents like Purchase Orders, Bills of 
Lading, POD with signature capture and 
more…
123450000 $ 
© 2010 UTA, All Rights Reserved 
$ 
$ 
$ 
Fleet Pride, Inc.
Sample XML 20022 NEW 
All payment options, credit card and ACH 
© 2010 UTA, All Rights Reserved
Sample XML 20022 NEW 
All payment options, credit card and ACH 
© 2010 UTA, All Rights Reserved
Sample ePay Credit Card 
All payment options, credit card and ACH 
© 2010 UTA, All Rights Reserved
CCaannaaddiiaann PPAADD 
© 2010 UTA, All Rights Reserved
CCrreeddiitt CCaarrdd MMeerrcchhaanntt SSeerrvviicceess 
RReedduuccee yyoouurr pprroocceessssiinngg ffeeeess aanndd tthhee ccoosstt 
ooff aacccceeppttiinngg ppaayymmeennttss bbyy ccrreeddiitt ccaarrdd.. 
© 2010 UTA, All Rights Reserved
Ecosystem ooff aa ccrreeddiitt ccaarrdd ttrraannssaaccttiioonn 
© 2010 UTA, All Rights Reserved 
Three key entities manage the 
payment system. 
Issuers <Others> 
 Issue cards 
 Assume buyer’s 
credit risk 
 Generate 
reports 
 Provide 
customer 
service 
Acquirers 
 Sign up 
merchants 
 Underwrite 
merchant risk 
 Provide 
processing 
– Authorization 
– Capture/Settlem 
ent 
 Generate reports 
 Provider customer 
service 
Networks <Others> 
 Provides 
systems/operations 
 Develops products 
 Provides risk 
management 
 Provides advertising 
and promotions 
 Sets standards and 
rules
EEccoossyysstteemm ooff aa ccrreeddiitt ccaarrdd ttrraannssaaccttiioonn 
© 2010 UTA, All Rights Reserved
LLeevveell II,, IIII aanndd IIIIII DDaattaa 
RReeqquuiirreemmeennttss Data Type Level 1 Level 2 Level 3 
Merchant Name x x x 
Transaction Amount (Total) x x x 
Date x x x 
Tax Amount x x 
Customer Code (16 Char) x x 
Merchant Postal Code x x 
Tax Identification x x 
Merchant Minority Code x x 
Merchant State Code x x 
Item Product Code x 
Item Description x 
Item Quantity x 
Item Unit of Measure x 
Item Extended Amount x 
Item Net / Gross Indicator x 
Item Tax Amount x 
Item Tax Rate x 
Item Tax Identifier x 
Item Discount Indicator x 
Ship from Postal Code x 
Freight Amount x 
Duty Amount x 
Destination Postal Code x 
Destination Country Code x 
Alternate Tax Amount x 
© 2010 UTA, All Rights Reserved 
Level-I and Level-II data 
elements can be 
transmitted via a standard 
credit card point of sale 
terminal. 
Level-III line item detail 
requires greater system 
capability, which is 
provided via UTA/Vantiv 
partnered payment 
processing applications.
SSaammppllee TTrraannssaaccttiioonn CCoossttss:: 
IInntteerrcchhaannggee EExxppeennssee 
Visa Purchasing Card: $500 transaction 
Purchasing B2B Rate (Level I): 2.10 + .10 $10.60 
Purchasing Level II Rate: 2.05 + .10 $10.35 
Purchasing Level III Rate: 1.95 + .10 $ 9.85 
14% reduction in cost by processing Level III versus Level I data 
MasterCard Purchasing Card: $500 transaction 
Purchasing Data Rate I (Level I): 2.65 + .10 $13.35 
Purchasing Data Rate II (Level II): 2.40 + .10 $12.10 
Purchasing Data Rate III (Level III):1.80 + .10 $ 9.10 
32% reduction in cost by processing Level III versus Level I data 
© 2010 UTA, All Rights Reserved 
Interchange only -- Not showing all interchange categories
SSaammppllee TTrraannssaaccttiioonn CCoossttss:: 
IInntteerrcchhaannggee LLaarrggee TTiicckkeett EExxppeennssee 
Visa Purchasing Card: $7500 transaction 
• Standard Rate 2.95 + .10 $221.35 
• Business Electronic 2.75 + .10 $206.35 
• Business Card Not Present 2.65 + .10 $198.85 most commom 
• Purchasing Level II Rate: 2.05 + .10 $153.85 
• Purchasing Level III Rate: 1.95 + .10 $146.35 
• Large Ticket 1.45 + .10 $108.85 
Effective Rate 1.45% 
46% reduction in cost by processing Level III versus Level I data 
© 2010 UTA, All Rights Reserved 
Interchange only -- Not showing all interchange categories
SSaammppllee TTrraannssaaccttiioonn CCoossttss:: 
IInntteerrcchhaannggee LLaarrggee TTiicckkeett EExxppeennssee 
Visa Purchasing Card: $25,000 transaction 
• Standard Rate 2.95 + .10 $737.60 
• Business Electronic 2.85 + .10 $687.60 
• Business Card Not Present 2.65 + .10 $662.60 most common 
• Purchasing Level II Rate: 2.05 + .10 $512.60 
• Purchasing Level III Rate: 1.95 + .10 $487.60 
• Large Ticket 1.45 + .10 $362.60 
• VLPA .60 + 52.50 ($25k pricing) $202.50 
Large Ticket Effective Rate 1.45% 
VLPA Effective Rate .81% 
45% reduction in cost by processing Level III versus Level I data 
64% reduction in cost by processing VLPA versus Level I data 
© 2010 UTA, All Rights Reserved 
Interchange only -- Not showing all interchange categories
VVLLPPAA -- CCrreeddiitt CCaarrdd 
IInntteerrcchhaannggee RRaatteess 
– Ticket Size Rate 
– $10,000 or less 1.95% + $0.10 
– $10,000 - $25,000 0.70% + $49.50 
– $25,000 - $100,000 0.60% + $52.50 
– $100,000 - $500,000 0.50% + $55.50 
– Greater than $500,000 0.40% + $58.50 
© 2010 UTA, All Rights Reserved 
26
Breakdown of Cost 
Total Cost = $12.46 
Interchange represents 85% of the cost of this transaction. 
*Based on Average Ticket currently qualifying for the Visa Commercial B2B (Purchasing, Business, Corp) rate 
© 2010 UTA, All Rights Reserved
Can I pass the cost of the credit card 
processing along to my customer in the form 
of a fee? 
No, Visa and MasterCard regulations do not 
allow you to charge a fee or pass back the 
interchange to the cardholder for accepting 
their card for payment. 
UUNNTTIILL NNOOWW……………… 
© 2010 UTA, All Rights Reserved 
THE Question
Changes to No SSuurrcchhaarrggiinngg OOppeerraattiinngg RRuulleess…… 
ccoonnttiinnuueedd 
Effective January 27, 2013 (this is not a comprehensive guide) 
• Will permit surcharging of Credit Card transactions only 
• Does NOT permit surcharging for Debit Card transactions 
• Surcharge based on brand level (i.e. MC or VISA) 
o OR surcharge based on product level (i.e. World Card, Signature Card) 
o Cannot surcharge at brand and product levels 
o Cannot surcharge at card issuer level (i.e. Wells Fargo, Citibank ) 
• Surcharging practices are subject to a competitive ‘level playing field’ (complex) 
• Surcharged amount will be capped at “cost of acceptance” of applicable card 
• Disclosure of surcharge policy at ‘point of entry’ and ‘point of sale’ 
• 30 day advance notification of intent to surcharge must be given to Acquirer 
• Several states have laws currently prohibiting or restrict surcharging. 
CA, CO, CT, FL, KS, ME, MA, NY, OK, TX, (many others considering) 
• Strongly encourage that you visit the VISA/MC websites to obtain surcharging 
guidelines PRIOR TO implementation. 
© 2010 UTA, All Rights Reserved
FFEEDDEERRAALL CCOOUURRTT RRUULLIINNGG 
Effective December 13, 2013 (this is not a comprehensive guide) 
• Federal Court Ruling becomes law 
• $6.05 Billion reduced by 25% for merchants who opted out of the settlement 
o Merchants who accepted V/MC in the US between Jan 1, 2004 and Nov 28, 
2012 
• Part 2 - .10bp for 8 months is expected to equal $1.25 Billion 
o Merchants who accepted V/MC as of Nov 28, 2012 
• Claims Forms are not yet available (see www.paymentcardsettlement.com) 
• Preregistration is optional but recommended (see www.paymentcardsettlement.com) 
• Jan 2, 2014 appeals have been filed by retail companies 
• State laws prohibiting surcharging - CA, CO, CT, FL, KS, ME, MA, NY, OK, TX, 
UT (many others considering). 
o Virtually no case law exists 
o Virtually no guidance expected from the card networks regarding legal issues 
• Strongly encourage that you visit the VISA/MC and 
www.paymentcardsettlement.com websites to obtain surcharging guidelines 
PRIOR TO implementation. 
© 2010 UTA, All Rights Reserved
Why EMV Chip? 
• Chip is an underlying foundation/infrastructure for future 
innovations 
• Chip is key in controlling/reducing counterfeit fraud 
• EMV is the global standard for payments 
© 2010 UTA, All Rights Reserved 
31 *Visa – EMV chip Overview
Chip vs. Magnetic Stripe 
• Chip 
– Highly secure 
– Cannot be cloned 
– Prevents skimming 
– Pin to prevent fraud 
– Data encoded in chip 
– Unique key 
– Sensitive data never 
leaves the chip 
© 2010 UTA, All Rights Reserved 
• Magnetic Stripe 
– Less secure 
– Easily Cloned 
– No protection against 
skimming 
– Pin to prevent fraud 
– Data encoded in 
magnetic stripe 
– Sensitive data can be 
compromised 
32
Chip Card Environments 
• Retail, ATM, Mobile, and Online Applications 
• Online Applications 
– Must use OTP device – One Time PIN or USB 
reader connected to PC 
– For use both in the merchant environment 
and the online banking environment (deters 
phishing) 
• Mobile Applications 
– EMV standards will be the basis for mobile 
application development in the future 
© 2010 UTA, All Rights Reserved 
33
1122 PPootteennttiiaall SSiiggnnss ooff CCNNPP 
© 2010 UTA, All Rights Reserved 
FFrraauudd 
Keep your eyes open for the following indicators. When more than one 
is true during a card-not-present transaction, fraud might be involved. 
Follow up, just in case. 
1. First-time shopper: Criminals are always looking for new 
victims. 
2. Larger-than-normal orders: Because stolen cards or 
account numbers have a limited life span, crooks need to 
maximize the size of their purchase. 
3. Orders that include several of the same item: Having 
multiples of the same item increases a criminal’s profit 
4. Orders made up a “big-ticket” items: These items have 
maximum resale value and therefore maximum profit potential. 
5. “Rush” or “overnight” shipping: Crooks want these 
fraudulently obtained items as soon as possible for the 
quickest possible resale, and aren’t concerned about extra 
delivery charges. 
6. Shipping to an international address: A significant number 
of fraudulent transactions are shipped to fraudulent 
cardholders outside of the U.S. Visa AVS can’t validate non- 
U.S., except in Canada and the United Kingdom.
12 Potential SSiiggnnss ooff CCNNPP 
FFrraauudd ((ccoonntt’’dd)) 
7. Shipping to a single address, but transactions placed on 
multiple cards: Could involve an account number generated 
using special software, or even a batch of stolen cards. 
8. Multiple transactions on one card over a very short period 
of time: Could be an attempt to “run a card” until the account 
is closed. 
9. Multiple transactions on one card or a similar card with a 
single billing address, but multiple shipping addresses: 
Could represent organized activity, rather than one individual at 
work. 
10. In online transactions, multiple cards used from a single IP 
(Internet Protocol) address: More than one or two cards 
could definitely indicate a fraud scheme. 
11. Transactions with similar account numbers: Particularly 
useful in the account numbers used have been generated using 
software available on the internet (e.g., CreditMaster) 
12. Orders from Internet addresses that make use of free e-mail 
© 2010 UTA, All Rights Reserved 
services: These e-mail services involve no billing 
relationships, and often neither an audit trail nor verification that 
a legitimate cardholder has opened the account.
rrcceerrvvaanntteess@@uunniitteeddttrraannzzaaccttiioonnss..ccoomm 
rrffoouunnttaaiinn@@uunniitteeddttrraannzzaaccttiioonnss..ccoomm 
© 2010 UTA, All Rights Reserved 
RRaaffaaeell CCeerrvvaanntteess 
((778866)) 551122--22996622 
RRuuddeett FFoouunnttaaiinn 
((4004)) 338866--99558866 
MMaannaaggee YYoouurr CCuussttoommeerr’’ss 
PPaayymmeennttss WWiitthh SSppeeeedd,, AAccccuurraaccyy,, 
RReelliiaabbiilliittyy aanndd SSaavviinnggss

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Manage Your Customer's Payment With Speed, Accuracy, Reliability and Savings

  • 1. © 2010 UTA, All Rights Reserved TM MMaannaaggee YYoouurr CCuussttoommeerr’’ss PPaayymmeennttss WWiitthh SSppeeeedd,, AAccccuurraaccyy,, RReelliiaabbiilliittyy aanndd SSaavviinnggss
  • 2. WWhheerree aarree wwee ggooiinngg wwiitthh aallll ooff tthhiiss?? © 2010 UTA, All Rights Reserved
  • 3. Is this the NEW reality? © 2010 UTA, All Rights Reserved
  • 4. Payment Changes © 2010 UTA, All Rights Reserved
  • 5. TThhee EEFFTT TTrreenndd © 2010 UTA, All Rights Reserved
  • 6. WWhhaatt iiss EEFFTT?? EDI (Electronic Data Interchange) - usually used by large companies for large payments Reduce deduction codes and standardize file formats WIRE Transfers - usually used for same day payment - international payment Broader standardization of process and remittance - final payment ACH (Automated Clearing House) - universal usage Broader standardization of process and remittance Credit Card - primarily used for smaller payments - customer convenience - ‘perks’ © 2010 UTA, All Rights Reserved
  • 7. Scheduled Payment © 2010 UTA, All Rights Reserved Entry TTrraannssaaccttiioonn ## 664466005555 16354 084000084 156564163 (OPTIONAL) ABC Plumbing $5525.50 Apply transaction to invoice # 1165339
  • 8. Scheduled Payment © 2010 UTA, All Rights Reserved Entry
  • 9. TTrraannssaaccttiioonn RReeppoorrtt © 2010 UTA, All Rights Reserved 123450000 Lonardo Food Services Goodstein’s Crown Molding Inc. Halpern Industries Fountain’s Fence, LLC 94156
  • 10. Sample Website © 2010 UTA, All Rights Reserved
  • 11. ACH Payment Entry © 2010 UTA, All Rights Reserved TTrraannssaaccttiioonn ## 664466005533 16 084000084 156564163 (OPTIONAL) 995 997 999 $1001.50 $100.00 $500.50 ABC Plumbing Apply transaction to invoice # 1165339 Deduct late fees on all invoices No. of Invoices: 3 Amount: $1602.00
  • 12. Credit Card Entry © 2010 UTA, All Rights Reserved TTrraannssaaccttiioonn ## 664466005533 16 1525 SW 33193 ABC Plumbing 41111111111111 995 997 999 $1001.50 $100.00 $500.50 Apply transaction to invoice # 1165339 No. of Invoices: 3 Amount: $1602.00 Miami 4141
  • 13. ePay Online™ Point. Click. Pay. An exact copy of your invoice or statement is presented. © 2010 UTA, All Rights Reserved Link your invoice or statement to scanned documents like Purchase Orders, Bills of Lading, POD with signature capture and more…
  • 14. 123450000 $ © 2010 UTA, All Rights Reserved $ $ $ Fleet Pride, Inc.
  • 15. Sample XML 20022 NEW All payment options, credit card and ACH © 2010 UTA, All Rights Reserved
  • 16. Sample XML 20022 NEW All payment options, credit card and ACH © 2010 UTA, All Rights Reserved
  • 17. Sample ePay Credit Card All payment options, credit card and ACH © 2010 UTA, All Rights Reserved
  • 18. CCaannaaddiiaann PPAADD © 2010 UTA, All Rights Reserved
  • 19. CCrreeddiitt CCaarrdd MMeerrcchhaanntt SSeerrvviicceess RReedduuccee yyoouurr pprroocceessssiinngg ffeeeess aanndd tthhee ccoosstt ooff aacccceeppttiinngg ppaayymmeennttss bbyy ccrreeddiitt ccaarrdd.. © 2010 UTA, All Rights Reserved
  • 20. Ecosystem ooff aa ccrreeddiitt ccaarrdd ttrraannssaaccttiioonn © 2010 UTA, All Rights Reserved Three key entities manage the payment system. Issuers <Others>  Issue cards  Assume buyer’s credit risk  Generate reports  Provide customer service Acquirers  Sign up merchants  Underwrite merchant risk  Provide processing – Authorization – Capture/Settlem ent  Generate reports  Provider customer service Networks <Others>  Provides systems/operations  Develops products  Provides risk management  Provides advertising and promotions  Sets standards and rules
  • 21. EEccoossyysstteemm ooff aa ccrreeddiitt ccaarrdd ttrraannssaaccttiioonn © 2010 UTA, All Rights Reserved
  • 22. LLeevveell II,, IIII aanndd IIIIII DDaattaa RReeqquuiirreemmeennttss Data Type Level 1 Level 2 Level 3 Merchant Name x x x Transaction Amount (Total) x x x Date x x x Tax Amount x x Customer Code (16 Char) x x Merchant Postal Code x x Tax Identification x x Merchant Minority Code x x Merchant State Code x x Item Product Code x Item Description x Item Quantity x Item Unit of Measure x Item Extended Amount x Item Net / Gross Indicator x Item Tax Amount x Item Tax Rate x Item Tax Identifier x Item Discount Indicator x Ship from Postal Code x Freight Amount x Duty Amount x Destination Postal Code x Destination Country Code x Alternate Tax Amount x © 2010 UTA, All Rights Reserved Level-I and Level-II data elements can be transmitted via a standard credit card point of sale terminal. Level-III line item detail requires greater system capability, which is provided via UTA/Vantiv partnered payment processing applications.
  • 23. SSaammppllee TTrraannssaaccttiioonn CCoossttss:: IInntteerrcchhaannggee EExxppeennssee Visa Purchasing Card: $500 transaction Purchasing B2B Rate (Level I): 2.10 + .10 $10.60 Purchasing Level II Rate: 2.05 + .10 $10.35 Purchasing Level III Rate: 1.95 + .10 $ 9.85 14% reduction in cost by processing Level III versus Level I data MasterCard Purchasing Card: $500 transaction Purchasing Data Rate I (Level I): 2.65 + .10 $13.35 Purchasing Data Rate II (Level II): 2.40 + .10 $12.10 Purchasing Data Rate III (Level III):1.80 + .10 $ 9.10 32% reduction in cost by processing Level III versus Level I data © 2010 UTA, All Rights Reserved Interchange only -- Not showing all interchange categories
  • 24. SSaammppllee TTrraannssaaccttiioonn CCoossttss:: IInntteerrcchhaannggee LLaarrggee TTiicckkeett EExxppeennssee Visa Purchasing Card: $7500 transaction • Standard Rate 2.95 + .10 $221.35 • Business Electronic 2.75 + .10 $206.35 • Business Card Not Present 2.65 + .10 $198.85 most commom • Purchasing Level II Rate: 2.05 + .10 $153.85 • Purchasing Level III Rate: 1.95 + .10 $146.35 • Large Ticket 1.45 + .10 $108.85 Effective Rate 1.45% 46% reduction in cost by processing Level III versus Level I data © 2010 UTA, All Rights Reserved Interchange only -- Not showing all interchange categories
  • 25. SSaammppllee TTrraannssaaccttiioonn CCoossttss:: IInntteerrcchhaannggee LLaarrggee TTiicckkeett EExxppeennssee Visa Purchasing Card: $25,000 transaction • Standard Rate 2.95 + .10 $737.60 • Business Electronic 2.85 + .10 $687.60 • Business Card Not Present 2.65 + .10 $662.60 most common • Purchasing Level II Rate: 2.05 + .10 $512.60 • Purchasing Level III Rate: 1.95 + .10 $487.60 • Large Ticket 1.45 + .10 $362.60 • VLPA .60 + 52.50 ($25k pricing) $202.50 Large Ticket Effective Rate 1.45% VLPA Effective Rate .81% 45% reduction in cost by processing Level III versus Level I data 64% reduction in cost by processing VLPA versus Level I data © 2010 UTA, All Rights Reserved Interchange only -- Not showing all interchange categories
  • 26. VVLLPPAA -- CCrreeddiitt CCaarrdd IInntteerrcchhaannggee RRaatteess – Ticket Size Rate – $10,000 or less 1.95% + $0.10 – $10,000 - $25,000 0.70% + $49.50 – $25,000 - $100,000 0.60% + $52.50 – $100,000 - $500,000 0.50% + $55.50 – Greater than $500,000 0.40% + $58.50 © 2010 UTA, All Rights Reserved 26
  • 27. Breakdown of Cost Total Cost = $12.46 Interchange represents 85% of the cost of this transaction. *Based on Average Ticket currently qualifying for the Visa Commercial B2B (Purchasing, Business, Corp) rate © 2010 UTA, All Rights Reserved
  • 28. Can I pass the cost of the credit card processing along to my customer in the form of a fee? No, Visa and MasterCard regulations do not allow you to charge a fee or pass back the interchange to the cardholder for accepting their card for payment. UUNNTTIILL NNOOWW……………… © 2010 UTA, All Rights Reserved THE Question
  • 29. Changes to No SSuurrcchhaarrggiinngg OOppeerraattiinngg RRuulleess…… ccoonnttiinnuueedd Effective January 27, 2013 (this is not a comprehensive guide) • Will permit surcharging of Credit Card transactions only • Does NOT permit surcharging for Debit Card transactions • Surcharge based on brand level (i.e. MC or VISA) o OR surcharge based on product level (i.e. World Card, Signature Card) o Cannot surcharge at brand and product levels o Cannot surcharge at card issuer level (i.e. Wells Fargo, Citibank ) • Surcharging practices are subject to a competitive ‘level playing field’ (complex) • Surcharged amount will be capped at “cost of acceptance” of applicable card • Disclosure of surcharge policy at ‘point of entry’ and ‘point of sale’ • 30 day advance notification of intent to surcharge must be given to Acquirer • Several states have laws currently prohibiting or restrict surcharging. CA, CO, CT, FL, KS, ME, MA, NY, OK, TX, (many others considering) • Strongly encourage that you visit the VISA/MC websites to obtain surcharging guidelines PRIOR TO implementation. © 2010 UTA, All Rights Reserved
  • 30. FFEEDDEERRAALL CCOOUURRTT RRUULLIINNGG Effective December 13, 2013 (this is not a comprehensive guide) • Federal Court Ruling becomes law • $6.05 Billion reduced by 25% for merchants who opted out of the settlement o Merchants who accepted V/MC in the US between Jan 1, 2004 and Nov 28, 2012 • Part 2 - .10bp for 8 months is expected to equal $1.25 Billion o Merchants who accepted V/MC as of Nov 28, 2012 • Claims Forms are not yet available (see www.paymentcardsettlement.com) • Preregistration is optional but recommended (see www.paymentcardsettlement.com) • Jan 2, 2014 appeals have been filed by retail companies • State laws prohibiting surcharging - CA, CO, CT, FL, KS, ME, MA, NY, OK, TX, UT (many others considering). o Virtually no case law exists o Virtually no guidance expected from the card networks regarding legal issues • Strongly encourage that you visit the VISA/MC and www.paymentcardsettlement.com websites to obtain surcharging guidelines PRIOR TO implementation. © 2010 UTA, All Rights Reserved
  • 31. Why EMV Chip? • Chip is an underlying foundation/infrastructure for future innovations • Chip is key in controlling/reducing counterfeit fraud • EMV is the global standard for payments © 2010 UTA, All Rights Reserved 31 *Visa – EMV chip Overview
  • 32. Chip vs. Magnetic Stripe • Chip – Highly secure – Cannot be cloned – Prevents skimming – Pin to prevent fraud – Data encoded in chip – Unique key – Sensitive data never leaves the chip © 2010 UTA, All Rights Reserved • Magnetic Stripe – Less secure – Easily Cloned – No protection against skimming – Pin to prevent fraud – Data encoded in magnetic stripe – Sensitive data can be compromised 32
  • 33. Chip Card Environments • Retail, ATM, Mobile, and Online Applications • Online Applications – Must use OTP device – One Time PIN or USB reader connected to PC – For use both in the merchant environment and the online banking environment (deters phishing) • Mobile Applications – EMV standards will be the basis for mobile application development in the future © 2010 UTA, All Rights Reserved 33
  • 34. 1122 PPootteennttiiaall SSiiggnnss ooff CCNNPP © 2010 UTA, All Rights Reserved FFrraauudd Keep your eyes open for the following indicators. When more than one is true during a card-not-present transaction, fraud might be involved. Follow up, just in case. 1. First-time shopper: Criminals are always looking for new victims. 2. Larger-than-normal orders: Because stolen cards or account numbers have a limited life span, crooks need to maximize the size of their purchase. 3. Orders that include several of the same item: Having multiples of the same item increases a criminal’s profit 4. Orders made up a “big-ticket” items: These items have maximum resale value and therefore maximum profit potential. 5. “Rush” or “overnight” shipping: Crooks want these fraudulently obtained items as soon as possible for the quickest possible resale, and aren’t concerned about extra delivery charges. 6. Shipping to an international address: A significant number of fraudulent transactions are shipped to fraudulent cardholders outside of the U.S. Visa AVS can’t validate non- U.S., except in Canada and the United Kingdom.
  • 35. 12 Potential SSiiggnnss ooff CCNNPP FFrraauudd ((ccoonntt’’dd)) 7. Shipping to a single address, but transactions placed on multiple cards: Could involve an account number generated using special software, or even a batch of stolen cards. 8. Multiple transactions on one card over a very short period of time: Could be an attempt to “run a card” until the account is closed. 9. Multiple transactions on one card or a similar card with a single billing address, but multiple shipping addresses: Could represent organized activity, rather than one individual at work. 10. In online transactions, multiple cards used from a single IP (Internet Protocol) address: More than one or two cards could definitely indicate a fraud scheme. 11. Transactions with similar account numbers: Particularly useful in the account numbers used have been generated using software available on the internet (e.g., CreditMaster) 12. Orders from Internet addresses that make use of free e-mail © 2010 UTA, All Rights Reserved services: These e-mail services involve no billing relationships, and often neither an audit trail nor verification that a legitimate cardholder has opened the account.
  • 36. rrcceerrvvaanntteess@@uunniitteeddttrraannzzaaccttiioonnss..ccoomm rrffoouunnttaaiinn@@uunniitteeddttrraannzzaaccttiioonnss..ccoomm © 2010 UTA, All Rights Reserved RRaaffaaeell CCeerrvvaanntteess ((778866)) 551122--22996622 RRuuddeett FFoouunnttaaiinn ((4004)) 338866--99558866 MMaannaaggee YYoouurr CCuussttoommeerr’’ss PPaayymmeennttss WWiitthh SSppeeeedd,, AAccccuurraaccyy,, RReelliiaabbiilliittyy aanndd SSaavviinnggss

Editor's Notes

  1. The Visa System is comprised of Issuers and Acquirers. Each of these entities has important roles and responsibilities. Issuers Financial institution that issues the cards to buyers Acquirers Have the direct link into Visa that facilitates each transaction Take transaction information from the supplier Format transaction information Process transaction information through VisaNet Check with the Issuer that the card is good Visa is an association that functions as the intermediary between Issuers and Acquirers. It provides three basic functions: Branding, including advertising and promotions Product development The VisaNet system that processes the transactions VisaNet is: The fastest and largest payment processing system in the world. Capable of processing 5,000 messages per second over 3,300 VisaNet Access Points (VAPs), four Visa Processing Centers and five Network Operation Centers worldwide. One of the largest, most reliable and sophisticated global communications systems ever created. Only NASA and the IRS have systems larger than VisaNet! The stand-in processor for all the other card brands, including MasterCard, Amex and Discover. VisaNet processes $830 billion in annual transaction volume