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EFFECTIVE LISTENING SKILLS
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EFFECTIVE LISTENING SKILLS

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  • Best presentation i have come across on listening skills.Please send me a copy to mukami@knk.co.ke.
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  • Mental flexibility can be defined as a way of thinking - an attitude. And Effective Listening Skills is definitely an attitude to become a disciplined skill. It's a way of approaching situations that allow you to adapt your behavior so you can achieve the best outcomes. By increasing your mental flexibility, you become a better listener, a keener observer, a more skilled thinker and a more effective problem solver.

EFFECTIVE LISTENING SKILLS EFFECTIVE LISTENING SKILLS Presentation Transcript

  • EFFECTIVE LISTENING SKILLS NACM Western Region Credit Conference Las Vegas, NV October 6, 2006 Mark D. Carlos President www.mcsideas.com
  • Effective Listening Skills
    • What is Listening?
      • a gift ( of TIME )
      • a master skill
  • Barriers to Listening
    • Takes time
    • Takes a clear mind
    • Emotional state
    • Bias or prejudice
    • Semantics & languages
    • Noise & verbal “clutter”
    • Boredom
    • Shrinking attention span
  • Listening Tips
    • Eye Contact
    • Relaxed attention
    • Open mind
    • Word pictures
    • No interruptions / solutions
    • Wait for pauses to ask Q’s
    • Ask relevant Q’s only
    • Feel the speaker’s feelings
    • Give feedback
    • Think about what’s NOT said
  • Feedback Skills
    • Listen “out loud” by:
    • Offering verbal cues
      • Relevant questions
      • Paraphrasing statements
      • Reflections
      • Affirmations
    • Offering non-verbal cues
      • Smiles and frowns
      • Hand & body gestures
      • Eye contact / movements
  • Types of Feedback
    • Compliments
    • Confrontation
    • Criticism
  • Perceptual Skills
    • Visual perceptions include:
    • Motor
    • Focus on foreground
    • Discrimination
    • Memory
    • Closure
    • Tracking
    • Integration
    • Language Association
    • Language Classification
  • Perceptual Skills
    • Auditory Perception includes:
    • Discrimination
    • Closure
    • Memory
    • Visual Integration
    • Focus on foreground
    • Integration
    • Language Association
    • Language Classification
    • Visual Coordination
  • Interpreting Information
    • Open-Mindedness is VITAL
    • Review of goals, basis or premise
    • Organize the data into logical groups
      • Categories
      • Chronological
      • Measurements
  • Why People React Negatively
    • Rejection
    • Denial
    • Ignoring
    • Defensiveness
    • Yes, but….
    • Anger
    • Withdrawal
    • Passivity
    • Aggression
    • Fake Agreement
  • Increasing Awareness of Varying Points of View
    • Not everyone sees the sky as blue - not as you do
      • Not blue at all
      • Not the same blue
      • Not all blue
      • Not just blue
  • The Importance of Suspending Value Judgments - Waiting for More Information
    • Allow yourself to absorb an entire thought or series of thoughts
    • Arrive at conclusions naturally and gracefully
    • Don’t jump to conclusions too soon
  • Learning Semantic Flexibility – The Impact on the Thinking Process
    • Table
      • How many legs?
      • What kind of wood or metal?
      • What size?
    • Dog
      • What size and weight?
      • What color?
      • A pet or a trained purpose?
  • Thinking Strategically
      • Motivation
      • + Audience
      • + Description
      • ----------------------
    • Effective Communication
  • EFFECTIVE LISTENING SKILLS Takes Commitment and Practice www.mcsideas.com